IAHSS BASIC TRAINING FOR
HEALTHCARE SECURITY OFFICERS
QUESTIONS WITH VERIFIED ANSWERS
Which bof bthe bfollowing bis bNOT bone bof bthe bclassifications bof bhealthcare
borganizations?
A. bProprietary bor bfor-profit
B. bNot bfor-profit
C. bGovernment-supported
D. bIndividual bhealthcare b- bCORRECT bANSWER b✔✔D. bINDIVIDUAL
bHEALTHCARE bis bNOT bone bof bthe bclassifications bof bhealthcare borganizations.
Which bof bthe bfollowing bis bNOT ba brisk bissue bfor bhealthcare?
A. bDrugs bare bused band bstored bin bthe bfacility
B. bMostly bfemale bstaff
C. bHigh bpercentage bof btechnical band bprofessional bstaff
D. bPublicly baccessible band bmany bdoors bmust bremain bopen b- bCORRECT bANSWER
b✔✔C. bHIGH bPERCENTAGE bOF bTECHNICAL bAND bPROFESSIONAL bSTAFF bis
bNOT ba brisk bissue bfor bhealthcare.
Which bof bthe bfollowing bis busually bat bthe btop bof bthe borganizational bchart?
A. bBoard bof bdirectors
B. bDepartment bleaders
C. bAssistant bAdministrators
D. bVice bPresidents b- bCORRECT bANSWER b✔✔A. bBOARD bOF bDIRECTORS bis
busually bat bthe btop bof bthe borganizational bchart.
Which bof bthe bfollowing bstatements bbest bdescribes bemployees?
A. bMedical bstaff bcontracted bby bthe bfacility
B. bAll bstaff bdirectly bemployed bby bthe bfacility
C. bVolunteers bwho bdonate btheir btime
D. bContracted bpersons b- bCORRECT bANSWER b✔✔B. bALL bSTAFF bEMPLOYED
bDIRECTLY bBY bTHE bFACILITY bbest bdescribes bemployees.
Security buses bsenior bmanagement's bendorsement bto bbuild bwhat bkind bof ba
bprogram?
A. bStrong band beffective
B. bA bprogram bthat bworks bin ba bsmall bpart bof bthe bfacility
,C. bGenerally beffective
D. bStrong band bsimple b- bCORRECT bANSWER b✔✔A. bSecurity buses bsenior
bmanagement's bendorsement bto bbuild ba bSTRONG bAND bEFFECTIVE bprogram.
How bshould bfriendships band binter-personal brelationships bbetween bsecurity bofficers
band bstaff bmembers bfrom bother bdepartments bbe btreated?
A. bDiscouraged
B. bEncouraged
C. bEncouraged, bbut bmonitored
D. bEncouraged, bbut bsecurity bstaff beducated babout bethics band bavoiding bfavoritism b-
bCORRECT bANSWER b✔✔D. bFriendships band binter-personal brelationships bbetween
bsecurity bofficers band bstaff bmembers bfrom bother bdepartments bshould bbe
bENCOURAGED, bBUT bSECURITY bSTAFF bEDUCATED bABOUT bETHICS bAND
bAVOIDING bFAVORITISM.
Which bof bthe bfollowing ballows ba bdepartment bto bassess bits bcost-effectiveness bwithin
ban borganization?
A. bCrime banalysis
B. bRisk bassessment
C. bBenchmarking
D. bEvaluation bsurveys b- bCORRECT bANSWER b✔✔C. bBENCHMARKING ballows ba
bdepartment bto bassess bits bcost-effectiveness bwithin ban borganization.
What bmust bthe bprimary boverriding bconcern bof bany bsecurity bdepartment bbe?
A. bIts bimage
B. bThe bsafety band bwell-being bof banyone bin bthe bfacility.
C. bThe bgoals band bmission bof bthe bentity bemploying bthe bsecurity bservices
D. bCost-effectiveness b- bCORRECT bANSWER b✔✔B. bThe bsafety band bwell-being bof
banyone bin bthe bfacility bmust bthe bprimary boverriding bconcern bof bany bsecurity
bdepartment b.
Which bof bthe bfollowing bare bskills ba bsecurity bprofessional bshould bhave band buse bat
ball btimes?
