CASE MANAGER CERTIFICATION EXAM | EXAM
QUESTIONS AND ANSWERS| COMPLETE STUDY GUIDE
WITH 100% ACCURATE QUESTIONS & ANSWERS!
EXCELLENCE GUARANTEED!
Course Code:
Course Title:
Programme:
Academic Year: 2026/2027.
Duration: 2 Hours.
Total Marks: 100.
Candidate Instructions:
1) Write your Registration Number on every answer booklet used.
2) Answer ALL questions in Section A and ANY TWO (2) questions in Section B.
3) Read each question carefully before answering.
4) Begin each question on a new page.
5) The marks for each question are indicated in brackets.
6) This paper consists of several printed pages, including this page.
7) Ensure your copy is complete before the examination begins.
8) Unauthorized materials and communication with other candidates are not permitted.
Turn Over.
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
, case management Answer: the dynamic and systematic collaborative approach to providing and
coordinating health care services to a defined population.
- participative process to identify and facility options and services for meeting individual
healthcare needs while decreasing fragmentation and duplication of care and increasing quality
and cost effective clinical outcomes.
standards of care Answer: parameters to measure the quality of healthcare
clinical guidelines Answer: statements to help make decisions about health specific
circumstances.
clinical pathway Answer: structured multi-disciplined plan of care to support clinical guidelines
and protocol to improve continuity and coordination.
4 parts of clinical pathway Answer: 1. timeline
2. categories of care/activities and interventions
3. intermediate and long term outcome criteria
4. variance tracking
are 4 parts of what?
decision tree Answer: used to select the best course of action in decisions where there is no
clear decisions.
descriptive screening tool Answer: identifies characteristics about a population to show health
prevention.
predictive screening tool Answer: shows what may happen to a specific population.
evaluative screening tool Answer: evaluates the understanding/effectiveness
SF-36 Answer: predictive screening tool to assess functional health and well being. Assesses
physical and mental health.
- used in health economics, cost-effectiveness of health tx
-evals individual patient health status.
- does not consider sleep
-scored 00-100, lower score-> incr. disability
patient activation measure Answer: 13 item predictive screening tool to evaluate patient's
knowledge, skills, confidence in self-care.
- higher the score the better (scored 0-52)
-predicts health care outcomes, medication adherence and ER visits.
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
QUESTIONS AND ANSWERS| COMPLETE STUDY GUIDE
WITH 100% ACCURATE QUESTIONS & ANSWERS!
EXCELLENCE GUARANTEED!
Course Code:
Course Title:
Programme:
Academic Year: 2026/2027.
Duration: 2 Hours.
Total Marks: 100.
Candidate Instructions:
1) Write your Registration Number on every answer booklet used.
2) Answer ALL questions in Section A and ANY TWO (2) questions in Section B.
3) Read each question carefully before answering.
4) Begin each question on a new page.
5) The marks for each question are indicated in brackets.
6) This paper consists of several printed pages, including this page.
7) Ensure your copy is complete before the examination begins.
8) Unauthorized materials and communication with other candidates are not permitted.
Turn Over.
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
, case management Answer: the dynamic and systematic collaborative approach to providing and
coordinating health care services to a defined population.
- participative process to identify and facility options and services for meeting individual
healthcare needs while decreasing fragmentation and duplication of care and increasing quality
and cost effective clinical outcomes.
standards of care Answer: parameters to measure the quality of healthcare
clinical guidelines Answer: statements to help make decisions about health specific
circumstances.
clinical pathway Answer: structured multi-disciplined plan of care to support clinical guidelines
and protocol to improve continuity and coordination.
4 parts of clinical pathway Answer: 1. timeline
2. categories of care/activities and interventions
3. intermediate and long term outcome criteria
4. variance tracking
are 4 parts of what?
decision tree Answer: used to select the best course of action in decisions where there is no
clear decisions.
descriptive screening tool Answer: identifies characteristics about a population to show health
prevention.
predictive screening tool Answer: shows what may happen to a specific population.
evaluative screening tool Answer: evaluates the understanding/effectiveness
SF-36 Answer: predictive screening tool to assess functional health and well being. Assesses
physical and mental health.
- used in health economics, cost-effectiveness of health tx
-evals individual patient health status.
- does not consider sleep
-scored 00-100, lower score-> incr. disability
patient activation measure Answer: 13 item predictive screening tool to evaluate patient's
knowledge, skills, confidence in self-care.
- higher the score the better (scored 0-52)
-predicts health care outcomes, medication adherence and ER visits.
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
