Test Bank - Chapter 01
1. Your ability to separate personal feelings from professional behavior can help minimize which negative realities
of work? [Multiple Choice]
a. Constant change
b. Conflict ✔
c. Lack of control
d. All options are correct
ANS: B
Being able to separate your personal feelings from your professional behavior will help minimize the impact of
workplace conflict.
Being able to separate your personal feelings from your professional behavior will help minimize the impact of
workplace conflict.
2. All the following will help you create positive expectations and more control of results except: [Multiple Choice]
a. Plan for positive outcomes
b. Visualize and use your perceptual senses
c. Taking the passive approach ✔
d. Plan for upcoming events and meetings
ANS: C
All the following, except taking the passive approach, will help you create positive expectations and outcomes.
Taking a passive approach will leave you out of control of the results.
All the following, except taking the passive approach, will help you create positive expectations and outcomes.
Taking a passive approach will leave you out of control of the results.
3. Which of the following is not one of the Six Stages of Change Acceptance? [Multiple Choice]
a. Recognizing that change can be disruptive and cause anxiety.
b. Determine the positive aspects of change.
c. Embrace and integrate change into your life.
d. Loss should never lead to anger or judgment. ✔
,ANS: D
Loss will likely lead to feelings of anger.
Loss will likely lead to feelings of anger.
4. A negative or ineffective response to things out of your control is: [Multiple Choice]
a. Try to change them. ✔
b. Focus on what you can control.
c. Recognize and accept them.
d. Evaluate your choices.
ANS: A
You cannot change things you cannot control. Thus, this response will be ineffectual and may lead to frustration
and a negative mental attitude.
You cannot change things you cannot control. Thus, this response will be ineffectual and may lead to frustration
and a negative mental attitude.
5. The best action you can take to produce positive outcomes at work is: [Multiple Choice]
a. Hope for them.
b. Plan for them. ✔
c. Expect them.
d. Ask for them.
ANS: B
All these actions and attitudes are positive, but planning is the most effective option.
All these actions and attitudes are positive, but planning is the most effective option.
6. Which of the following is a true statement regarding negative self-talk? [Multiple Choice]
a. It is a good habit to continue to help force change.
b. You can change it. ✔
c. You would readily accept it if somebody else told you the same thing.
d. You can ignore it.
ANS: B
,Negative self-talk is bad things you say to yourself. You would not tolerate it if someone else said the same bad
things to you.
Negative self-talk is bad things you say to yourself. You would not tolerate it if someone else said the same bad
things to you.
7. The best way to manage interruptions is: [Multiple Choice]
a. Ignore them.
b. Prioritize their urgency. ✔
c. Take care of them right away.
d. Close your door or put up a “Do Not Disturb” sign.
ANS: B
In health care, interruptions are constant. You must assess their level of urgency and decide whether to handle
them immediately or plan to address them later.
In health care, interruptions are constant. You must assess their level of urgency and decide whether to handle
them immediately or plan to address them later.
8. All the following are realities of work except: [Multiple Choice]
a. There are no benefits to work except as a paid job. ✔
b. Work may give you a sense of identity and accomplishment.
c. Most people need to work to pay for living expenses.
d. It allows us to grow emotionally and intellectually.
ANS: A
For most of us, working is a reality and necessity of life. Financial security is an important reason of why we work.
However, work can provide multiple benefits.
For most of us, working is a reality and necessity of life. Financial security is an important reason of why we work.
However, work can provide multiple benefits.
9. People may lie for the following reasons except: [Multiple Choice]
a. They are ashamed of their actions.
b. They fear being punished or fired.
c. They fear change.
, d. They want to maintain integrity. ✔
ANS: D
Telling the truth despite the difficulty and challenges helps maintain integrity. Integrity is defined as “adherence
to moral values,” of which honesty forms an integral part.
Telling the truth despite the difficulty and challenges helps maintain integrity. Integrity is defined as “adherence
to moral values,” of which honesty forms an integral part.
10. Policies, regulations, and laws affecting the delivery of health care are constantly changing because: [Multiple
Choice]
a. Health care must reflect local laws.
b. Patients are customers, and they are ultimately in charge.
c. They ensure high-quality, accessible, and safe patient care. ✔
d. The United States need to be competitive with other countries.
ANS: C
Market regulations and governance are driven by the public’s desire for safe, accessible, and high-quality health
care.
Market regulations and governance are driven by the public’s desire for safe, accessible, and high-quality health
care.
11. Anxiety is dangerous in health care work because: [Multiple Choice]
a. It impairs decision making and critical thinking. ✔
b. It forces you to focus and work slower.
c. You cannot speak and cannot communicate with patients.
d. It leads to multitasking and makes you more productive.
ANS: A
As a mental state, anxiety can freeze a person up or lead to impulsive behavior driven by the most primitive part
of the brain.
As a mental state, anxiety can freeze a person up or lead to impulsive behavior driven by the most primitive part
of the brain.
12. All the following are helpful steps to accepting change except: [Multiple Choice]
a. Understanding the reason for the change and seeing it as a learning opportunity.
