PHCLE STUDY EXAMS GUIDE ANSWERS AND
QUESTIONS SET A+
diversity - ✔✔the presence of differences within a given setting
✔✔equity - ✔✔the act of ensuring that processes and programs are impartial, fair and
provide equal possible outcomes for every individual
✔✔ethical leadership - ✔✔commitment to responsible decision making and modeling
high levels of professional conduct
✔✔growth mindset - ✔✔the belief that an individuals intelligence or talents can be
developed
✔✔inclusion - ✔✔the practice of ensuring that people fell a sense of belonging in the
workplace
✔✔learning mindset - ✔✔attitudes and actions that promote a culture of continuous
learning
✔✔centralized authority - ✔✔a decision making model and leadership structure where
decisions are made by leaders at the top of an organization or at the central/ main
office, rather than disbursed across the organization and/or other sites.
✔✔decentralized authority - ✔✔a decision making model and leadership structure
where decisions are made by leaders across the organization rather than by
leaders/sites at the top
✔✔divisional structure - ✔✔an organizational structure in which employees are
assigned to a division that contains all organization functions
✔✔flat structure - ✔✔an organizational structure in which each employee has a high
level of autonomy to make decisions on behalf of the organization and all employees
work together in a collaborative environment
,✔✔functional structure - ✔✔an organizational structure in which employees are
assigned to a dept or function
✔✔goal - ✔✔a desired outcome
✔✔matrix structure - ✔✔an organizational structure in which employees are assigned to
both a functional area as well as a division or team
✔✔mission - ✔✔statement that describes how an organization will fulfill its vision
✔✔organizational strategy - ✔✔actions and tactics that are organized to ensure an
organization fulfills its vision, mission, values and goals
✔✔organizational structure - ✔✔the reporting structure developed to ensure an
organization can meet its goals
✔✔PESTLE analysis - ✔✔an analysis tool or protocol for analyzing Political,
Environmental, Sociocultural, Technical, Legal, and Environmental factors
✔✔Strategic HR - ✔✔human capital functions that concern the overall strategic
direction of the organization
✔✔strategic planning - ✔✔a process by which organizations identify their goals, the
actions needed to achieve these goals and how success will be measured
✔✔strategy - ✔✔a plan or method that enables an organization to achieve its long term
goals
✔✔SWOT analysis - ✔✔an analysis tool or protocol for analyzing Strengths,
Weaknesses, Opportunities, and Threats for a process, project or initiative
✔✔transactional HR - ✔✔day to day functions or operations needed to support the
organizations general function
✔✔values - ✔✔behaviors, beliefs, actions, knowledge, skills, or abilities the organization
values above all others
✔✔vision - ✔✔a statement regarding what the organization wishes to achieve or
become
✔✔adverse impact - ✔✔a significantly different rate of selection in hiring, promotion, or
other employment decisions that negatively and disproportionately impacts members of
a specific race, gender or ethnic group
, ✔✔adverse impact analysis - ✔✔also known as the 4/5ths or 80 percent rule, this
analysis is used to assess disparate impact in employment practices
✔✔break even analysis - ✔✔find the number of units needed for zero loss or profit
(fixed costs/ (price per unit - variable cost per unit)
✔✔bullying - ✔✔repeated, aggressive behaviors that intentionally cause harm to
another person
✔✔collective bargaining - ✔✔the negotiation of contracts between a representatives of
workers and employers
✔✔CBA - ✔✔a labor contract between a unionized group of employees and their
employer
✔✔compliance risk - ✔✔an organizations potential exposure to material, financial, and
other losses due to violations of law, policies, and organizational processes
✔✔cost benefit analysis - ✔✔allows and organization to decide if the benefits a program
or project brings outweighs the expense or costs
✔✔data goverance - ✔✔the process of setting and implementing internal standards
around the use, flow, accessibility and management of data
✔✔disparate treatment - ✔✔an employment decision, practice or policy that
intentionally disadvantages members of protected class
✔✔employment law - ✔✔federal employment laws, case law, rules, guidelines, and
enforcement agencies as well as their implications for practice in human capital
management
✔✔equal employment opportunity comission - ✔✔body that oversees the federal laws
that protect employees and job applicants against discrimination
✔✔feasibility analysis - ✔✔the following are four primary techniques for conducting
feasibility analyses 1) total cost calculation 2) cost benefit analysis 3) return on
investment and 4) break even analysis
✔✔harassment - ✔✔harmful unwanted or bullying behavior that is based on protected
class status such as race or gender
✔✔interest based bargaining - ✔✔negotiation strategy in which parties collaborate to
develop mutually beneficial agreements
QUESTIONS SET A+
diversity - ✔✔the presence of differences within a given setting
✔✔equity - ✔✔the act of ensuring that processes and programs are impartial, fair and
provide equal possible outcomes for every individual
✔✔ethical leadership - ✔✔commitment to responsible decision making and modeling
high levels of professional conduct
✔✔growth mindset - ✔✔the belief that an individuals intelligence or talents can be
developed
✔✔inclusion - ✔✔the practice of ensuring that people fell a sense of belonging in the
workplace
✔✔learning mindset - ✔✔attitudes and actions that promote a culture of continuous
learning
✔✔centralized authority - ✔✔a decision making model and leadership structure where
decisions are made by leaders at the top of an organization or at the central/ main
office, rather than disbursed across the organization and/or other sites.
