BUS 381 Chapter 12 Exam Study Questions with
Verified Correct Answers
what did Frederick Taylor popularize/discover (3)
1. the need for reformulating a fair days work
2. scientific management movement
3. incentive pay to reward employees
fixed pay is what
compensation that is independent of the performance level of the individual, group, or
organization
variable pay is what
any compensation plan that links pay with productivity, profitability, or some other measure of
job, team, or organizational performance
what did Herzberg say
the best way to motivate someone is to organize the job so that doing it provides the challenge
and recognition to help satisfy higher-level needs (intrinsic motivation)
satisfying hygiene factors keeps workers from being _ while motivators actually _
dissatisfied, motivate someone
what is the expectancy theory
A person's motivation depends on 3 things:
- expectancy -> effort will lead to performance
- instrumentality -> performance will get rewards
- valence -> rewards are valuable to the person
what is behaviour modification
Behaviour modification means changing behaviour through rewards or punishments that are
based on performance
reinforcement theory says what
Verified Correct Answers
what did Frederick Taylor popularize/discover (3)
1. the need for reformulating a fair days work
2. scientific management movement
3. incentive pay to reward employees
fixed pay is what
compensation that is independent of the performance level of the individual, group, or
organization
variable pay is what
any compensation plan that links pay with productivity, profitability, or some other measure of
job, team, or organizational performance
what did Herzberg say
the best way to motivate someone is to organize the job so that doing it provides the challenge
and recognition to help satisfy higher-level needs (intrinsic motivation)
satisfying hygiene factors keeps workers from being _ while motivators actually _
dissatisfied, motivate someone
what is the expectancy theory
A person's motivation depends on 3 things:
- expectancy -> effort will lead to performance
- instrumentality -> performance will get rewards
- valence -> rewards are valuable to the person
what is behaviour modification
Behaviour modification means changing behaviour through rewards or punishments that are
based on performance
reinforcement theory says what
