MBA 745 - Module 1 Detailed Exam
Practice Questions with 100% Verified
Answers | New Version
1. History of Lean Thinking: Where it began - ANSWER Venice, Italy 1104:
the Arsenal built warships for the Venetian navy
-Adopted "standardized design" which pioneered interchangeable parts
2. Frank Gilberth - ANSWER "Motion Efficiency"
-developed the motion study & invented "process mapping"
3. Frederick W Taylor - ANSWER 1911: book called "Principles of Scientific
Management"
-Spoke on removing wasteful activities, but dismissed human behaviors
4. 5 Principles of Lean - ANSWER 1. Specify Value
2. Value Streams
3. Pull
4. Flow
5. Seek Perfection
5. The five principles of lean: - ANSWER -Are fundamental truths concerning
a sustainable organization.
6. Flow - ANSWER -"moving along in a steady continuous stream"
7. The ultimate objective with lean transformation programs is to - ANSWER
-Create a sustainable organization.
, -Human Resources, information technology, and finance.
-Three pillars of a sustainable organization are: leadership, knowledge and
teamwork.
-Supplier relationship management & customer relationship management are
critical elements of a sustainable organization.
8. A proven path to success for lean projects is to: - ANSWER move from
current state to future state and then use continuous improvement to seek
perfection
9. Pull - ANSWER -"a force drawing something toward a particular
destination"
-Focus on true demand: customer buying a product at a store; surgery
performed on a patient
10.Kaizen Blitz - ANSWER Kaizen: (Japanese)- "Kai" (to take apart)
"Zen" (to make good)
Blitz: (German word) "lightning fast"
-Technique to empower employees to work together to achieve lightning-
fast continuous improvement.
11.Three Types of Value - ANSWER 1. Value Add
2. Business value add
3. Non-value add
12.Value Add - ANSWER Activities necessary for meeting customer
requirements.
, -"What an organization gets paid to do"; keep paying customer at the
heart/focus
Key point: understanding customer requirements & focusing on the things
your customers will pay for.
Ex: After a hard and hot day at work, you stop by the ice cream shop on the
way home.
The person making your hot fudge sundae.
13.Workplace psychology - ANSWER Taylor was concerned with reducing
process times, while Gilberth's sought to make processes more efficient by
reducing the motions involved.
14.Henry Ford (1910) vs. Alfred Sloan (GM) - ANSWER Ford : first
comprehensive manufacturing strategy; "bringing elements together"
Sloan: took a pragmatic approach developing business & manufacturing
strategies for managing very large enterprises & dealing with variety of
customer base (weakness of Ford)
15.Ishikawa - ANSWER fish-bone diagram; problem solving technique
16.Toyota Motor Company - ANSWER 1945-1975: TPS approach adopted by
other Japanese countries, then western companies by 1980s adopted eastern
methodologies
17.1990: James Womack, Daniel Jones, and Daniel Roos - ANSWER Wrote
"The Machine that changed the World"; discussed success of "lean" within
automotive assembly.
18.2003: John Seddon, concept of value demand & failure demand - ANSWER
-Value demand: recognizing the initial request for a service from the
customer, what a company or service exists to provide.
, -Failure demand: failure to do something or do something right.
19.What is Fresh Connection? - ANSWER Interactive team-based business
simulation used for learning how to lead an organization through
collaboration and consensus building.
- where participants learn about best practices and emerging trends
through hands-on experience
20.T/F: The Fresh Connection is a different way of learning that puts
participants at the heart of a lifelike simulation so they can experience the
impact of every decision they make. - ANSWER True
21.Roles within Fresh Connection - ANSWER -Operations, Supply Chain,
Sales, Purchasing
22.T/F: The Fresh Connection simulation provides one chance, or round, for
each team make all the decisions required for a lean transformation. -
ANSWER False:
Learn about best practices and emerging trends through hands-on experience
(participating in multiple rounds/ "magic circle"= learn mistakes from
previous round to improve in the next)
23.Design of Fresh Connection simulation - ANSWER "Think of starting a
brand new job and not knowing where the cafeteria is. But, with a little
experience, things start to fall into place and you will soon be ready to take
anything they throw at you."
T/F: Achieving functional excellence, for each role in The Fresh Connection, is
the key to achieving the highest ROI and customer service. - ANSWER False:
Collaborate and make executive decisions in a "high pressure environment" to
achieve the goal of IMPROVING CUSTOMER SERVICE & INCREASING ROI.