A. bGood bobservation bskills
B. bGood bcommunications bskills
C. bTolerance
D. bAll bof bthe bAbove b- bCORRECT bANSWER b✔✔D. bALL bOF bTHE bABOVE: bA
bsecurity bprofessional bshould bhave band buse bGOOD bOBSERVATION bSKILLS,
bGOOD bCOMMUNICATIONS bSKILLS bAND bTOLERANCE bat ball btimes.
Why bare bvendors bpotentially ba bhigh bsecurity brisk bto ba bhealthcare bfacility?
A. bVendors boften bhave baccess bto bsensitive bareas byet bstaff bof bthe bhealthcare
borganization bmay bknow bvery blittle babout bvendors' bbackgrounds
,B. bVendors btypically bdrive blarge bvehicles bthat bcan bconceal blarge bamounts bof
bstolen bproperty bor bcontraband.
C. bCompeting bvendors bmay bclash bat ba bfacility
D. bVendors bmay bbe bbringing bin bhigh-demand bproducts bthat bcould bbe btargeted bfor
btheft. b- bCORRECT bANSWER b✔✔A. bVendors bare bpotentially ba bhigh bsecurity brisk
bto ba bhealthcare bfacility bbecause bVENDORS bOFTEN bHAVE bACCESS bTO
bSENSITIVE bAREAS bYET bSTAFF bOF bTHE bHEALTHCARE bORGANIZATION bMAY
bKNOW bVERY bLITTLE bABOUT bVENDORS' bBACKGROUNDS.
In bthe bpatient- band bfamily-centered bcare bphilosophy, bwho bdetermines bwhich
bindividuals bare bpart bof bthe bpatient's bfamily?
A. bPatient's bparents bor blegal bguardians
B. bNursing bstaff
C. bAttending bphysician
D. bThe bpatient, bprovided bhe bor bshe bis bdevelopmentally bmature band bcompetent bto
bdo bso. b- bCORRECT bANSWER b✔✔D. bIn bthe bpatient- band bfamily-centered bcare
bphilosophy, bTHE bPATIENT, bdetermines bwhich bindividuals bare bpart bof bthe bpatient's
bfamily, bPROVIDED bHE bOR bSHE bIS bDEVELOPMENTALLY bMATURE bAND
bCOMPETENT bTO bDO bSO.
Which bof bthe bfollowing bis bNOT ban bexample bof ban bexternal bcustomer?
A. bPatients
B. bVendors
C. bEmployees
D. bRegulatory bagencies b- bCORRECT bANSWER b✔✔C. bEMPLOYEES bis bnot ban
bexample bof ban bexternal bcustomer.
Which bof bthe bfollowing bdoes bNOT bhelp bthe bsecurity buniform bcommunicate ban
bappropriate bmessage bto bthe bpublic?
A. bClean buniform
B. bWearing bthe buniform bshirt boutside bof bthe btrousers
C. bWell-cared bfor buniform
D. bShined bfootwear b- bCORRECT bANSWER b✔✔B. bWEARING bTHE bUNIFORM
bSHIRT bOUTSIDE bOF bTHE bTROUSERS bdoes bNOT bhelp bthe bsecurity buniform
bcommunicate ban bappropriate bmessage bto bthe bpublic.
Which bof bthe bfollowing bis bNOT ban bexample bof bundesirable bbehavior band
bdemeanor bin ba bsecurity bofficer?
A. bBad battitude
B. bDishonesty
C. bImpoliteness
D. bConfidence b- bCORRECT bANSWER b✔✔D. bCONFIDENCE bis bNOT ban bexample
bof ban bundesirable bbehavior band bdemeanor bin ba bsecurity bofficer.
, What bis bthe brelationship bbetween bemployees band bmanagement bsometimes bcalled?
A. bEmployee brelations
B. bConfidentiality
C. bFamily bInteraction
D. bTense bconversation b- bCORRECT bANSWER b✔✔A. bThe brelationship bbetween
bemployees band bmanagement bis bsometimes bcalled bEMPLOYEE bRELATIONS.
Which bof bthe bfollowing bmay bunion bmembers bNOT bdo bduring bpicketing?
A. bCarry bsigns
B. bProtest bmanagement bdecisions
C. bBlock bentrances bto bthe bfacility
D. bCongregate boutside bthe bfacility b- bCORRECT bANSWER b✔✔C. bUnion bmembers
bmay bnot bBLOCK bENTRANCES bTO bTHE bFACILITY bduring bpicketing.