✔✔decentralized authority - ✔✔a decision making model and leadership structure
where decisions are made by leaders across the organization rather than by
leaders/sites at the top
✔✔divisional structure - ✔✔an organizational structure in which employees are
assigned to a division that contains all organization functions
✔✔flat structure - ✔✔an organizational structure in which each employee has a high
level of autonomy to make decisions on behalf of the organization and all employees
work together in a collaborative environment
,✔✔functional structure - ✔✔an organizational structure in which employees are
assigned to a dept or function
✔✔goal - ✔✔a desired outcome
✔✔matrix structure - ✔✔an organizational structure in which employees are assigned to
both a functional area as well as a division or team
✔✔mission - ✔✔statement that describes how an organization will fulfill its vision
✔✔organizational strategy - ✔✔actions and tactics that are organized to ensure an
organization fulfills its vision, mission, values and goals
✔✔organizational structure - ✔✔the reporting structure developed to ensure an
organization can meet its goals
✔✔PESTLE analysis - ✔✔an analysis tool or protocol for analyzing Political,
Environmental, Sociocultural, Technical, Legal, and Environmental factors
✔✔Strategic HR - ✔✔human capital functions that concern the overall strategic
direction of the organization
✔✔strategic planning - ✔✔a process by which organizations identify their goals, the
actions needed to achieve these goals and how success will be measured
✔✔strategy - ✔✔a plan or method that enables an organization to achieve its long term
goals
✔✔SWOT analysis - ✔✔an analysis tool or protocol for analyzing Strengths,
Weaknesses, Opportunities, and Threats for a process, project or initiative
✔✔transactional HR - ✔✔day to day functions or operations needed to support the
organizations general function
✔✔values - ✔✔behaviors, beliefs, actions, knowledge, skills, or abilities the organization
values above all others
✔✔vision - ✔✔a statement regarding what the organization wishes to achieve or
become
✔✔adverse impact - ✔✔a significantly different rate of selection in hiring, promotion, or
other employment decisions that negatively and disproportionately impacts members of
a specific race, gender or ethnic group
, ✔✔adverse impact analysis - ✔✔also known as the 4/5ths or 80 percent rule, this
analysis is used to assess disparate impact in employment practices
✔✔break even analysis - ✔✔find the number of units needed for zero loss or profit
(fixed costs/ (price per unit - variable cost per unit)
✔✔bullying - ✔✔repeated, aggressive behaviors that intentionally cause harm to
another person
✔✔collective bargaining - ✔✔the negotiation of contracts between a representatives of
workers and employers
✔✔CBA - ✔✔a labor contract between a unionized group of employees and their
employer
✔✔compliance risk - ✔✔an organizations potential exposure to material, financial, and
other losses due to violations of law, policies, and organizational processes
✔✔cost benefit analysis - ✔✔allows and organization to decide if the benefits a program
or project brings outweighs the expense or costs
✔✔data goverance - ✔✔the process of setting and implementing internal standards
around the use, flow, accessibility and management of data
✔✔disparate treatment - ✔✔an employment decision, practice or policy that
intentionally disadvantages members of protected class
✔✔employment law - ✔✔federal employment laws, case law, rules, guidelines, and
enforcement agencies as well as their implications for practice in human capital
management
✔✔equal employment opportunity comission - ✔✔body that oversees the federal laws
that protect employees and job applicants against discrimination
✔✔feasibility analysis - ✔✔the following are four primary techniques for conducting
feasibility analyses 1) total cost calculation 2) cost benefit analysis 3) return on
investment and 4) break even analysis
✔✔harassment - ✔✔harmful unwanted or bullying behavior that is based on protected
class status such as race or gender
✔✔interest based bargaining - ✔✔negotiation strategy in which parties collaborate to
develop mutually beneficial agreements
