WGU C715 ORGANIZATIONAL BEHAVIOR – COMPREHENSIVE QUESTIONS AND ANSWERS |
VERIFIED AND WELLDETAILED ANSWERS | DETAILED EXPLANATIONS AND RATIONALES |
COMPLETE EXAM PREPARATION STUDY GUIDE | PRACTICE QUESTIONS | LATEST EXAM
UPDATE
•
• CORE DOMAINS*
•
•
• Individual Behavior, Personality, Values, and Attitudes
• Perception, Attribution, and Individual Decision Making
• Motivation and Employee Performance
• Group Development, Teams, Conflict, and Negotiation
• Organizational Culture, Communication, and Organizational Effectiveness
• Leadership Theories, Styles, and Ethical Leadership
• Power, Politics, Influence, and Organizational Behavior
• Human Resource Policies, Performance Evaluation, and Performance Improvement
*
INTRODUCTION
*This comprehensive assessment is designed to strengthen understanding of the major
concepts and competencies addressed in WGU C715 Organizational Behavior. The material
evaluates knowledge of individual behavior, groups, teams, organizational culture,
leadership, power, conflict, motivation, and performance. The multiple-choice questions
progress from foundational concepts to applied and scenario-based decision making.
Effective preparation requires more than memorizing terminology; learners should
understand relationships among concepts and recognize how organizational behavior
principles apply to workplace situations. The questions therefore emphasize interpretation,
comparison, application, professional judgment, and identification of appropriate
organizational practices. The assessment reflects the six broad competencies identified in
the current course syllabus. *
SECTION ONE: QUESTIONS 1–100
Question 1. Which statement best describes organizational behavior?
A. The study of how organizations prepare financial statements
B. The systematic study of how individuals and groups behave within organizations
C. The process of designing organizational charts
D. The study of consumer purchasing behavior only
,Correct Answer: B. The systematic study of how individuals and groups behave within
organizations
Explanation: Organizational behavior examines how individuals, groups, and organizational
systems influence behavior at work. It uses behavioral knowledge to understand and
improve organizational effectiveness.
Question 2. Which level of analysis focuses primarily on an individual employee's behavior?
A. Organizational level
B. Group level
C. Individual level
D. Environmental level
Correct Answer: C. Individual level
Explanation: The individual level examines characteristics and processes such as personality,
perception, attitudes, values, motivation, and individual decision making.
Question 3. Which discipline contributes substantially to organizational behavior by studying
individual attitudes, personality, perception, and motivation?
A. Psychology
B. Economics
C. Political science
D. Geography
Correct Answer: A. Psychology
Explanation: Psychology contributes knowledge about individual behavior and mental
processes, including personality, learning, motivation, perception, and attitudes.
Question 4. A manager notices that two employees interpret the same customer interaction
differently. Which organizational behavior concept most directly explains this difference?
A. Organizational structure
B. Perception
C. Formalization
D. Job design
Correct Answer: B. Perception
Explanation: Perception is the process through which individuals organize and interpret
sensory information. Different experiences, expectations, and characteristics can cause
people to interpret the same event differently.
Question 5. Which statement best distinguishes a group from a team?
, A. Groups always have formal leaders, whereas teams never do.
B. Teams generally emphasize coordinated efforts toward a shared objective.
C. Groups consist only of managers, whereas teams consist only of employees.
D. Teams cannot contain more than five members.
Correct Answer: B. Teams generally emphasize coordinated efforts toward a shared
objective.
Explanation: A team is a group whose members work interdependently toward a common
goal. Although all teams are groups, not every group functions as a team.
Question 6. Which organizational behavior competency specifically involves recommending
principles or techniques for guiding group development?
A. Individual behavior
B. Group development
C. Organizational culture
D. Performance evaluation
Correct Answer: B. Group development
Explanation: Group development focuses on understanding how groups form, evolve,
establish norms, manage conflict, and become effective.
Question 7. Which characteristic is most closely associated with organizational culture?
A. Shared values and assumptions that influence how members behave
B. The organization's quarterly sales report
C. The physical age of the organization's buildings
D. The number of employees on vacation
Correct Answer: A. Shared values and assumptions that influence how members behave
Explanation: Organizational culture consists of shared values, beliefs, assumptions, and
norms that influence how organizational members perceive situations and behave.
Question 8. A manager wants employees to understand which behaviors are rewarded and
discouraged in the organization. Which organizational mechanism is especially useful?
A. Organizational culture
B. Employee age
C. Office location
D. Market capitalization
Correct Answer: A. Organizational culture
Explanation: Culture communicates expectations about appropriate behavior. Stories, rituals,
symbols, reward systems, and leadership behavior can reinforce cultural expectations.