Which bof bthe bfollowing bis bNOT ba btrue bstatement babout bcustomers' bperceptions bof
btheir bexperience?
A. bInteraction bis bsubject bto bpersonal binterpretation
B. bInteraction bcan bonly bbe bperceived bby bthe bwords bstated
C. bInteraction bis baffected bby bbody blanguage
D. bInteraction bis baffected bby ball bof byour bactions b- bCORRECT bANSWER b✔✔B.
bINTERACTION bCAN bONLY bBE bPERCEIVED bBY bTHE bWORDS bSTATED bis bNOT
ba btrue bstatement babout bcustomer's bperception bof btheir bexperience..
Which bof bthe bfollowing bis bNOT bone bof bthe bthree bpowerful, bpersonal breasons bto
bprovide bgreat bcustomer bservice?
A. bMore bjob bsatisfaction
B. bLess bstress band bhassle
C. bTrying bto bimpress byour bsupervisor
D. bMore bjob bsuccess b- bCORRECT bANSWER b✔✔C. bTRYING bTO bIMPRESS
bYOUR bSUPERVISOR bis bNOT bone bof bthe bthree bpowerful, bpersonal breasons bto
bprovide bgreat bcustomer bservice.
Which bof bthe bfollowing bdescribes bthe bmain bobjective bof bgood bcustomer bservice?
A. bTo bmake bthe bcustomer bwalk baway bwith ba bpositive bfeeling
B. bTo bhelp bthe bcustomer bsee bthat bsomeone btried, beven b
though bthe bcustomer's bwants bwere bnot bmet
C. bTo bmake bthe bcustomer bthink bthat bno bone bcares babout bthe bconcern braised bby
bthe bcustomer
D. bTo bhelp bthe bcustomer bwalk baway bwith ba bneutral bfeeling b- bCORRECT
bANSWER b✔✔A. bThe bmain bobjective bof bgood bcustomer bservice bis bTO bMAKE
bTHE bCUSTOMER bWALK bAWAY bWITH bA bPOSITIVE bFEELING b[about bthe
bencounter].
HEALTHCARE SECURITY OFFICERS
QUESTIONS WITH VERIFIED ANSWERS
Which bof bthe bfollowing bis bNOT bone bof bthe bclassifications bof bhealthcare
borganizations?
A. bProprietary bor bfor-profit
B. bNot bfor-profit
C. bGovernment-supported
D. bIndividual bhealthcare b- bCORRECT bANSWER b✔✔D. bINDIVIDUAL
bHEALTHCARE bis bNOT bone bof bthe bclassifications bof bhealthcare borganizations.
Which bof bthe bfollowing bis bNOT ba brisk bissue bfor bhealthcare?
A. bDrugs bare bused band bstored bin bthe bfacility
B. bMostly bfemale bstaff
C. bHigh bpercentage bof btechnical band bprofessional bstaff
D. bPublicly baccessible band bmany bdoors bmust bremain bopen b- bCORRECT bANSWER
b✔✔C. bHIGH bPERCENTAGE bOF bTECHNICAL bAND bPROFESSIONAL bSTAFF bis
bNOT ba brisk bissue bfor bhealthcare.
Which bof bthe bfollowing bis busually bat bthe btop bof bthe borganizational bchart?
A. bBoard bof bdirectors
B. bDepartment bleaders
C. bAssistant bAdministrators
D. bVice bPresidents b- bCORRECT bANSWER b✔✔A. bBOARD bOF bDIRECTORS bis
busually bat bthe btop bof bthe borganizational bchart.
Which bof bthe bfollowing bstatements bbest bdescribes bemployees?
A. bMedical bstaff bcontracted bby bthe bfacility
B. bAll bstaff bdirectly bemployed bby bthe bfacility
C. bVolunteers bwho bdonate btheir btime
D. bContracted bpersons b- bCORRECT bANSWER b✔✔B. bALL bSTAFF bEMPLOYED
bDIRECTLY bBY bTHE bFACILITY bbest bdescribes bemployees.
Security buses bsenior bmanagement's bendorsement bto bbuild bwhat bkind bof ba
bprogram?
