AHLEI HOSPITALITY MANAGER
COMPREHENSIVE EXAM QUESTIONS AND
CORRECT ANSWERS STUDY GUIDE
●● housekeeping labor expense may be higher for suite hotels than for
other properties in the mid-range service category
Answer: which of the following is true?
●● organizational chart
Answer: which of the following is most likely to change of the general
manager restructures the management team and changes reporting
relationships among departments?
●● food and beverage department
Answer: which of the following hotel departments is front-of-the-house
●● accounting division
Answer: the hotel division is responsible for accumulating operating
data and compiling financial statements is the:
●● an occupancy report
,Answer: each night, the front office department produces a report that
lists rooms occupied that night and indicates guests who are expected to
check out of the following day. This document is called:
●● scheduled maintenance
Answer: what type of maintenance is initiated based on work order?
●● communicate needed repairs to the maintenance department
Answer: a work order system is used to:
●● sustainability
Answer: what term describes a way of doing business that says a
company shouldn't take more than it gives back and should not sacrifice
tomorrow for today's needs
●● energy star
Answer: who rates energy efficient in hotels?
●● kitchen and laundry
Answer: which areas of the property use more energy per square foot
than the rest of the property?
●● the temperature setting on thermostats
, Answer: what is a common challenge for U.S housekeeping departments
with non-English speaking workers when it comes to enforcing energy-
saving policies?
●● water conservation
Answer: what is one of the most cost-effective programs a hotel can
implement?
●● computerized energy management system
Answer: what can help hotel managers collect and analyze data collected
from major energy-consuming appliances?
●● installing shampoo and soap dispensers in rooms
Answer: which of the following is a way that housekeeping department
can help reduce waste?
●● conduct a waste audit
Answer: what will an executive housekeeper need to do when setting up
a guestroom recycling program?
●● using environmentally preferred High Efficiency Particle Air
(HEPA) filters
Answer: which of the following is considered a clean air practice?
COMPREHENSIVE EXAM QUESTIONS AND
CORRECT ANSWERS STUDY GUIDE
●● housekeeping labor expense may be higher for suite hotels than for
other properties in the mid-range service category
Answer: which of the following is true?
●● organizational chart
Answer: which of the following is most likely to change of the general
manager restructures the management team and changes reporting
relationships among departments?
●● food and beverage department
Answer: which of the following hotel departments is front-of-the-house
●● accounting division
Answer: the hotel division is responsible for accumulating operating
data and compiling financial statements is the:
●● an occupancy report
,Answer: each night, the front office department produces a report that
lists rooms occupied that night and indicates guests who are expected to
check out of the following day. This document is called:
●● scheduled maintenance
Answer: what type of maintenance is initiated based on work order?
●● communicate needed repairs to the maintenance department
Answer: a work order system is used to:
●● sustainability
Answer: what term describes a way of doing business that says a
company shouldn't take more than it gives back and should not sacrifice
tomorrow for today's needs
●● energy star
Answer: who rates energy efficient in hotels?
●● kitchen and laundry
Answer: which areas of the property use more energy per square foot
than the rest of the property?
●● the temperature setting on thermostats
, Answer: what is a common challenge for U.S housekeeping departments
with non-English speaking workers when it comes to enforcing energy-
saving policies?
●● water conservation
Answer: what is one of the most cost-effective programs a hotel can
implement?
●● computerized energy management system
Answer: what can help hotel managers collect and analyze data collected
from major energy-consuming appliances?
●● installing shampoo and soap dispensers in rooms
Answer: which of the following is a way that housekeeping department
can help reduce waste?
●● conduct a waste audit
Answer: what will an executive housekeeper need to do when setting up
a guestroom recycling program?
●● using environmentally preferred High Efficiency Particle Air
(HEPA) filters
Answer: which of the following is considered a clean air practice?
