COMM120 Final Exams Practice Test Compilation Bundle
Verified Q&A, Detailed Rationales & 2026 Academic Communications Curriculum
COURSE CODE EXAM TERM TOTAL QUESTIONS
COMM120 Final Exam 2026 Bundle 10 Comprehensive Items
MODULE 1: FOUNDATIONS OF INTERPERSONAL & PROFESSIONAL COMMUNICATION
Question 1
Which communication model characterizes communication as a simultaneous, two-way transactional process where
both sender and receiver continuously encode and decode messages?
A) Linear Model of Communication
B) Interactive (Convergence) Model
C) Transactional Model of Communication
D) Shannon-Weaver Mathematical Model
Correct Answer: C | Rationale: The transactional model views communication as a simultaneous, shared process where
participants act as both senders and receivers, influenced by their environments, relationship histories, and cultural contexts.
Question 2
When a manager delivers constructive criticism to an employee while simultaneously smiling, maintaining relaxed
body posture, and using an encouraging tone, this nonverbal behavior primarily serves which function?
A) Contradicting the verbal message to create confusion
B) Complementing and reinforcing the verbal message
C) Substituting entirely for spoken words
D) Regulating conversational turn-taking
Correct Answer: B | Rationale: Nonverbal cues often complement or reinforce verbal statements, softening harsh words
and signaling supportive intent to ensure the message is received constructively.
COMM120 Final Exams Practice Test Bundle Page 1 of 5
, MODULE 2: VERBAL & NONVERBAL BARRIERS
Question 3
Using highly technical jargon or industry-specific acronyms when explaining a new software procedure to a non-
technical client is an example of which communication barrier?
A) Psychological noise
B) Semantic noise and language ambiguity
C) Physiological impairment
D) Environmental interference
Correct Answer: B | Rationale: Semantic noise occurs when the sender and receiver attach different meanings to symbols
or words, such as using specialized jargon that the audience does not understand.
Question 4
Active listening differs fundamentally from passive hearing because active listening involves:
A) Simply allowing sound waves to strike the eardrum without distraction.
B) Mentally formulating your rebuttal while the other person is still speaking.
C) Cognitive processing, evaluating, paraphrasing, and providing thoughtful feedback to the speaker.
D) Memorizing every individual word spoken verbatim for future documentation.
Correct Answer: C | Rationale: Active listening is an intentional, engaged process requiring cognitive effort to comprehend,
evaluate, and reflect back the speaker's core message and emotional state.
COMM120 Final Exams Practice Test Bundle Page 2 of 5
Verified Q&A, Detailed Rationales & 2026 Academic Communications Curriculum
COURSE CODE EXAM TERM TOTAL QUESTIONS
COMM120 Final Exam 2026 Bundle 10 Comprehensive Items
MODULE 1: FOUNDATIONS OF INTERPERSONAL & PROFESSIONAL COMMUNICATION
Question 1
Which communication model characterizes communication as a simultaneous, two-way transactional process where
both sender and receiver continuously encode and decode messages?
A) Linear Model of Communication
B) Interactive (Convergence) Model
C) Transactional Model of Communication
D) Shannon-Weaver Mathematical Model
Correct Answer: C | Rationale: The transactional model views communication as a simultaneous, shared process where
participants act as both senders and receivers, influenced by their environments, relationship histories, and cultural contexts.
Question 2
When a manager delivers constructive criticism to an employee while simultaneously smiling, maintaining relaxed
body posture, and using an encouraging tone, this nonverbal behavior primarily serves which function?
A) Contradicting the verbal message to create confusion
B) Complementing and reinforcing the verbal message
C) Substituting entirely for spoken words
D) Regulating conversational turn-taking
Correct Answer: B | Rationale: Nonverbal cues often complement or reinforce verbal statements, softening harsh words
and signaling supportive intent to ensure the message is received constructively.
COMM120 Final Exams Practice Test Bundle Page 1 of 5
, MODULE 2: VERBAL & NONVERBAL BARRIERS
Question 3
Using highly technical jargon or industry-specific acronyms when explaining a new software procedure to a non-
technical client is an example of which communication barrier?
A) Psychological noise
B) Semantic noise and language ambiguity
C) Physiological impairment
D) Environmental interference
Correct Answer: B | Rationale: Semantic noise occurs when the sender and receiver attach different meanings to symbols
or words, such as using specialized jargon that the audience does not understand.
Question 4
Active listening differs fundamentally from passive hearing because active listening involves:
A) Simply allowing sound waves to strike the eardrum without distraction.
B) Mentally formulating your rebuttal while the other person is still speaking.
C) Cognitive processing, evaluating, paraphrasing, and providing thoughtful feedback to the speaker.
D) Memorizing every individual word spoken verbatim for future documentation.
Correct Answer: C | Rationale: Active listening is an intentional, engaged process requiring cognitive effort to comprehend,
evaluate, and reflect back the speaker's core message and emotional state.
COMM120 Final Exams Practice Test Bundle Page 2 of 5
