IAHSS Advanced Officer & Supervisor
Certification 2026–2027: 450+
Comprehensive Questions and Answers
Study Guide
1. What is the primary role of a security officer in crime prevention? — c. Reduce the
opportunity for a person to committ a crime.
2. Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? — a. Initiating some action to remove or reduce the risk.
3. What must be done about life safety deficiencies found in the hazzard surveillance
tour? — d. Correct them immediately.
4. What is the purpose of crime analysis? — a. Identify problems and develop strategies
to reduce problems.
5. Which of the following is easier and more cost effective for an institution? — d.
Building in security systems during building design.
6. The Triangle of Crime consists of: — c. Opportunity, Desire, Ability
7. What are the layers of protection through physical security planning? — * Perimeter
Barrior: line or outside perimeter of the site * Building’s Exterior: top, sides, bottom of
building * Interior Controls: lock/key systems, access control systems, alarms, camera,
policies/procedures, training
8. How can employee awareness programs improve safety in a healthcare facility? — *
Generates employee involvement * Improves trust/credibility in the security program
and it’s personnel
9. What are the two most important aspects of a successful security program? — d.
Security awareness and crime prevention
10. Why is crime analysis important? — It helps security monitor the level and types of
crime and seasonal fluctuations.
,11. How does environmental design promote a safer environment? — Design areas
with: CPTED, Clear sight lines, Appropriate lighting, Unambiguous sinage
12. Sprinkler heads must not have any obstruction or storage within _____ inches of the
sprinkler head: — c. 18
13. What agency requires Hazard Surveillance Rounds? — b. The Joint Commission
(TJC)
14. What are the two categories of safety and securities inspections? — c. Hazard
surveillance rounds and security surveys
15. Hazard Surveillance Round inspections are reported to: — d. The safety committee
of the healthcare organization
16. Patient care buildings and satellite health centers require Hazard Surveillance
Round inspections: — c. Twice per year
17. Non-patient care buildings and exterior grounds require Hazard Surveillance Round
inspections: — a. Once per year
18. The five-step approach to crime analysis is: — b. Collect, Collate, Analyze,
Disseminate, Gather/Evaluate feedback
19. Crime analysis data reports should be presented to the institutional safety
committee how often? — a. Quarterly
20. Healthcare facilities that provide _______ customer service motivate customers to
tell others about these organizations. — d. Excellent
21. Process improvements in customer service can be measured how? — d. All of the
above
22. _______ can be an excellent way to measure customer service and improve
performance: — b. Feedback
23. ______ is an element in improving customer service: — e. All of the above
24. Communication is ________________: — a. 93% body language, 7% words
25. Customer retention is __________ times less expensive than attracting new
customers. — b. 5 to 6
26. Satisfied customers on average tell _________ other people about their positive
experience at a healthcare facility. — c. 4 to 5
27. How many healthcare organizations have earned the Planetree organization’s
designation as a ‘patient-centered hospital’? — c. More than 125
,28. What are the four elements of the “Fish” philosophy? — 1. Choose your attitude 2.
Play 3. Make Their day 4. Be present, be there
29. The acronym HEART expresses what: — Honesty, Empathetic, Appreciative,
Respectful, Tolerant
30. Research reveals that consumers make buying decisions based on: — c. 90%
sevice / 10% product
31. _____ % of customers stop doing business with an company because they are
dissatisifed with the product or service. — b. 14%
32. ______ % of customers leave because of an attitude of indifference on the part of
the service provider. — c. 68%
33. What determines whether a customer is satisfied or not? — b. A customers
perception of having needs met
34. Key traits security officers should have (7): — Emotional awareness; concern;
Problem solving; Initiative; responsibility; Explaining, and informing
35. What is the most powerful booster of customer service improvement? — d.
Feedback
36. Which legal test takes into account neighborhood crime rates, industry standards,
and the owner’s experience at other locations? — c. Totality of circumstances
37. The major source of premise liability in healthcare is from: — b. Slips and falls
38. Property owners have a ________ duty to maintain the property in a ___________
condition. — a. Legal / reasonably safe
39. Which of the following are elements necessary to establish neglience in a premise
liability case? — d. All of the above
40. Which of the following are examples of risks security officers should identify? — d.
All of the above
41. What is the definition of premise liability? — Refers to the legal responsibility a
property owner/organization owes to persons/individuals on their property.
