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YOUR ACADEMIC PARTNER
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TITLE:
Test Bank BCOM Business Communication 11th
Edition By Carol Lehman, Debbie DuFrene, Robyn
Walker
SUBJECT:
Business
TEST BANK
COMPLETE QUESTION BANK
✓ Multiple Choice Questions PRACTICE SMART • SCORE HIGHER!
✓ True / False Questions
✓ Short Answer Questions 📚 BUSINESS • ACCOUNTING • ECONOMICS
✓ Essay Questions
✓ Chapter-wise Organization 📚 MANAGEMENT • FINANCE • STATISTICS
✓ Updated & Accurate Content
✓ Covers Key Topics 📚 PSYCHOLOGY • ENGINEERING • COMPUTER SCIENCE
✓ Ideal for Exam Preparation
ISBN:
9780357901243
WIDE RANGE INSTANT EXAM STUDENTS
OF SUBJECTS DOWNLOAD PREPARATION WORLDWIDE
Editable A4 cover template — replace the blank Title, Subject and ISBN fields.
,StudyVault UK
TEST BANK
Name: Class: Date:
Chapter 01: Establishing a Framework for Business Communication
Indicate the answer choice that best completes the statement or answers the question.
1. In ideal situations, the goal of communication is to _____.
a. reach mutual understanding
b. better prospects of self-advancement
c. provide valuable feedback
d. commend others
2. In the communication process, differences in education level, experience, and culture of the sender and the receiver
are examples of _____.
a. synergies
b. interferences
c. chronemics
d. connotations
3. When communicating important messages to audiences less familiar to us, it is especially important to _____.
a. assume that understanding has taken place to avoid offending the receiver
b. ask someone more familiar with that audience to deliver the message instead
c. check with the receiver to see if understanding has taken place
d. rely on what we know about other types of audiences we frequently communicate with
4. The _____ communication network is a channel typified by the organizational chart, which is created by management
to define individual and group relationships and to specify lines of responsibility.
a. decentralized
b. formal
c. grapevine
d. informal
5. Which of the following is true of the informal communication network?
a. It tends to follow a slower process than formal communication.
b. It continuously develops as people interact to accommodate their social and psychological needs.
c. It is dictated by the managerial, technical, cultural, and structural environment of an organization.
d. It remains static and parallels the established organizational chart.
6. Which of the following is true of organizational communication?
a. Unless you are in a high-level role, your communication will not likely have an effect on the organization's
success as a whole.
b. Informal channels are not an important part of the organizational communication process.
c. Regardless of your role, your ability to communicate effectively impacts both the organization and your
personal success within it.
d. All organizational communication flows are planned and structured.
7. Which of the following is true of grapevine communication?
a. It has a reputation for being speedy but inaccurate.
b. It carries formal as well as informal messages within an organization.
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TEST BANK
Name: Class: Date:
Chapter 01: Establishing a Framework for Business Communication
c. It passes a message through a linear channel.
d. It has a single, consistent source.
8. Aryana looks forward to her biannual performance meeting with her manager because it helps her learn about the
quality of her job performance. This type of meeting is an example of _____ communication.
a. downward
b. upward
c. horizontal
d. disciplinary
9. Rodrigo, an employee at Analysts Inc., hears about a change in the company's leave policy from one of his coworkers
and shares this information with another coworker, Janelle. Janelle, in turn, passes on the information to her teammates.
However, this information has not been officially confirmed. In this scenario, the information has been exchanged through
_____.
a. kinesic communication
b. upward communication
c. downward communication
d. grapevine communication
10. _____ communication flows from supervisors to employees or from policy makers to operating personnel.
a. Upward
b. Horizontal
c. Downward
d. Reverse
11. Which of the following is true of downward communication?
a. The process of creating and submitting progress reports to managers is an example of downward
communication.
b. Recording a project's results and accomplishments involves downward communication.
c. Orientation to a company's rules and practices is an element of downward communication.
d. Problem solving and clarifications in organizations involve downward communication.
