Chapter 01
1. How does learning to prepare for classroom tests apply to work in health care? [Multiple Choice]
a. Many health care facilities periodically test their employees’ knowledge and skills.
b. Everything you do on the job must be done carefully and correctly, just as if it were a test. ✔
c. All health care occupations require passing a state exam.
d. Test-taking skills are included on the National Healthcare Foundation Standards.
ANS: B
Daily work in health care must be done carefully and accurately, just as if it were being graded.DIF: 2REF: p. 4
2. You passed an important exam but missed five questions. What should you do now? [Multiple Choice]
a. Find the correct answers and learn from your mistakes. ✔
b. Don’t waste time worrying about them because you passed the test.
c. Assume the questions were poorly written or tricky.
d. Start preparing now for the next test.
ANS: A
Learning, rather than simply passing a test, should be your goal when studying for a health care career.DIF: 2REF:
p. 5
3. Which of the following characteristics is most important to have in order to work successfully with patients?
[Multiple Choice]
a. Friendly personality
b. Respect for patients ✔
c. Great appearance
d. High intelligence
ANS: B
Friendliness, appearance, and intelligence are important, but health care workers should base their actions on
respect for patients.DIF: 3REF: p. 11
4. Sara is having trouble finding reliable childcare during school hours. What would be the best thing for her to
do? [Multiple Choice]
,a. Let her instructors know in advance that some days she’ll be late or absent.
b. Investigate school and community resources for programs that assist with childcare. ✔
c. Drop out of school and plan to attend later when the children are older.
d. Take the children to school with her and instruct them to be quiet during classes.
ANS: B
Students need to organize their lives to make regular school attendance possible.DIF: 3REF: p. 6
5. Why is it recommended that while you are a student you check the website or printed materials prepared by
the professional organization of your chosen career? [Multiple Choice]
a. To find a list of all the specific technical skills needed for employment
b. To make contact with people who can help you when you start your job search
c. To learn about the characteristics needed to be successful in your career ✔
d. To find a job
ANS: C
Professional organizations distribute useful information to help students make good career choices.DIF: 2REF: pp.
15-16
6. Developing a philosophy of work now will increase your chances of finding satisfaction in your work later.
[Multiple Choice]
a. True ✔
b. False
ANS: A
Identifying your preferences in advance will help you develop reasonable expectations.DIF: 2REF: p. 12
7. The ability to prioritize is an important work and life skill. What does it mean? [Multiple Choice]
a. To listen well and identify the important points of what someone is saying
b. To concentrate on learning the most important skills needed to do your job
c. To find ways to work efficiently without wasting time
d. To determine the order of importance when faced with a number of tasks ✔
ANS: D
,Students and health care professionals have many tasks competing for their time and must be able to determine
which are the most important.DIF: 1REF: pp. 2-3
8. To succeed as a student, you need to be committed. This means you [Multiple Choice]
a. earn high grades.
b. know exactly what kind of career you want.
c. develop a philosophy of work.
d. dedicate yourself to doing what it takes to complete your program. ✔
ANS: D
Successful students do what it takes to be successful as a student.DIF: 2REF: p. 2
9. Study skills, such as reading for understanding and writing clearly, will help you succeed on the job. [Multiple
Choice]
a. True ✔
b. False
ANS: A
The same skills that help you succeed as a student apply to the job.DIF: 1REF: pp. 2-4
10. What is the purpose of an informational interview? [Multiple Choice]
a. Learn more about the occupation in which you are interested. ✔
b. Meet someone who will be a reference when you start job hunting.
c. Find a health care facility where you can apply for a job after you graduate.
d. Secure a job you can start after you graduate.
ANS: A
Students should learn as much as possible about their future occupation so they can best prepare while they are
in school.DIF: 1REF: p. 16
11. The occupation you have chosen may require a _____ issued by the state in which you want to work. [Multiple
Choice]
a. diploma
b. degree
c. certificate
, d. license ✔
ANS: D
Many health care occupations are regulated by state laws and require a license to practice.DIF: 1REF: p. 1 | p. 4
12. Your _____ is your mental approach to life. It influences whether or not you succeed in school and on the job.
[Multiple Choice]
a. self-esteem
b. reason
c. principle
d. attitude ✔
ANS: D
A person’s attitude greatly influences whether he or she succeeds.DIF: 1REF: pp. 1-2
13. Most patients are concerned only with how well you have been trained to do your job. [Multiple Choice]
a. True
b. False ✔
ANS: B
Patients also want health care workers who are compassionate and communicate well. In fact, many value
communication skills highest when rating their health care provider.DIF: 3REF: pp. 11-12
14. Some information in health care, such as the content of medical records, must be kept private. This is known
as _____. [Multiple Choice]
a. certification
b. confidentiality ✔
c. consequence
d. competency
ANS: B
Confidentiality means keeping information private. Confidentiality of a patient’s medical information is required
by law.DIF: 1REF: p. 1 | p. 11
15. What is the best action to take when working with patients who have serious health problems and are in a
vulnerable condition? [Multiple Choice]
1. How does learning to prepare for classroom tests apply to work in health care? [Multiple Choice]
a. Many health care facilities periodically test their employees’ knowledge and skills.
b. Everything you do on the job must be done carefully and correctly, just as if it were a test. ✔
c. All health care occupations require passing a state exam.
d. Test-taking skills are included on the National Healthcare Foundation Standards.