A. bStrong band beffective
B. bA bprogram bthat bworks bin ba bsmall bpart bof bthe bfacility
,C. bGenerally beffective
D. bStrong band bsimple b- bCORRECT bANSWER b✔✔A. bSecurity buses bsenior
bmanagement's bendorsement bto bbuild ba bSTRONG bAND bEFFECTIVE bprogram.
How bshould bfriendships band binter-personal brelationships bbetween bsecurity bofficers
band bstaff bmembers bfrom bother bdepartments bbe btreated?
A. bDiscouraged
B. bEncouraged
C. bEncouraged, bbut bmonitored
D. bEncouraged, bbut bsecurity bstaff beducated babout bethics band bavoiding bfavoritism b-
bCORRECT bANSWER b✔✔D. bFriendships band binter-personal brelationships bbetween
bsecurity bofficers band bstaff bmembers bfrom bother bdepartments bshould bbe
bENCOURAGED, bBUT bSECURITY bSTAFF bEDUCATED bABOUT bETHICS bAND
bAVOIDING bFAVORITISM.
Which bof bthe bfollowing ballows ba bdepartment bto bassess bits bcost-effectiveness bwithin
ban borganization?
A. bCrime banalysis
B. bRisk bassessment
C. bBenchmarking
D. bEvaluation bsurveys b- bCORRECT bANSWER b✔✔C. bBENCHMARKING ballows ba
bdepartment bto bassess bits bcost-effectiveness bwithin ban borganization.
What bmust bthe bprimary boverriding bconcern bof bany bsecurity bdepartment bbe?
A. bIts bimage
B. bThe bsafety band bwell-being bof banyone bin bthe bfacility.
C. bThe bgoals band bmission bof bthe bentity bemploying bthe bsecurity bservices
D. bCost-effectiveness b- bCORRECT bANSWER b✔✔B. bThe bsafety band bwell-being bof
banyone bin bthe bfacility bmust bthe bprimary boverriding bconcern bof bany bsecurity
bdepartment b.
Which bof bthe bfollowing bare bskills ba bsecurity bprofessional bshould bhave band buse bat
ball btimes?
A. bGood bobservation bskills
B. bGood bcommunications bskills
C. bTolerance
D. bAll bof bthe bAbove b- bCORRECT bANSWER b✔✔D. bALL bOF bTHE bABOVE: bA
bsecurity bprofessional bshould bhave band buse bGOOD bOBSERVATION bSKILLS,
bGOOD bCOMMUNICATIONS bSKILLS bAND bTOLERANCE bat ball btimes.
Why bare bvendors bpotentially ba bhigh bsecurity brisk bto ba bhealthcare bfacility?
A. bVendors boften bhave baccess bto bsensitive bareas byet bstaff bof bthe bhealthcare
borganization bmay bknow bvery blittle babout bvendors' bbackgrounds
,B. bVendors btypically bdrive blarge bvehicles bthat bcan bconceal blarge bamounts bof
bstolen bproperty bor bcontraband.
C. bCompeting bvendors bmay bclash bat ba bfacility
D. bVendors bmay bbe bbringing bin bhigh-demand bproducts bthat bcould bbe btargeted bfor
btheft. b- bCORRECT bANSWER b✔✔A. bVendors bare bpotentially ba bhigh bsecurity brisk
bto ba bhealthcare bfacility bbecause bVENDORS bOFTEN bHAVE bACCESS bTO
bSENSITIVE bAREAS bYET bSTAFF bOF bTHE bHEALTHCARE bORGANIZATION bMAY
bKNOW bVERY bLITTLE bABOUT bVENDORS' bBACKGROUNDS.
In bthe bpatient- band bfamily-centered bcare bphilosophy, bwho bdetermines bwhich
bindividuals bare bpart bof bthe bpatient's bfamily?
A. bPatient's bparents bor blegal bguardians
B. bNursing bstaff
C. bAttending bphysician
D. bThe bpatient, bprovided bhe bor bshe bis bdevelopmentally bmature band bcompetent bto
bdo bso. b- bCORRECT bANSWER b✔✔D. bIn bthe bpatient- band bfamily-centered bcare
bphilosophy, bTHE bPATIENT, bdetermines bwhich bindividuals bare bpart bof bthe bpatient's
bfamily, bPROVIDED bHE bOR bSHE bIS bDEVELOPMENTALLY bMATURE bAND
bCOMPETENT bTO bDO bSO.