12. Chantelle, the manager of the claims department in an insurance company, meets with her team to explain the new
claim form the company will be using moving forward. This scenario is an example of _____.
a. upward communication
b. downward communication
c. horizontal communication
d. written communication
13. _____ communication is the primary means of achieving coordination in a functional organizational structure.
a. Downward
b. Upward
c. Horizontal or lateral
d. Managerial
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TEST BANK
Name: Class: Date:
Chapter 01: Establishing a Framework for Business Communication
14. Which of the following statements is true of upward communication?
a. It usually flows from supervisors to employees and from policy makers to operating personnel.
b. It involves teaching people how to perform their specific tasks.
c. It involves employees getting frequent feedback from managers.
d. It frequently involves risk to an employee and is dependent on the employee’s trust in the supervisor.
15. One of the major shortcomings of organizational charts is that they do not recognize the role of _____ when they
depict authority relationships by placing one box higher than another and define role functions by placing titles in those
boxes.
a. horizontal communication
b. upward communication
c. downward communication
d. external communication
16. In the context of levels of communication, internal messages _____.
a. are communicated through media advertisements
b. lack a defined purpose or strategy
c. are intended for recipients within an organization
d. are informal and unstructured
17. Alix, a manager at Cerium Corp., is required to provide individual performance feedback to their direct reports. In this
scenario, the communication between Brandon and his direct reports is at a(n) _____ level.
a. intrapersonal
b. interpersonal
c. public
d. organizational
18. Which of the following represents communication at a group level?
a. A manager addressing their project team in a meeting.
b. An employee discussing a new technology with a coworker.
c. A company publishing its annual report on the company website.
d. An organization advertising its products in magazines.
19. A supervisor at a manufacturing plant is told to dump the chemicals used in the refining process into a local river
rather than disposing them properly according to safety regulations. The CEO of the company insists that the chemicals
are not harmful to the environment. The supervisor knows that dumping is illegal, but they will lose their job if they report
the issue to authorities at the Environmental Protection Agency. In the context of causes of unethical corporate behavior,
this scenario illustrates the supervisor's _____.
a. obsession with personal advancement
b. expectation of not getting caught
c. dilemma whether the act is wrong or not
d. unwillingness to take a stand for what is right
20. ServProf Inc. is a financial consulting firm currently recruiting new employees. One of its policies states that an
employee must work in the company for a minimum of one year and sign a contract confirming the acceptance of this
policy. Employees who accept the job offer agree to this, and it does not adversely affect them. However, it is against the
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TEST BANK StudyVault UK
StudyVault UK BETTER GRADES
YOUR ACADEMIC PARTNER
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
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TITLE:
Test Bank BCOM Business Communication 11th
Edition By Carol Lehman, Debbie DuFrene, Robyn
Walker
SUBJECT:
Business
TEST BANK
COMPLETE QUESTION BANK
✓ Multiple Choice Questions PRACTICE SMART • SCORE HIGHER!
✓ True / False Questions
✓ Short Answer Questions 📚 BUSINESS • ACCOUNTING • ECONOMICS
✓ Essay Questions
✓ Chapter-wise Organization 📚 MANAGEMENT • FINANCE • STATISTICS
✓ Updated & Accurate Content
✓ Covers Key Topics 📚 PSYCHOLOGY • ENGINEERING • COMPUTER SCIENCE
✓ Ideal for Exam Preparation
ISBN:
9780357901243
WIDE RANGE INSTANT EXAM STUDENTS
OF SUBJECTS DOWNLOAD PREPARATION WORLDWIDE
Editable A4 cover template — replace the blank Title, Subject and ISBN fields.
,StudyVault UK
TEST BANK
Name: Class: Date:
Chapter 01: Establishing a Framework for Business Communication
Indicate the answer choice that best completes the statement or answers the question.
1. In ideal situations, the goal of communication is to _____.
a. reach mutual understanding
b. better prospects of self-advancement
c. provide valuable feedback
d. commend others
2. In the communication process, differences in education level, experience, and culture of the sender and the receiver
are examples of _____.
a. synergies
b. interferences
c. chronemics
d. connotations
3. When communicating important messages to audiences less familiar to us, it is especially important to _____.
a. assume that understanding has taken place to avoid offending the receiver
b. ask someone more familiar with that audience to deliver the message instead
c. check with the receiver to see if understanding has taken place
d. rely on what we know about other types of audiences we frequently communicate with
4. The _____ communication network is a channel typified by the organizational chart, which is created by management
to define individual and group relationships and to specify lines of responsibility.
a. decentralized
b. formal
c. grapevine
d. informal
5. Which of the following is true of the informal communication network?
a. It tends to follow a slower process than formal communication.
b. It continuously develops as people interact to accommodate their social and psychological needs.
c. It is dictated by the managerial, technical, cultural, and structural environment of an organization.
d. It remains static and parallels the established organizational chart.
