Fritz: Business and Professional Skills for Massage Therapists
Chapter 01: The Business of Massage Therapy
Test Bank
MULTIPLE CHOICE
1. Why is it important that employees understand the business aspects of a professional
practice?
a. They can support those involved in the day-to-day operations.
b. They can make sure they get optimal treatment shifts.
c. They can leave record keeping for others to do.
d. They can collect fees from clients.
ANS: A
2. What feature makes professional relationships unique?
a. They are mutually beneficial.
b. They require empathy and commitment.
c. They exchange money for service.
d. They are based on emotional bonds.
ANS: C
3. Which of the following contributes to a successful professional relationship?
a. Always voicing personal opinions
b. Realizing complaints are only clients' opinions
c. Giving clients only the services paid for
d. Being reliable and trustworthy
ANS: D
4. Which of the following would most likely inhibit a practitioner’s ability to create client
retention?
a. Remembering that clients have choices
b. Deciding for clients what type of treatment is best for them
c. Realizing that continual self-evaluation is important
d. Being willing to build long-term relationships
ANS: B
5. What term is used to describe when clients think that the price of a massage treatment is
worth what they receive from it?
a. Valuable retention influence
b. Valuable conflict management skill
Mosby items and derived items © 2010 by Mosby, Inc., and affiliate of Elsevier Inc.
,Test Bank 1-2
c. Valuable cost-benefit ratio
d. Valuable scope of practice parameter
ANS: C
6. On the average, how many regular clients per week form the sustaining base of a
successful professional practice?
a. 10
b. 15
c. 20
d. 25
ANS: C
7. What characteristic is most vital to the success and growth of a massage practice?
a. Leadership
b. Being a good manager
c. Salesmanship
d. Making sure everything is done right
ANS: A
8. Massage practice goals can best be achieved by focusing on what idea?
a. Efficiency
b. Short-term results
c. Operations
d. Proactive solutions
ANS: D
9. What do most people who fail in professional massage therapy practice lack?
a. Proper funding
b. Communication skills
c. Technical expertise
d. Continuing education
ANS: B
10. A self-confident massage professional is most likely to do which of the following?
a. Focus on activities at which he or she is unskilled
b. Adapt to change
c. Do everything himself or herself
d. Reject responsibility
ANS: B
Mosby items and derived items © 2010 by Mosby, Inc., and affiliate of Elsevier Inc.
,Test Bank 1-3
11. What statement best describes the optimal team environment?
a. All members have diverse skills and talents.
b. All members do the same tasks.
c. All members compete to see who is the most efficient.
d. All members have the same level of education.
ANS: A
12. Absorbing what has been said, thinking about it, and paraphrasing the content of the
message describes which of the following processes?
a. Client-centered therapy
b. I-type messages
c. Reflective listening
d. Client retention
ANS: C
13. Which of the following is a component of reflective listening?
a. Empathy
b. Congruence
c. Acceptance
d. All of the above
ANS: D
14. Communication can be made more difficult by listeners who
a. Problem solve
b. Watch for nonverbal cues
c. Avoid giving personal examples
d. Ask for more explanation
ANS: A
15. What term describes the outlined knowledge base and procedural parameters of a
profession?
a. Occupational definition
b. Scope of practice
c. Operational plan
d. Service guidelines
ANS: B
16. Which of the following is within the scope of practice for massage therapy?
a. Performing spinal adjustments
b. Diagnosing mental disorders
c. Applying manual techniques to soft tissue
Mosby items and derived items © 2010 by Mosby, Inc., and affiliate of Elsevier Inc.
, Test Bank 1-4
d. Increasing the range of motion for hip replacement rehabilitation
ANS: C
17. Which of the following activities promotes service?
a. Adhering to a strict treatment schedule
b. Endorsing massage therapy as the best type of treatment available
c. Updating professional skills only when necessary
d. Respecting the client's right to choose
ANS: D
18. What elements build effective leadership?
a. Being open, teachable, and flexible
b. Having courage, perseverance, and strength
c. Directing time and energy to important goals and objectives
d. All of the above
ANS: D
CRITICAL THINKING QUESTIONS
19. A new graduate from massage school is considering how she will approach her career as
a massage therapist. Initially, she intends to seek an employed position. She is 37 years
old with an employment history that shows she is dependable and flexible. She has a
good sense of humor and is tolerant of others unless their behavior reflects on her work.
She spent 5 years as an office manager at an auto parts distributor, and her duties included
records management, billing, and collections. As she is outlining her resume, what would
be listed under transferable skills?
a. Flexibility
b. Records management
c. Dependability
d. Tolerance
ANS: B
Self-management skills are related to behavior and personality, and transferable skills are
those that can be used on many different jobs. The ability to manage business records falls
into the transferable skills category.
20. Salina has been practicing massage for 3 years, and she is about ready to give up. She has
tried being self-employed and being employed by a spa and by one of the massage
franchises. Clients book for a couple of massage sessions, but she then does not hear from
them again. She discussed the matter with her most recent supervisor to determine a way
to change the situation. What is the issue?
a. Retention
b. Leadership
Mosby items and derived items © 2010 by Mosby, Inc., and affiliate of Elsevier Inc.
