PROJECT QUALITY MANAGEMENT CERTIFICATION EXAM PRACTICE
QUESTIONS AND CORRECT ANSWERS (VERIFIED ANSWERS) PLUS
RATIONALE.
1. What is the primary definition of quality in the context of project
management?
A) The degree to which a set of inherent characteristics fulfills
requirements
B) The total number of defects found during inspection
C) The speed at which deliverables are produced
D) The total cost of the project divided by the number of deliverables
Answer: A
Rationale: Quality is defined as “the degree to which a set of inherent
characteristics fulfills requirements”. This definition, consistent with
ISO 9000, emphasizes that quality is about meeting stated and implied
needs, not merely the absence of defects or the speed of production.
,2. According to Juran and Deming, what percentage of quality problems
in organizations originates from processes controlled by upper
management?
A) 10% to 20%
B) 25% to 40%
C) 85% to 95%
D) 50% to 60%
Answer: C
Rationale: According to Juran and Deming, 85% to 95% of quality
problems that occur in organizations stem from processes controlled by
upper management, not from individual worker performance. This
underscores the importance of management responsibility in quality
management.
3. Which quality guru is associated with the Plan-Do-Check-Act (PDCA)
cycle?
,A) Philip Crosby
B) Joseph Juran
C) W. Edwards Deming
D) Kaoru Ishikawa
Answer: C
Rationale: W. Edwards Deming is credited with popularizing the Plan-
Do-Check-Act (PDCA) cycle as a framework for continuous
improvement. This cycle forms the basis for many quality management
approaches, including ISO 9001.
4. What does the term “prevention over inspection” mean in project
quality management?
A) It is cheaper to inspect defects after they occur than to prevent them
B) Quality should be planned and built into the product rather than
inspected in
C) Inspection is always more effective than prevention
D) Prevention costs are always higher than failure costs
, Answer: B
Rationale: “Prevention over inspection” means that quality must be
planned and designed into the product, not inspected in after the fact.
The cost of preventing defects is generally much lower than the cost of
correcting them after they occur.
5. Which of the following is the correct sequence of the three Project
Quality Management processes?
A) Control Quality → Plan Quality Management → Manage Quality
B) Plan Quality Management → Manage Quality → Control Quality
C) Manage Quality → Control Quality → Plan Quality Management
D) Plan Quality Management → Control Quality → Manage Quality
Answer: B
Rationale: The three Project Quality Management processes are: Plan
Quality Management (identifying requirements and standards),
QUESTIONS AND CORRECT ANSWERS (VERIFIED ANSWERS) PLUS
RATIONALE.
1. What is the primary definition of quality in the context of project
management?
A) The degree to which a set of inherent characteristics fulfills
requirements
B) The total number of defects found during inspection
C) The speed at which deliverables are produced
D) The total cost of the project divided by the number of deliverables
Answer: A
Rationale: Quality is defined as “the degree to which a set of inherent
characteristics fulfills requirements”. This definition, consistent with
ISO 9000, emphasizes that quality is about meeting stated and implied
needs, not merely the absence of defects or the speed of production.
,2. According to Juran and Deming, what percentage of quality problems
in organizations originates from processes controlled by upper
management?
A) 10% to 20%
B) 25% to 40%
C) 85% to 95%
D) 50% to 60%
Answer: C
Rationale: According to Juran and Deming, 85% to 95% of quality
problems that occur in organizations stem from processes controlled by
upper management, not from individual worker performance. This
underscores the importance of management responsibility in quality
management.
3. Which quality guru is associated with the Plan-Do-Check-Act (PDCA)
cycle?
,A) Philip Crosby
B) Joseph Juran
C) W. Edwards Deming
D) Kaoru Ishikawa
Answer: C
Rationale: W. Edwards Deming is credited with popularizing the Plan-
Do-Check-Act (PDCA) cycle as a framework for continuous
improvement. This cycle forms the basis for many quality management
approaches, including ISO 9001.
4. What does the term “prevention over inspection” mean in project
quality management?
A) It is cheaper to inspect defects after they occur than to prevent them
B) Quality should be planned and built into the product rather than
inspected in
C) Inspection is always more effective than prevention
D) Prevention costs are always higher than failure costs
, Answer: B
Rationale: “Prevention over inspection” means that quality must be
planned and designed into the product, not inspected in after the fact.
The cost of preventing defects is generally much lower than the cost of
correcting them after they occur.
5. Which of the following is the correct sequence of the three Project
Quality Management processes?
A) Control Quality → Plan Quality Management → Manage Quality
B) Plan Quality Management → Manage Quality → Control Quality
C) Manage Quality → Control Quality → Plan Quality Management
D) Plan Quality Management → Control Quality → Manage Quality
Answer: B
Rationale: The three Project Quality Management processes are: Plan
Quality Management (identifying requirements and standards),