Which bof bthe bfollowing bis bNOT ban bexample bof ban bexternal bcustomer?
A. bPatients
B. bVendors
C. bEmployees
D. bRegulatory bagencies b- bCORRECT bANSWER b✔✔C. bEMPLOYEES bis bnot ban
bexample bof ban bexternal bcustomer.
Which bof bthe bfollowing bdoes bNOT bhelp bthe bsecurity buniform bcommunicate ban
bappropriate bmessage bto bthe bpublic?
A. bClean buniform
B. bWearing bthe buniform bshirt boutside bof bthe btrousers
C. bWell-cared bfor buniform
D. bShined bfootwear b- bCORRECT bANSWER b✔✔B. bWEARING bTHE bUNIFORM
bSHIRT bOUTSIDE bOF bTHE bTROUSERS bdoes bNOT bhelp bthe bsecurity buniform
bcommunicate ban bappropriate bmessage bto bthe bpublic.
Which bof bthe bfollowing bis bNOT ban bexample bof bundesirable bbehavior band
bdemeanor bin ba bsecurity bofficer?
A. bBad battitude
B. bDishonesty
C. bImpoliteness
D. bConfidence b- bCORRECT bANSWER b✔✔D. bCONFIDENCE bis bNOT ban bexample
bof ban bundesirable bbehavior band bdemeanor bin ba bsecurity bofficer.
, What bis bthe brelationship bbetween bemployees band bmanagement bsometimes bcalled?
A. bEmployee brelations
B. bConfidentiality
C. bFamily bInteraction
D. bTense bconversation b- bCORRECT bANSWER b✔✔A. bThe brelationship bbetween
bemployees band bmanagement bis bsometimes bcalled bEMPLOYEE bRELATIONS.
Which bof bthe bfollowing bmay bunion bmembers bNOT bdo bduring bpicketing?
A. bCarry bsigns
B. bProtest bmanagement bdecisions
C. bBlock bentrances bto bthe bfacility
D. bCongregate boutside bthe bfacility b- bCORRECT bANSWER b✔✔C. bUnion bmembers
bmay bnot bBLOCK bENTRANCES bTO bTHE bFACILITY bduring bpicketing.
Which bof bthe bfollowing bis bNOT ba btrue bstatement babout bcustomers' bperceptions bof
btheir bexperience?
A. bInteraction bis bsubject bto bpersonal binterpretation
B. bInteraction bcan bonly bbe bperceived bby bthe bwords bstated
C. bInteraction bis baffected bby bbody blanguage
D. bInteraction bis baffected bby ball bof byour bactions b- bCORRECT bANSWER b✔✔B.
bINTERACTION bCAN bONLY bBE bPERCEIVED bBY bTHE bWORDS bSTATED bis bNOT
ba btrue bstatement babout bcustomer's bperception bof btheir bexperience..
Which bof bthe bfollowing bis bNOT bone bof bthe bthree bpowerful, bpersonal breasons bto
bprovide bgreat bcustomer bservice?
A. bMore bjob bsatisfaction
B. bLess bstress band bhassle
C. bTrying bto bimpress byour bsupervisor
D. bMore bjob bsuccess b- bCORRECT bANSWER b✔✔C. bTRYING bTO bIMPRESS
bYOUR bSUPERVISOR bis bNOT bone bof bthe bthree bpowerful, bpersonal breasons bto
bprovide bgreat bcustomer bservice.
Which bof bthe bfollowing bdescribes bthe bmain bobjective bof bgood bcustomer bservice?
A. bTo bmake bthe bcustomer bwalk baway bwith ba bpositive bfeeling
B. bTo bhelp bthe bcustomer bsee bthat bsomeone btried, beven b
though bthe bcustomer's bwants bwere bnot bmet
C. bTo bmake bthe bcustomer bthink bthat bno bone bcares babout bthe bconcern braised bby
bthe bcustomer
D. bTo bhelp bthe bcustomer bwalk baway bwith ba bneutral bfeeling b- bCORRECT
bANSWER b✔✔A. bThe bmain bobjective bof bgood bcustomer bservice bis bTO bMAKE
bTHE bCUSTOMER bWALK bAWAY bWITH bA bPOSITIVE bFEELING b[about bthe
bencounter].