6. Which of the following is true of organizational communication?
a. Unless you are in a high-level role, your communication will not likely have an effect on the organization's
success as a whole.
b. Informal channels are not an important part of the organizational communication process.
c. Regardless of your role, your ability to communicate effectively impacts both the organization and your
personal success within it.
d. All organizational communication flows are planned and structured.
7. Which of the following is true of grapevine communication?
a. It has a reputation for being speedy but inaccurate.
b. It carries formal as well as informal messages within an organization.
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TEST BANK
Name: Class: Date:
Chapter 01: Establishing a Framework for Business Communication
c. It passes a message through a linear channel.
d. It has a single, consistent source.
8. Aryana looks forward to her biannual performance meeting with her manager because it helps her learn about the
quality of her job performance. This type of meeting is an example of _____ communication.
a. downward
b. upward
c. horizontal
d. disciplinary
9. Rodrigo, an employee at Analysts Inc., hears about a change in the company's leave policy from one of his coworkers
and shares this information with another coworker, Janelle. Janelle, in turn, passes on the information to her teammates.
However, this information has not been officially confirmed. In this scenario, the information has been exchanged through
_____.
a. kinesic communication
b. upward communication
c. downward communication
d. grapevine communication
10. _____ communication flows from supervisors to employees or from policy makers to operating personnel.
a. Upward
b. Horizontal
c. Downward
d. Reverse
11. Which of the following is true of downward communication?
a. The process of creating and submitting progress reports to managers is an example of downward
communication.
b. Recording a project's results and accomplishments involves downward communication.
c. Orientation to a company's rules and practices is an element of downward communication.
d. Problem solving and clarifications in organizations involve downward communication.
12. Chantelle, the manager of the claims department in an insurance company, meets with her team to explain the new
claim form the company will be using moving forward. This scenario is an example of _____.
a. upward communication
b. downward communication
c. horizontal communication
d. written communication
13. _____ communication is the primary means of achieving coordination in a functional organizational structure.
a. Downward
b. Upward
c. Horizontal or lateral
d. Managerial
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TEST BANK StudyVault UK
, StudyVault UK
TEST BANK
Name: Class: Date:
Chapter 01: Establishing a Framework for Business Communication
14. Which of the following statements is true of upward communication?
a. It usually flows from supervisors to employees and from policy makers to operating personnel.
b. It involves teaching people how to perform their specific tasks.
c. It involves employees getting frequent feedback from managers.
d. It frequently involves risk to an employee and is dependent on the employee’s trust in the supervisor.
15. One of the major shortcomings of organizational charts is that they do not recognize the role of _____ when they
depict authority relationships by placing one box higher than another and define role functions by placing titles in those
boxes.
a. horizontal communication
b. upward communication
c. downward communication
d. external communication
16. In the context of levels of communication, internal messages _____.
a. are communicated through media advertisements
b. lack a defined purpose or strategy
c. are intended for recipients within an organization
d. are informal and unstructured
17. Alix, a manager at Cerium Corp., is required to provide individual performance feedback to their direct reports. In this
scenario, the communication between Brandon and his direct reports is at a(n) _____ level.
a. intrapersonal
b. interpersonal
c. public
d. organizational
18. Which of the following represents communication at a group level?
a. A manager addressing their project team in a meeting.
b. An employee discussing a new technology with a coworker.
c. A company publishing its annual report on the company website.
d. An organization advertising its products in magazines.
19. A supervisor at a manufacturing plant is told to dump the chemicals used in the refining process into a local river
rather than disposing them properly according to safety regulations. The CEO of the company insists that the chemicals
are not harmful to the environment. The supervisor knows that dumping is illegal, but they will lose their job if they report
the issue to authorities at the Environmental Protection Agency. In the context of causes of unethical corporate behavior,
this scenario illustrates the supervisor's _____.
a. obsession with personal advancement
b. expectation of not getting caught
c. dilemma whether the act is wrong or not
d. unwillingness to take a stand for what is right
20. ServProf Inc. is a financial consulting firm currently recruiting new employees. One of its policies states that an
employee must work in the company for a minimum of one year and sign a contract confirming the acceptance of this
policy. Employees who accept the job offer agree to this, and it does not adversely affect them. However, it is against the
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