UPDATE 2026
Know the definition, examples and progressive order of data, information and
knowledge. - Answers data, information and knowledge.
Data - Answers words, numbers
information - Answers sentences, equations
knowledge - Answers chapters, theories
IT infrastructure - Answers hardware, software, networks, databases
IT equation - Answers IT personnel + IT Platform = IT services
functional area information systems - Answers ISs that support a particular functional
area within the organization
Transaction Processing System (TPS) - Answers supports the monitoring, collection,
storage, and processing of data from the organization's basic business transactions,
each of which generates data
Customer Relationship Management (CRM) - Answers a company-wide business
strategy designed to optimize profitability, revenue, and customer satisfaction by
focusing on highly defined and precise customer groups
e-commerce - Answers the buying and selling of goods over the internet
Enterprise Resource Planning (ERP) - Answers Business management software,
usually a suite of integrated applications, that a company can use to collect, store,
manage and interpret data from many business activities.
, inter-organizational systems - Answers information systems that connect two or more
organizations
supply chain mgmt - Answers manage sequence of suppliers and purchasers,
obtaining raw materials-- distributing finished goods
how does IT affect organizations - Answers -Reduces number of middle managers
-Changes the manager's job
-Eliminate jobs but also creates new ones
-Employees at work (health and safety)
-Provides opportunities for people with disabilities
functional area info systems - Answers accounting, finance, production ops mgmt,
marketing, HR
business pressures - Answers technology, market/economic, societal
technology business pressures - Answers info overload, tech innovations
market/economic business pressures - Answers global economy, strong competition,
real time operations, changing workforce, powerful customers
societal business pressures - Answers terrorist attacks, ethical issues, compliance
with our gov regulations, social responsibility
information overload - Answers A condition in which information inflow exceeds an
individual's processing capacity
Porter's Competitive Forces Model - Answers traditional competitors, new market
entrants, substitute products and services, customers, suppliers
Strategies for Competitive Advantage - Answers Cost leadership, differentiation,
innovation, operational effectiveness, customer orientation