42. What are the four elements of neglience: — 1. Legal duty 2. Breech of duty 3.
Proximate cause 4. Damages or injury
43. What is Legal Duty — The responsibility to others to act according to the law.
Proving the duty (such as not to be negligent, to keep premises safe, or to drive within
the speed limit). Then showing that the duty was breached is a required elements of any
, lawsuit for damages due to negligence or intentional injuries – Did the property owner
have a legal obligation to the claimant?
44. What is Breech of Duty — When one person or company has a duty of care toward
another person or company, but fails to live up to that standard.
45. What is Proximate Cause — In order for an action to be the proximate cause of an
injury, it must be related closely enough through the chain of causation that the act is
considered the sufficient cause of the harm. The most common test for determining if an
action is sufficiently related to an injury to satisfy proximate cause is whether or not the
injury was foreseeable by the person committing the action. – Did the failure to provide
the duty cause harm?
46. Damages or Injury — Were the damages or injury forseeable or apparant?
47. What is CPTED – Crime Prevention Through Environmental Design (3) — Promotes
a clear line of sight, Created perception of safety, Makes criminals feel detected
48. Define: Broken Windows — Theory: Signs of neglect, ie: broken windows and/or
graffiti on buildings indicate no one cares about the area and is not watching it – it
invites crime.
49. Failure to conduct routine patrol can ultimately result in what? — c. A liability
exposure
50. K-9 patrol teams can be particularly effective in dealing with which situation? — b.
Emergency department violence
51. Bicycle patrol is which one of these? — a. Faster than foot patrol and a vehicle in
heavy traffic
52. _______ patrol contributes, more than any other method of patrol, to excessive
socialization. — b. Foot
53. Security Officers should have a valid driver’s license if they are going to do what? —
a. Operate motorized vehicles
54. What are the common methods of patrol? — Foot, K-9, Bicycle, Motorized
55. A dog’s sense of smell is _______ times better and hearing is _______ times better
than a human’s. — c.
56. A security officer responding to a crime scene should do what? — b. Respond as
quickly as possible, observing all safety practices
57. After arriving at a crime scene, what should the security officer do first? — b. Protect
his personal safety
Certification 2026–2027: 450+
Comprehensive Questions and Answers
Study Guide
1. What is the primary role of a security officer in crime prevention? — c. Reduce the
opportunity for a person to committ a crime.
2. Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? — a. Initiating some action to remove or reduce the risk.
3. What must be done about life safety deficiencies found in the hazzard surveillance
tour? — d. Correct them immediately.
4. What is the purpose of crime analysis? — a. Identify problems and develop strategies
to reduce problems.
5. Which of the following is easier and more cost effective for an institution? — d.
Building in security systems during building design.
6. The Triangle of Crime consists of: — c. Opportunity, Desire, Ability
7. What are the layers of protection through physical security planning? — * Perimeter
Barrior: line or outside perimeter of the site * Building’s Exterior: top, sides, bottom of
building * Interior Controls: lock/key systems, access control systems, alarms, camera,
policies/procedures, training
8. How can employee awareness programs improve safety in a healthcare facility? — *
Generates employee involvement * Improves trust/credibility in the security program
and it’s personnel
9. What are the two most important aspects of a successful security program? — d.
Security awareness and crime prevention
10. Why is crime analysis important? — It helps security monitor the level and types of
crime and seasonal fluctuations.
,11. How does environmental design promote a safer environment? — Design areas
with: CPTED, Clear sight lines, Appropriate lighting, Unambiguous sinage
12. Sprinkler heads must not have any obstruction or storage within _____ inches of the
sprinkler head: — c. 18
13. What agency requires Hazard Surveillance Rounds? — b. The Joint Commission
(TJC)
14. What are the two categories of safety and securities inspections? — c. Hazard
surveillance rounds and security surveys
15. Hazard Surveillance Round inspections are reported to: — d. The safety committee
of the healthcare organization
16. Patient care buildings and satellite health centers require Hazard Surveillance
Round inspections: — c. Twice per year
17. Non-patient care buildings and exterior grounds require Hazard Surveillance Round
inspections: — a. Once per year
18. The five-step approach to crime analysis is: — b. Collect, Collate, Analyze,
Disseminate, Gather/Evaluate feedback
19. Crime analysis data reports should be presented to the institutional safety
committee how often? — a. Quarterly
20. Healthcare facilities that provide _______ customer service motivate customers to
tell others about these organizations. — d. Excellent
21. Process improvements in customer service can be measured how? — d. All of the
above
22. _______ can be an excellent way to measure customer service and improve
performance: — b. Feedback
23. ______ is an element in improving customer service: — e. All of the above
24. Communication is ________________: — a. 93% body language, 7% words
25. Customer retention is __________ times less expensive than attracting new
customers. — b. 5 to 6
26. Satisfied customers on average tell _________ other people about their positive
experience at a healthcare facility. — c. 4 to 5
27. How many healthcare organizations have earned the Planetree organization’s
designation as a ‘patient-centered hospital’? — c. More than 125
,28. What are the four elements of the “Fish” philosophy? — 1. Choose your attitude 2.