VERIFIED AND WELLDETAILED ANSWERS | DETAILED EXPLANATIONS AND RATIONALES |
COMPLETE EXAM PREPARATION STUDY GUIDE | PRACTICE QUESTIONS | LATEST EXAM
UPDATE
•
• CORE DOMAINS*
•
•
• Individual Behavior, Personality, Values, and Attitudes
• Perception, Attribution, and Individual Decision Making
• Motivation and Employee Performance
• Group Development, Teams, Conflict, and Negotiation
• Organizational Culture, Communication, and Organizational Effectiveness
• Leadership Theories, Styles, and Ethical Leadership
• Power, Politics, Influence, and Organizational Behavior
• Human Resource Policies, Performance Evaluation, and Performance Improvement
*
INTRODUCTION
*This comprehensive assessment is designed to strengthen understanding of the major
concepts and competencies addressed in WGU C715 Organizational Behavior. The material
evaluates knowledge of individual behavior, groups, teams, organizational culture,
leadership, power, conflict, motivation, and performance. The multiple-choice questions
progress from foundational concepts to applied and scenario-based decision making.
Effective preparation requires more than memorizing terminology; learners should
understand relationships among concepts and recognize how organizational behavior
principles apply to workplace situations. The questions therefore emphasize interpretation,
comparison, application, professional judgment, and identification of appropriate
organizational practices. The assessment reflects the six broad competencies identified in
the current course syllabus. *
SECTION ONE: QUESTIONS 1–100
Question 1. Which statement best describes organizational behavior?
A. The study of how organizations prepare financial statements
B. The systematic study of how individuals and groups behave within organizations
C. The process of designing organizational charts
D. The study of consumer purchasing behavior only
,Correct Answer: B. The systematic study of how individuals and groups behave within
organizations
Explanation: Organizational behavior examines how individuals, groups, and organizational
systems influence behavior at work. It uses behavioral knowledge to understand and
improve organizational effectiveness.
Question 2. Which level of analysis focuses primarily on an individual employee's behavior?
A. Organizational level
B. Group level
C. Individual level
D. Environmental level
Correct Answer: C. Individual level
Explanation: The individual level examines characteristics and processes such as personality,
perception, attitudes, values, motivation, and individual decision making.
Question 3. Which discipline contributes substantially to organizational behavior by studying
individual attitudes, personality, perception, and motivation?
A. Psychology
B. Economics
C. Political science
D. Geography
Correct Answer: A. Psychology
Explanation: Psychology contributes knowledge about individual behavior and mental
processes, including personality, learning, motivation, perception, and attitudes.
Question 4. A manager notices that two employees interpret the same customer interaction
differently. Which organizational behavior concept most directly explains this difference?
A. Organizational structure
B. Perception
C. Formalization
D. Job design
Correct Answer: B. Perception
Explanation: Perception is the process through which individuals organize and interpret
sensory information. Different experiences, expectations, and characteristics can cause
people to interpret the same event differently.
Question 5. Which statement best distinguishes a group from a team?
, A. Groups always have formal leaders, whereas teams never do.
B. Teams generally emphasize coordinated efforts toward a shared objective.
C. Groups consist only of managers, whereas teams consist only of employees.
D. Teams cannot contain more than five members.
Correct Answer: B. Teams generally emphasize coordinated efforts toward a shared
objective.
Explanation: A team is a group whose members work interdependently toward a common
goal. Although all teams are groups, not every group functions as a team.
Question 6. Which organizational behavior competency specifically involves recommending
principles or techniques for guiding group development?
A. Individual behavior
B. Group development
C. Organizational culture
D. Performance evaluation
Correct Answer: B. Group development
Explanation: Group development focuses on understanding how groups form, evolve,
establish norms, manage conflict, and become effective.
Question 7. Which characteristic is most closely associated with organizational culture?
A. Shared values and assumptions that influence how members behave
B. The organization's quarterly sales report
C. The physical age of the organization's buildings
D. The number of employees on vacation
Correct Answer: A. Shared values and assumptions that influence how members behave
Explanation: Organizational culture consists of shared values, beliefs, assumptions, and
norms that influence how organizational members perceive situations and behave.
Question 8. A manager wants employees to understand which behaviors are rewarded and
discouraged in the organization. Which organizational mechanism is especially useful?
A. Organizational culture
B. Employee age
C. Office location
D. Market capitalization
Correct Answer: A. Organizational culture
Explanation: Culture communicates expectations about appropriate behavior. Stories, rituals,
symbols, reward systems, and leadership behavior can reinforce cultural expectations.