1. Your ability to separate personal feelings from professional behavior can help minimize which negative realities
of work? [Multiple Choice]
a. Constant change
b. Conflict ✔
c. Lack of control
d. All options are correct
ANS: B
Being able to separate your personal feelings from your professional behavior will help minimize the impact of
workplace conflict.
Being able to separate your personal feelings from your professional behavior will help minimize the impact of
workplace conflict.
2. All the following will help you create positive expectations and more control of results except: [Multiple Choice]
a. Plan for positive outcomes
b. Visualize and use your perceptual senses
c. Taking the passive approach ✔
d. Plan for upcoming events and meetings
ANS: C
All the following, except taking the passive approach, will help you create positive expectations and outcomes.
Taking a passive approach will leave you out of control of the results.
All the following, except taking the passive approach, will help you create positive expectations and outcomes.
Taking a passive approach will leave you out of control of the results.
3. Which of the following is not one of the Six Stages of Change Acceptance? [Multiple Choice]
a. Recognizing that change can be disruptive and cause anxiety.
b. Determine the positive aspects of change.
c. Embrace and integrate change into your life.
d. Loss should never lead to anger or judgment. ✔
,ANS: D
Loss will likely lead to feelings of anger.
Loss will likely lead to feelings of anger.
4. A negative or ineffective response to things out of your control is: [Multiple Choice]
a. Try to change them. ✔
b. Focus on what you can control.
c. Recognize and accept them.
d. Evaluate your choices.
ANS: A
You cannot change things you cannot control. Thus, this response will be ineffectual and may lead to frustration
and a negative mental attitude.
You cannot change things you cannot control. Thus, this response will be ineffectual and may lead to frustration
and a negative mental attitude.
5. The best action you can take to produce positive outcomes at work is: [Multiple Choice]
a. Hope for them.
b. Plan for them. ✔
c. Expect them.
d. Ask for them.
ANS: B
All these actions and attitudes are positive, but planning is the most effective option.
All these actions and attitudes are positive, but planning is the most effective option.
6. Which of the following is a true statement regarding negative self-talk? [Multiple Choice]
a. It is a good habit to continue to help force change.
b. You can change it. ✔
c. You would readily accept it if somebody else told you the same thing.
d. You can ignore it.
ANS: B
,Negative self-talk is bad things you say to yourself. You would not tolerate it if someone else said the same bad
things to you.
Negative self-talk is bad things you say to yourself. You would not tolerate it if someone else said the same bad
things to you.
7. The best way to manage interruptions is: [Multiple Choice]
a. Ignore them.
b. Prioritize their urgency. ✔
c. Take care of them right away.
d. Close your door or put up a “Do Not Disturb” sign.
ANS: B
In health care, interruptions are constant. You must assess their level of urgency and decide whether to handle
them immediately or plan to address them later.
In health care, interruptions are constant. You must assess their level of urgency and decide whether to handle
them immediately or plan to address them later.
8. All the following are realities of work except: [Multiple Choice]
a. There are no benefits to work except as a paid job. ✔
b. Work may give you a sense of identity and accomplishment.
c. Most people need to work to pay for living expenses.
d. It allows us to grow emotionally and intellectually.
ANS: A
For most of us, working is a reality and necessity of life. Financial security is an important reason of why we work.
However, work can provide multiple benefits.
For most of us, working is a reality and necessity of life. Financial security is an important reason of why we work.
However, work can provide multiple benefits.
9. People may lie for the following reasons except: [Multiple Choice]
a. They are ashamed of their actions.
b. They fear being punished or fired.
c. They fear change.
, d. They want to maintain integrity. ✔
ANS: D
Telling the truth despite the difficulty and challenges helps maintain integrity. Integrity is defined as “adherence
to moral values,” of which honesty forms an integral part.
Telling the truth despite the difficulty and challenges helps maintain integrity. Integrity is defined as “adherence
to moral values,” of which honesty forms an integral part.
10. Policies, regulations, and laws affecting the delivery of health care are constantly changing because: [Multiple
Choice]
a. Health care must reflect local laws.
b. Patients are customers, and they are ultimately in charge.
c. They ensure high-quality, accessible, and safe patient care. ✔
d. The United States need to be competitive with other countries.
ANS: C
Market regulations and governance are driven by the public’s desire for safe, accessible, and high-quality health
care.
Market regulations and governance are driven by the public’s desire for safe, accessible, and high-quality health
care.
11. Anxiety is dangerous in health care work because: [Multiple Choice]
a. It impairs decision making and critical thinking. ✔
b. It forces you to focus and work slower.
c. You cannot speak and cannot communicate with patients.
d. It leads to multitasking and makes you more productive.
ANS: A
As a mental state, anxiety can freeze a person up or lead to impulsive behavior driven by the most primitive part
of the brain.
As a mental state, anxiety can freeze a person up or lead to impulsive behavior driven by the most primitive part
of the brain.
12. All the following are helpful steps to accepting change except: [Multiple Choice]
a. Understanding the reason for the change and seeing it as a learning opportunity.