ANS: B
Daily work in health care must be done carefully and accurately, just as if it were being graded.DIF: 2REF: p. 4
2. You passed an important exam but missed five questions. What should you do now? [Multiple Choice]
a. Find the correct answers and learn from your mistakes. ✔
b. Don’t waste time worrying about them because you passed the test.
c. Assume the questions were poorly written or tricky.
d. Start preparing now for the next test.
ANS: A
Learning, rather than simply passing a test, should be your goal when studying for a health care career.DIF: 2REF:
p. 5
3. Which of the following characteristics is most important to have in order to work successfully with patients?
[Multiple Choice]
a. Friendly personality
b. Respect for patients ✔
c. Great appearance
d. High intelligence
ANS: B
Friendliness, appearance, and intelligence are important, but health care workers should base their actions on
respect for patients.DIF: 3REF: p. 11
4. Sara is having trouble finding reliable childcare during school hours. What would be the best thing for her to
do? [Multiple Choice]
,a. Let her instructors know in advance that some days she’ll be late or absent.
b. Investigate school and community resources for programs that assist with childcare. ✔
c. Drop out of school and plan to attend later when the children are older.
d. Take the children to school with her and instruct them to be quiet during classes.
ANS: B
Students need to organize their lives to make regular school attendance possible.DIF: 3REF: p. 6
5. Why is it recommended that while you are a student you check the website or printed materials prepared by
the professional organization of your chosen career? [Multiple Choice]
a. To find a list of all the specific technical skills needed for employment
b. To make contact with people who can help you when you start your job search
c. To learn about the characteristics needed to be successful in your career ✔
d. To find a job
ANS: C
Professional organizations distribute useful information to help students make good career choices.DIF: 2REF: pp.
15-16
6. Developing a philosophy of work now will increase your chances of finding satisfaction in your work later.
[Multiple Choice]
a. True ✔
b. False
ANS: A
Identifying your preferences in advance will help you develop reasonable expectations.DIF: 2REF: p. 12
7. The ability to prioritize is an important work and life skill. What does it mean? [Multiple Choice]
a. To listen well and identify the important points of what someone is saying
b. To concentrate on learning the most important skills needed to do your job
c. To find ways to work efficiently without wasting time
d. To determine the order of importance when faced with a number of tasks ✔
ANS: D
,Students and health care professionals have many tasks competing for their time and must be able to determine
which are the most important.DIF: 1REF: pp. 2-3
8. To succeed as a student, you need to be committed. This means you [Multiple Choice]
a. earn high grades.
b. know exactly what kind of career you want.
c. develop a philosophy of work.
d. dedicate yourself to doing what it takes to complete your program. ✔
ANS: D
Successful students do what it takes to be successful as a student.DIF: 2REF: p. 2
9. Study skills, such as reading for understanding and writing clearly, will help you succeed on the job. [Multiple
Choice]
a. True ✔
b. False
ANS: A
The same skills that help you succeed as a student apply to the job.DIF: 1REF: pp. 2-4
10. What is the purpose of an informational interview? [Multiple Choice]
a. Learn more about the occupation in which you are interested. ✔
b. Meet someone who will be a reference when you start job hunting.
c. Find a health care facility where you can apply for a job after you graduate.
d. Secure a job you can start after you graduate.
ANS: A
Students should learn as much as possible about their future occupation so they can best prepare while they are
in school.DIF: 1REF: p. 16
11. The occupation you have chosen may require a _____ issued by the state in which you want to work. [Multiple
Choice]
a. diploma
b. degree
c. certificate
, d. license ✔
ANS: D
Many health care occupations are regulated by state laws and require a license to practice.DIF: 1REF: p. 1 | p. 4
12. Your _____ is your mental approach to life. It influences whether or not you succeed in school and on the job.
[Multiple Choice]
a. self-esteem
b. reason
c. principle
d. attitude ✔
ANS: D
A person’s attitude greatly influences whether he or she succeeds.DIF: 1REF: pp. 1-2
13. Most patients are concerned only with how well you have been trained to do your job. [Multiple Choice]
a. True
b. False ✔
ANS: B
Patients also want health care workers who are compassionate and communicate well. In fact, many value
communication skills highest when rating their health care provider.DIF: 3REF: pp. 11-12
14. Some information in health care, such as the content of medical records, must be kept private. This is known
as _____. [Multiple Choice]
a. certification
b. confidentiality ✔
c. consequence
d. competency
ANS: B
Confidentiality means keeping information private. Confidentiality of a patient’s medical information is required
by law.DIF: 1REF: p. 1 | p. 11
15. What is the best action to take when working with patients who have serious health problems and are in a
vulnerable condition? [Multiple Choice]
