ACHE FACHE BOG Test Bank | Comprehensive Questions &
Answers Guide A+ Exam 2027 Prep
Question 1.
Which of the following most accurately describes quality measures in the Healthcare
Effectiveness Data and Information Set (HEDIS)?
a) Often adapted for use by acute care hospitals and skilled nursing facilities
b) Evaluates care effectiveness, access to care, enrollee satisfaction, and utilization
c) Developed primarily to evaluate whether the needs of patients and their families are
being met
d) Strongly influenced by the financial performance of providers being evaluated
Correct Answer: b) Evaluates care effectiveness, access to care, enrollee
satisfaction, and utilization
Question 2.
How does the governing body best ensure the quality of patient care?
a) Oversee medical staff privileging and credentialing activities
b) Regularly review quality measurement and improvement reports
c) Hold the facility CEO accountable for performance results
d) Add the president of the medical staff as a voting member of the board
Correct Answer: b) Regularly review quality measurement and improvement
reports
Question 3.
he principles of quality improvement require that healthcare executives change their
management philosophy from
a) finding fault with employees to finding opportunities in processes
b) focusing on involving employees in process development to creating standard work
and providing detailed instructions to staff
c) focusing on transformational leadership to autocratic leadership
d) finding fault in processes to holding individual employees accountable
Correct Answer: a) finding fault with employees to finding opportunities in
processes
Question 4.
Which of the following best describes the underlying assumption for the concept of
continuous quality improvement?
a) Achievement should be rewarded
b) Top management directs the process
c) There are no upper limits to excellence d) Performance measurement is ongoing
Correct Answer: c) There are no upper limits to excellence
, Question 5.
Which of the following performance improvement models focuses on elimination of
waste a process?
a) Plan-Do-Check-Act
b) Six Sigma
c) Lean
d) Statistical Process Control
Correct Answer: c) Lean
Question 6.
Which of the following performance improvement models focuses on reduction of
variation?
a) Plan-Do-Check-Act
b) Six Sigma
c) Lean
d) Rapid Cycle Improvement
Correct Answer: b) Six Sigma
Question 7.
Which of the following quality management tools includes a set of measures that
provides leaders with a concise but comprehensive view of performance in the
organization as a whole?
a) Accountability scorecard
b) Operational scorecard
c) Balanced scorecard
d) Productivity scorecard
Correct Answer: c) Balanced scorecard
• Which of the following groups is responsible for allocating necessary
resources for supporting quality and performance improvement activities
throughout the healthcare organization?
a) Quality council
b) Department managers
c) Organized medical staff
d) Senior leadership -✓✓d) Senior leadership
Question 8.
Which of the following individuals should complete patient incident reports?
a) Anyone who interacts with patients
b) Patient care department supervisors
c) Risk management staff
d) Patient security services staff
Correct Answer: a) Anyone who interacts with patients
Answers Guide A+ Exam 2027 Prep
Question 1.
Which of the following most accurately describes quality measures in the Healthcare
Effectiveness Data and Information Set (HEDIS)?
a) Often adapted for use by acute care hospitals and skilled nursing facilities
b) Evaluates care effectiveness, access to care, enrollee satisfaction, and utilization
c) Developed primarily to evaluate whether the needs of patients and their families are
being met
d) Strongly influenced by the financial performance of providers being evaluated
Correct Answer: b) Evaluates care effectiveness, access to care, enrollee
satisfaction, and utilization
Question 2.
How does the governing body best ensure the quality of patient care?
a) Oversee medical staff privileging and credentialing activities
b) Regularly review quality measurement and improvement reports
c) Hold the facility CEO accountable for performance results
d) Add the president of the medical staff as a voting member of the board
Correct Answer: b) Regularly review quality measurement and improvement
reports
Question 3.
he principles of quality improvement require that healthcare executives change their
management philosophy from
a) finding fault with employees to finding opportunities in processes
b) focusing on involving employees in process development to creating standard work
and providing detailed instructions to staff
c) focusing on transformational leadership to autocratic leadership
d) finding fault in processes to holding individual employees accountable
Correct Answer: a) finding fault with employees to finding opportunities in
processes
Question 4.
Which of the following best describes the underlying assumption for the concept of
continuous quality improvement?
a) Achievement should be rewarded
b) Top management directs the process
c) There are no upper limits to excellence d) Performance measurement is ongoing
Correct Answer: c) There are no upper limits to excellence
, Question 5.
Which of the following performance improvement models focuses on elimination of
waste a process?
a) Plan-Do-Check-Act
b) Six Sigma
c) Lean
d) Statistical Process Control
Correct Answer: c) Lean
Question 6.
Which of the following performance improvement models focuses on reduction of
variation?
a) Plan-Do-Check-Act
b) Six Sigma
c) Lean
d) Rapid Cycle Improvement
Correct Answer: b) Six Sigma
Question 7.
Which of the following quality management tools includes a set of measures that
provides leaders with a concise but comprehensive view of performance in the
organization as a whole?
a) Accountability scorecard
b) Operational scorecard
c) Balanced scorecard
d) Productivity scorecard
Correct Answer: c) Balanced scorecard
• Which of the following groups is responsible for allocating necessary
resources for supporting quality and performance improvement activities
throughout the healthcare organization?
a) Quality council
b) Department managers
c) Organized medical staff
d) Senior leadership -✓✓d) Senior leadership
Question 8.
Which of the following individuals should complete patient incident reports?
a) Anyone who interacts with patients
b) Patient care department supervisors
c) Risk management staff
d) Patient security services staff
Correct Answer: a) Anyone who interacts with patients