Practice Questions with 100% Verified
Answers | New Version
1. History of Lean Thinking: Where it began - ANSWER Venice, Italy 1104:
the Arsenal built warships for the Venetian navy
-Adopted "standardized design" which pioneered interchangeable parts
2. Frank Gilberth - ANSWER "Motion Efficiency"
-developed the motion study & invented "process mapping"
3. Frederick W Taylor - ANSWER 1911: book called "Principles of Scientific
Management"
-Spoke on removing wasteful activities, but dismissed human behaviors
4. 5 Principles of Lean - ANSWER 1. Specify Value
2. Value Streams
3. Pull
4. Flow
5. Seek Perfection
5. The five principles of lean: - ANSWER -Are fundamental truths concerning
a sustainable organization.
6. Flow - ANSWER -"moving along in a steady continuous stream"
7. The ultimate objective with lean transformation programs is to - ANSWER
-Create a sustainable organization.
, -Human Resources, information technology, and finance.
-Three pillars of a sustainable organization are: leadership, knowledge and
teamwork.
-Supplier relationship management & customer relationship management are
critical elements of a sustainable organization.
8. A proven path to success for lean projects is to: - ANSWER move from
current state to future state and then use continuous improvement to seek
perfection
9. Pull - ANSWER -"a force drawing something toward a particular
destination"
-Focus on true demand: customer buying a product at a store; surgery
performed on a patient
10.Kaizen Blitz - ANSWER Kaizen: (Japanese)- "Kai" (to take apart)
"Zen" (to make good)
Blitz: (German word) "lightning fast"
-Technique to empower employees to work together to achieve lightning-
fast continuous improvement.
11.Three Types of Value - ANSWER 1. Value Add
2. Business value add
3. Non-value add
12.Value Add - ANSWER Activities necessary for meeting customer
requirements.
, -"What an organization gets paid to do"; keep paying customer at the
heart/focus
Key point: understanding customer requirements & focusing on the things
your customers will pay for.
Ex: After a hard and hot day at work, you stop by the ice cream shop on the
way home.
The person making your hot fudge sundae.
13.Workplace psychology - ANSWER Taylor was concerned with reducing
process times, while Gilberth's sought to make processes more efficient by
reducing the motions involved.
14.Henry Ford (1910) vs. Alfred Sloan (GM) - ANSWER Ford : first
comprehensive manufacturing strategy; "bringing elements together"
Sloan: took a pragmatic approach developing business & manufacturing
strategies for managing very large enterprises & dealing with variety of
customer base (weakness of Ford)
15.Ishikawa - ANSWER fish-bone diagram; problem solving technique
16.Toyota Motor Company - ANSWER 1945-1975: TPS approach adopted by
other Japanese countries, then western companies by 1980s adopted eastern
methodologies
17.1990: James Womack, Daniel Jones, and Daniel Roos - ANSWER Wrote
"The Machine that changed the World"; discussed success of "lean" within
automotive assembly.
18.2003: John Seddon, concept of value demand & failure demand - ANSWER
-Value demand: recognizing the initial request for a service from the
customer, what a company or service exists to provide.
, -Failure demand: failure to do something or do something right.
19.What is Fresh Connection? - ANSWER Interactive team-based business
simulation used for learning how to lead an organization through
collaboration and consensus building.
- where participants learn about best practices and emerging trends
through hands-on experience
20.T/F: The Fresh Connection is a different way of learning that puts
participants at the heart of a lifelike simulation so they can experience the
impact of every decision they make. - ANSWER True
21.Roles within Fresh Connection - ANSWER -Operations, Supply Chain,
Sales, Purchasing
22.T/F: The Fresh Connection simulation provides one chance, or round, for
each team make all the decisions required for a lean transformation. -
ANSWER False:
Learn about best practices and emerging trends through hands-on experience
(participating in multiple rounds/ "magic circle"= learn mistakes from
previous round to improve in the next)
23.Design of Fresh Connection simulation - ANSWER "Think of starting a
brand new job and not knowing where the cafeteria is. But, with a little
experience, things start to fall into place and you will soon be ready to take
anything they throw at you."
T/F: Achieving functional excellence, for each role in The Fresh Connection, is
the key to achieving the highest ROI and customer service. - ANSWER False:
Collaborate and make executive decisions in a "high pressure environment" to
achieve the goal of IMPROVING CUSTOMER SERVICE & INCREASING ROI.
