Business Communication ICC Midterm Exam - Practice Questions & Verified Answers
Sensitive communicators know the difference between Women are starting businesses at two times the rate of men.
facts and opinions. Which of the following statements
would be considered factual?
Which of the following statements about communicating in Writing skills are more important today than ever because online media requires
today’s workplace is most accurate? more writing, not less.
Ethical standards usually consist of convenience, personal False
goals, and company profits.
Language is discriminatory when it ________. stereotypes, insults, or excludes people
To improve information flow, many of today's companies True
have decreased the number of operating units and
managers, thereby shortening lines of communication.
Project-based teams are becoming a thing of the past as False
workers are dispersed in various locations.
Which of the following statements about global competition Only medium and large companies compete globally.
is least accurate?
Maxwell is sending an e-mail message to the Securities False
and Exchange Commission to ask about a specific
Sarbanes-Oxley regulation. This is an example of internal
communication.
Backchannel communication refers to the conversations False
that occur prior to a meeting or presentation to aid in its
planning.
True
The "grapevine" is most accurately described as an informal channel of communication that carries organizationally relevant gossip
________.
Maria, a banking executive, gives a job candidate a True
detailed interview and a walking tour of the facility. By
sharing her time in this way, she is sending a
positive nonverbal message.
Etiquette expertise, effective nonverbal messages, and soft skills
oral communication skills are all examples of _______.
Oral and written communication skills, listening proficiency, True
nonverbal behavior, and etiquette expertise are all
examples of soft skills.
A method of group decision making where group members False
bargain and negotiate to reach a middle ground is known
as consensus.
, Business Communication ICC Midterm Exam - Practice Questions & Verified Answers
As meeting leader, Benjamin should always begin on time, True
even if some participants have not yet arrived.
When determining what to wear to an interview, it is True
acceptable to call ahead and ask the interviewer or
receptionist what is appropriate for that organization.
Building trust and interest by logging in early and greeting Humanize virtual meetings
others as they join in is a good way for meeting facilitators
to do which of the following?
To foster team collaboration rather than competition, monitor team progress, including both what's going right and what's going wrong
members should have a genuine interest in achieving
team goals rather than individual recognition, contribute
ideas and feedback unselfishly, and ________.
Which of the following has resulted from the prominence of Work is increasingly viewed as what you do rather than a place you go.
virtual teams?
For an upcoming team progress meeting, Sarah wants to What are some steps we can take to ensure our continued success on the project?
optimize discussion by asking open-ended questions.
Which of the following is an example of such a question?
By tradition, Asian businesspeople typically place a high group decision making
value on
Remaining silent while a nonnative-speaking coworker tolerance
struggles to express an idea in English is an example of
showing _______.
During business negotiations, which group of individuals Japanese
is most likely to place more emphasis on the surrounding
context than on the actual words?
Social media are amplifiers, which means that they tend to make extroverts more extroverted and introverts more introverted
________.
Many of the world's industrialized countries have formally Organization for Economic Cooperation and Development
agreed to a new global treaty that bans the practice of
bribery of foreign government officials. What organization
promoted this treaty?
Which of the following represents the most effective We look forward to meeting you at our office on May 15 at 3:30 Pacific Standard
phrasing to include in an e-mail message confirming a Time.
meeting with a visitor from another country?
Gayle will be traveling to Thailand on business and wants Show supportiveness with head nods, eye contact, facial expressions, and physical
to demonstrate intercultural competence while there. What proximity.
is the best advice you can give her?
_______ refers to the use of concrete and specific Descriptiveness
feedback when referring to elements of other cultures.
Sensitive communicators know the difference between Women are starting businesses at two times the rate of men.
facts and opinions. Which of the following statements
would be considered factual?
Which of the following statements about communicating in Writing skills are more important today than ever because online media requires
today’s workplace is most accurate? more writing, not less.
Ethical standards usually consist of convenience, personal False
goals, and company profits.
Language is discriminatory when it ________. stereotypes, insults, or excludes people
To improve information flow, many of today's companies True
have decreased the number of operating units and
managers, thereby shortening lines of communication.
Project-based teams are becoming a thing of the past as False
workers are dispersed in various locations.
Which of the following statements about global competition Only medium and large companies compete globally.
is least accurate?
Maxwell is sending an e-mail message to the Securities False
and Exchange Commission to ask about a specific
Sarbanes-Oxley regulation. This is an example of internal
communication.
Backchannel communication refers to the conversations False
that occur prior to a meeting or presentation to aid in its
planning.
True
The "grapevine" is most accurately described as an informal channel of communication that carries organizationally relevant gossip
________.
Maria, a banking executive, gives a job candidate a True
detailed interview and a walking tour of the facility. By
sharing her time in this way, she is sending a
positive nonverbal message.
Etiquette expertise, effective nonverbal messages, and soft skills
oral communication skills are all examples of _______.
Oral and written communication skills, listening proficiency, True
nonverbal behavior, and etiquette expertise are all
examples of soft skills.
A method of group decision making where group members False
bargain and negotiate to reach a middle ground is known
as consensus.
, Business Communication ICC Midterm Exam - Practice Questions & Verified Answers
As meeting leader, Benjamin should always begin on time, True
even if some participants have not yet arrived.
When determining what to wear to an interview, it is True
acceptable to call ahead and ask the interviewer or
receptionist what is appropriate for that organization.
Building trust and interest by logging in early and greeting Humanize virtual meetings
others as they join in is a good way for meeting facilitators
to do which of the following?
To foster team collaboration rather than competition, monitor team progress, including both what's going right and what's going wrong
members should have a genuine interest in achieving
team goals rather than individual recognition, contribute
ideas and feedback unselfishly, and ________.
Which of the following has resulted from the prominence of Work is increasingly viewed as what you do rather than a place you go.
virtual teams?
For an upcoming team progress meeting, Sarah wants to What are some steps we can take to ensure our continued success on the project?
optimize discussion by asking open-ended questions.
Which of the following is an example of such a question?
By tradition, Asian businesspeople typically place a high group decision making
value on
Remaining silent while a nonnative-speaking coworker tolerance
struggles to express an idea in English is an example of
showing _______.
During business negotiations, which group of individuals Japanese
is most likely to place more emphasis on the surrounding
context than on the actual words?
Social media are amplifiers, which means that they tend to make extroverts more extroverted and introverts more introverted
________.
Many of the world's industrialized countries have formally Organization for Economic Cooperation and Development
agreed to a new global treaty that bans the practice of
bribery of foreign government officials. What organization
promoted this treaty?
Which of the following represents the most effective We look forward to meeting you at our office on May 15 at 3:30 Pacific Standard
phrasing to include in an e-mail message confirming a Time.
meeting with a visitor from another country?
Gayle will be traveling to Thailand on business and wants Show supportiveness with head nods, eye contact, facial expressions, and physical
to demonstrate intercultural competence while there. What proximity.
is the best advice you can give her?
_______ refers to the use of concrete and specific Descriptiveness
feedback when referring to elements of other cultures.
