MPTC Lynnfield 2nd ROC Final Exam- Communication skills set.End Test
2026\2027.
Officer Parker stopped Mrs. Franks for speeding. While explaining his reason for the
stop, Mrs. Franks stares directly at Officer Parker's face, does not blink, and does not
look away. Eye contact demonstrated by Mrs. Franks is consistent with which
emotion?
Aggression
Body language can account for up to ____% of any spoken message during fact-to-
face communication?
90%
To communicate effectively, officers should begin with, and respond to most citizen
encounters using the _________.
Adult role
Officer Monroe is investigating a robbery and a conducting witness interview. The
witness, Mr. Jones is talkative and having a difficult time answering Officer Monroe's
questions. To establish needed control over the conversation and interview, what
type of questions should Office Monroe use?
Close-ended
___________ is a conflict management technique designed to persuade potentially
violent people that a peaceful solution is their best option.
De-escalation
You respond to a crisis event involving Mr. Smith, who is crying uncontrollably. When
communicating with Mr. Smith, which statement is the most effective for
demonstrating empathy and active listening?
"I can see that you are upset"
When negotiating, officers must identify the problem and separate people from the
problem. Which answer below is NOT an effective negotiation strategy?
Interrupt parties if they talk for too long
, MPTC Lynnfield 2nd ROC Final Exam- Communication skills set.End Test
2026\2027.
Officer Allen responded to investigate a domestic violence assault. While interviewing
the victim, Officer Allen used active listening strategies when making the following
statements. Which statement best represents summarizing?
Officer should not say any of the above statements next.
Officer Richards is investigating a possible identity theft crime. The victim speaks
mostly Spanish and very little English. An interpreter cannot come to the scene for
another 2-3 hours. To communicate effectively, Officer Rchardes should do all of the
following, EXCEPT
Increase voice volume
Officer Carter needs to arrest Mr. Boyd on an outstanding warrant. Mr. Boyd is
visibly upset. What should Officer Carter do or say to determine Mr. Boyd's potential
for non-compliance?
Identify and share some commonalities with Joey.
Officer Allen is investigating a larceny. The victim, George is blind. What should
Officer Allen do to communicate effectively with George?
Minimize noise distractions
Why do police officers need to be careful about word choice?
All of the above are reasons why police officers need to be careful about word choice.
Which answer below is correct about proxemics?
Personal and social distances vary by culture
Which of the following are effective de-escalation techniques?
All of the above are effective de-escalation techniques
Officer Rice is trying to interview Frank, a home invasion victim. The offenders gained
entry because Frank forgot to lock his front door. Frank is angry and yelling "The
Police are incompetent!" What should Officer Rice do to facilitate effective
communication with Frank?
Officer Rice should lower his voice volume when talking to Frank
Officer Allen responded to investigate a domestic violence assault. While interviewing
the victim, Officer Allen used active strategies when making the following statements.
Which statement best represents acknowledging?
2026\2027.
Officer Parker stopped Mrs. Franks for speeding. While explaining his reason for the
stop, Mrs. Franks stares directly at Officer Parker's face, does not blink, and does not
look away. Eye contact demonstrated by Mrs. Franks is consistent with which
emotion?
Aggression
Body language can account for up to ____% of any spoken message during fact-to-
face communication?
90%
To communicate effectively, officers should begin with, and respond to most citizen
encounters using the _________.
Adult role
Officer Monroe is investigating a robbery and a conducting witness interview. The
witness, Mr. Jones is talkative and having a difficult time answering Officer Monroe's
questions. To establish needed control over the conversation and interview, what
type of questions should Office Monroe use?
Close-ended
___________ is a conflict management technique designed to persuade potentially
violent people that a peaceful solution is their best option.
De-escalation
You respond to a crisis event involving Mr. Smith, who is crying uncontrollably. When
communicating with Mr. Smith, which statement is the most effective for
demonstrating empathy and active listening?
"I can see that you are upset"
When negotiating, officers must identify the problem and separate people from the
problem. Which answer below is NOT an effective negotiation strategy?
Interrupt parties if they talk for too long
, MPTC Lynnfield 2nd ROC Final Exam- Communication skills set.End Test
2026\2027.
Officer Allen responded to investigate a domestic violence assault. While interviewing
the victim, Officer Allen used active listening strategies when making the following
statements. Which statement best represents summarizing?
Officer should not say any of the above statements next.
Officer Richards is investigating a possible identity theft crime. The victim speaks
mostly Spanish and very little English. An interpreter cannot come to the scene for
another 2-3 hours. To communicate effectively, Officer Rchardes should do all of the
following, EXCEPT
Increase voice volume
Officer Carter needs to arrest Mr. Boyd on an outstanding warrant. Mr. Boyd is
visibly upset. What should Officer Carter do or say to determine Mr. Boyd's potential
for non-compliance?
Identify and share some commonalities with Joey.
Officer Allen is investigating a larceny. The victim, George is blind. What should
Officer Allen do to communicate effectively with George?
Minimize noise distractions
Why do police officers need to be careful about word choice?
All of the above are reasons why police officers need to be careful about word choice.
Which answer below is correct about proxemics?
Personal and social distances vary by culture
Which of the following are effective de-escalation techniques?
All of the above are effective de-escalation techniques
Officer Rice is trying to interview Frank, a home invasion victim. The offenders gained
entry because Frank forgot to lock his front door. Frank is angry and yelling "The
Police are incompetent!" What should Officer Rice do to facilitate effective
communication with Frank?
Officer Rice should lower his voice volume when talking to Frank
Officer Allen responded to investigate a domestic violence assault. While interviewing
the victim, Officer Allen used active strategies when making the following statements.
Which statement best represents acknowledging?