Chapter 01: The Business of Massage Therapy
Test Bank
MULTIPLE CHOICE
1. Why is it important that employees understand the business aspects of a professional
practice?
a. They can support those involved in the day-to-day operations.
b. They can make sure they get optimal treatment shifts.
c. They can leave record keeping for others to do.
d. They can collect fees from clients.
ANS: A
2. What feature makes professional relationships unique?
a. They are mutually beneficial.
b. They require empathy and commitment.
c. They exchange money for service.
d. They are based on emotional bonds.
ANS: C
3. Which of the following contributes to a successful professional relationship?
a. Always voicing personal opinions
b. Realizing complaints are only clients' opinions
c. Giving clients only the services paid for
d. Being reliable and trustworthy
ANS: D
4. Which of the following would most likely inhibit a practitioner’s ability to create client
retention?
a. Remembering that clients have choices
b. Deciding for clients what type of treatment is best for them
c. Realizing that continual self-evaluation is important
d. Being willing to build long-term relationships
ANS: B
5. What term is used to describe when clients think that the price of a massage treatment is
worth what they receive from it?
a. Valuable retention influence
b. Valuable conflict management skill
Mosby items and derived items © 2010 by Mosby, Inc., and affiliate of Elsevier Inc.
,Test Bank 1-2
c. Valuable cost-benefit ratio
d. Valuable scope of practice parameter
ANS: C
6. On the average, how many regular clients per week form the sustaining base of a
successful professional practice?
a. 10
b. 15
c. 20
d. 25
ANS: C
7. What characteristic is most vital to the success and growth of a massage practice?
a. Leadership
b. Being a good manager
c. Salesmanship
d. Making sure everything is done right
ANS: A
8. Massage practice goals can best be achieved by focusing on what idea?
a. Efficiency
b. Short-term results
c. Operations
d. Proactive solutions
ANS: D
9. What do most people who fail in professional massage therapy practice lack?
a. Proper funding
b. Communication skills
c. Technical expertise
d. Continuing education
ANS: B
10. A self-confident massage professional is most likely to do which of the following?
a. Focus on activities at which he or she is unskilled
b. Adapt to change
c. Do everything himself or herself
d. Reject responsibility
ANS: B
Mosby items and derived items © 2010 by Mosby, Inc., and affiliate of Elsevier Inc.
,Test Bank 1-3
11. What statement best describes the optimal team environment?
a. All members have diverse skills and talents.
b. All members do the same tasks.
c. All members compete to see who is the most efficient.
d. All members have the same level of education.
ANS: A
12. Absorbing what has been said, thinking about it, and paraphrasing the content of the
message describes which of the following processes?
a. Client-centered therapy
b. I-type messages
c. Reflective listening
d. Client retention
ANS: C
13. Which of the following is a component of reflective listening?
a. Empathy
b. Congruence
c. Acceptance
d. All of the above
ANS: D
14. Communication can be made more difficult by listeners who
a. Problem solve
b. Watch for nonverbal cues
c. Avoid giving personal examples
d. Ask for more explanation
ANS: A
15. What term describes the outlined knowledge base and procedural parameters of a
profession?
a. Occupational definition
b. Scope of practice
c. Operational plan
d. Service guidelines
ANS: B
16. Which of the following is within the scope of practice for massage therapy?
a. Performing spinal adjustments
b. Diagnosing mental disorders
c. Applying manual techniques to soft tissue
Mosby items and derived items © 2010 by Mosby, Inc., and affiliate of Elsevier Inc.
, Test Bank 1-4
d. Increasing the range of motion for hip replacement rehabilitation
ANS: C
17. Which of the following activities promotes service?
a. Adhering to a strict treatment schedule
b. Endorsing massage therapy as the best type of treatment available
c. Updating professional skills only when necessary
d. Respecting the client's right to choose
ANS: D
18. What elements build effective leadership?
a. Being open, teachable, and flexible
b. Having courage, perseverance, and strength
c. Directing time and energy to important goals and objectives
d. All of the above
ANS: D
CRITICAL THINKING QUESTIONS
19. A new graduate from massage school is considering how she will approach her career as
a massage therapist. Initially, she intends to seek an employed position. She is 37 years
old with an employment history that shows she is dependable and flexible. She has a
good sense of humor and is tolerant of others unless their behavior reflects on her work.
She spent 5 years as an office manager at an auto parts distributor, and her duties included
records management, billing, and collections. As she is outlining her resume, what would
be listed under transferable skills?
a. Flexibility
b. Records management
c. Dependability
d. Tolerance
ANS: B
Self-management skills are related to behavior and personality, and transferable skills are
those that can be used on many different jobs. The ability to manage business records falls
into the transferable skills category.
20. Salina has been practicing massage for 3 years, and she is about ready to give up. She has
tried being self-employed and being employed by a spa and by one of the massage
franchises. Clients book for a couple of massage sessions, but she then does not hear from
them again. She discussed the matter with her most recent supervisor to determine a way
to change the situation. What is the issue?
a. Retention
b. Leadership
Mosby items and derived items © 2010 by Mosby, Inc., and affiliate of Elsevier Inc.