Play 3. Make Their day 4. Be present, be there
29. The acronym HEART expresses what: — Honesty, Empathetic, Appreciative,
Respectful, Tolerant
30. Research reveals that consumers make buying decisions based on: — c. 90%
sevice / 10% product
31. _____ % of customers stop doing business with an company because they are
dissatisifed with the product or service. — b. 14%
32. ______ % of customers leave because of an attitude of indifference on the part of
the service provider. — c. 68%
33. What determines whether a customer is satisfied or not? — b. A customers
perception of having needs met
34. Key traits security officers should have (7): — Emotional awareness; concern;
Problem solving; Initiative; responsibility; Explaining, and informing
35. What is the most powerful booster of customer service improvement? — d.
Feedback
36. Which legal test takes into account neighborhood crime rates, industry standards,
and the owner’s experience at other locations? — c. Totality of circumstances
37. The major source of premise liability in healthcare is from: — b. Slips and falls
38. Property owners have a ________ duty to maintain the property in a ___________
condition. — a. Legal / reasonably safe
39. Which of the following are elements necessary to establish neglience in a premise
liability case? — d. All of the above
40. Which of the following are examples of risks security officers should identify? — d.
All of the above
41. What is the definition of premise liability? — Refers to the legal responsibility a
property owner/organization owes to persons/individuals on their property.
42. What are the four elements of neglience: — 1. Legal duty 2. Breech of duty 3.
Proximate cause 4. Damages or injury
43. What is Legal Duty — The responsibility to others to act according to the law.
Proving the duty (such as not to be negligent, to keep premises safe, or to drive within
the speed limit). Then showing that the duty was breached is a required elements of any
, lawsuit for damages due to negligence or intentional injuries – Did the property owner
have a legal obligation to the claimant?
44. What is Breech of Duty — When one person or company has a duty of care toward
another person or company, but fails to live up to that standard.
45. What is Proximate Cause — In order for an action to be the proximate cause of an
injury, it must be related closely enough through the chain of causation that the act is
considered the sufficient cause of the harm. The most common test for determining if an
action is sufficiently related to an injury to satisfy proximate cause is whether or not the
injury was foreseeable by the person committing the action. – Did the failure to provide
the duty cause harm?
46. Damages or Injury — Were the damages or injury forseeable or apparant?
47. What is CPTED – Crime Prevention Through Environmental Design (3) — Promotes
a clear line of sight, Created perception of safety, Makes criminals feel detected
48. Define: Broken Windows — Theory: Signs of neglect, ie: broken windows and/or
graffiti on buildings indicate no one cares about the area and is not watching it – it
invites crime.
49. Failure to conduct routine patrol can ultimately result in what? — c. A liability
exposure
50. K-9 patrol teams can be particularly effective in dealing with which situation? — b.
Emergency department violence
51. Bicycle patrol is which one of these? — a. Faster than foot patrol and a vehicle in
heavy traffic
52. _______ patrol contributes, more than any other method of patrol, to excessive
socialization. — b. Foot
53. Security Officers should have a valid driver’s license if they are going to do what? —
a. Operate motorized vehicles
54. What are the common methods of patrol? — Foot, K-9, Bicycle, Motorized
55. A dog’s sense of smell is _______ times better and hearing is _______ times better
than a human’s. — c.
56. A security officer responding to a crime scene should do what? — b. Respond as
quickly as possible, observing all safety practices
57. After arriving at a crime scene, what should the security officer do first? — b. Protect
his personal safety
