NURS 1522 CORE REVIEW ANSWERS AND
QUESTIONS SET A+
✔✔Therapeutic Communication - ✔✔a type of communication that health care providers
consciously use when talking with residents in order to influence residents or help
residents to a better understanding
✔✔2 common types of complaints - ✔✔-nursing communicating inappropriately with pts
and family member
-nurses communicating inappropriately with colleagues
✔✔Levels of Communication - ✔✔-Intrapersonal
-Interpersonal
-Small group communtication
✔✔Intrapersonal - ✔✔communication with oneself
✔✔Interpersonal - ✔✔entire process and practive
✔✔Types of communication - ✔✔verbal and nonverbal
✔✔Verbal Communication - ✔✔-expressed in words
-eye contact
✔✔Non-Verbal Communication - ✔✔-body language
-facial expressions
-signs and symbols
✔✔Touch and Personal Space - ✔✔-non-verbal
-touch can convey many things
-maintain personal space
✔✔Factors influencing communication - ✔✔-Developmental level
-Gender
, -Sociocultural differences
-Roles and responsibilities
-Space and territoriality
-Physical, mental, and emotional state
-Values
-Environment
✔✔Communication - ✔✔-Introduce yourself
-Use clients preferred name
-Make eye contact only if appropriate
-Be aware of body language
-Ask open ended questions to encourage client
✔✔Communication strategies to strengthen nurse/client relationship - ✔✔-listen& show
interest
-identify clients needs&goals
-provide sufficient info to clients to make choices and have realistic expectations
✔✔Communication with team members,physicians, supervisors... - ✔✔SBAR
✔✔What does SBAR stand for? - ✔✔S: Situation
B: Background
A: Assessment
R: Recommendation
✔✔What is SBAR used for? - ✔✔-It is used for communication between healthcare
providers.
-It contains a situation, a brief Hx, assessment, and recommendations
✔✔Components of Communication - ✔✔-sender
-message
-receiver
✔✔Sender - ✔✔the originator of the message in the communication process
✔✔Receiver - ✔✔the person who receives the message
✔✔Written Message - ✔✔-makes sure it does not sound scripted
-use language that is well understood
✔✔Receiving Messages - ✔✔-when possible, sit
-be alert, but relaxed
-eye contact
-attentiveness
-neutral
QUESTIONS SET A+
✔✔Therapeutic Communication - ✔✔a type of communication that health care providers
consciously use when talking with residents in order to influence residents or help
residents to a better understanding
✔✔2 common types of complaints - ✔✔-nursing communicating inappropriately with pts
and family member
-nurses communicating inappropriately with colleagues
✔✔Levels of Communication - ✔✔-Intrapersonal
-Interpersonal
-Small group communtication
✔✔Intrapersonal - ✔✔communication with oneself
✔✔Interpersonal - ✔✔entire process and practive
✔✔Types of communication - ✔✔verbal and nonverbal
✔✔Verbal Communication - ✔✔-expressed in words
-eye contact
✔✔Non-Verbal Communication - ✔✔-body language
-facial expressions
-signs and symbols
✔✔Touch and Personal Space - ✔✔-non-verbal
-touch can convey many things
-maintain personal space
✔✔Factors influencing communication - ✔✔-Developmental level
-Gender
, -Sociocultural differences
-Roles and responsibilities
-Space and territoriality
-Physical, mental, and emotional state
-Values
-Environment
✔✔Communication - ✔✔-Introduce yourself
-Use clients preferred name
-Make eye contact only if appropriate
-Be aware of body language
-Ask open ended questions to encourage client
✔✔Communication strategies to strengthen nurse/client relationship - ✔✔-listen& show
interest
-identify clients needs&goals
-provide sufficient info to clients to make choices and have realistic expectations
✔✔Communication with team members,physicians, supervisors... - ✔✔SBAR
✔✔What does SBAR stand for? - ✔✔S: Situation
B: Background
A: Assessment
R: Recommendation
✔✔What is SBAR used for? - ✔✔-It is used for communication between healthcare
providers.
-It contains a situation, a brief Hx, assessment, and recommendations
✔✔Components of Communication - ✔✔-sender
-message
-receiver
✔✔Sender - ✔✔the originator of the message in the communication process
✔✔Receiver - ✔✔the person who receives the message
✔✔Written Message - ✔✔-makes sure it does not sound scripted
-use language that is well understood
✔✔Receiving Messages - ✔✔-when possible, sit
-be alert, but relaxed
-eye contact
-attentiveness
-neutral
