ADP PAYROLL SPECIALIST EXAMS PAPER ANSWERS
AND QUESTIONS SET A+
✔✔Why can an accountant be a competitor to ADP? - ✔✔Some small businesses rely
on their accountant to handle payroll or payroll-related tasks.
✔✔How do you compete against an accountant? - ✔✔Don't attack the accountant.
Discover whether the business could benefit from more automation, HR support,
compliance resources, time savings or a broader workforce solution.
✔✔What is ADP's "land and expand" opportunity? - ✔✔Starting with one solution, such
as payroll, and adding additional services as the customer's needs grow.
✔✔Why is land and expand important? - ✔✔A small business may start with payroll and
later need HR, time, benefits, retirement, workers' compensation or other solutions.
✔✔What is discovery in sales? - ✔✔The process of asking questions to understand the
customer's business, problems, goals and current processes.
✔✔What is a pain point? - ✔✔A business problem, frustration, inefficiency, risk or
unmet need that creates value for solving.
✔✔What are good ADP discovery questions? - ✔✔How are you currently handling
payroll? What takes the most time? What happens when there is a payroll mistake?
How are you handling HR? How do you track employee time? How are you managing
benefits? What are your biggest challenges as you grow?
✔✔ What does ADP stand for? - ✔✔Automatic Data Processing. A leading provider of
payroll, human capital management (HCM), benefits, retirement, workforce
management, compliance and related business services.
✔✔When was ADP founded? - ✔✔1949
✔✔How many years of workforce expertise does ADP have? - ✔✔77 years as of 2026.
, ✔✔How many clients does ADP serve? - ✔✔More than 1.1 million clients globally.
✔✔How many countries and territories does ADP serve? - ✔✔More than 140 countries
and territories.
✔✔What percentage of U.S. workers does ADP pay? - ✔✔Approximately 1 in 6 U.S.
workers.
✔✔What is HCM? - ✔✔Human Capital Management. The technology and services
businesses use to manage employees throughout the employee lifecycle, including
payroll, HR, benefits, time, talent and compliance.
✔✔What is RUN Powered by ADP? - ✔✔ADP's small-business payroll and HR solution
designed primarily for businesses with 1-49 employees.
✔✔Who is RUN Powered by ADP designed for? - ✔✔Small businesses, particularly
companies with 1-49 employees.
✔✔What can RUN Powered by ADP help a business with? - ✔✔Payroll, payroll taxes,
HR, hiring, time and attendance, benefits, retirement, workers' compensation and
integrations.
✔✔What is ADP's broader value proposition? - ✔✔Helping businesses manage their
workforce, not simply processing payroll.
✔✔What are ADP's two major business segments? - ✔✔Employer Services and
Professional Employer Organization (PEO) Services.
✔✔What is ADP Employer Services? - ✔✔ADP's business serving employers through
payroll, HR, benefits, talent, workforce management, compliance, retirement and
insurance solutions.
✔✔What is ADP TotalSource? - ✔✔ADP's Professional Employer Organization (PEO)
solution.
✔✔What is a PEO? - ✔✔A Professional Employer Organization that provides
outsourced HR services and enters into a co-employment relationship with the client.
✔✔What is payroll? - ✔✔The process of calculating employee pay, withholding taxes
and deductions, paying employees and handling payroll tax responsibilities.
✔✔What is gross pay? - ✔✔An employee's total earnings before taxes and other
deductions are taken out.
AND QUESTIONS SET A+
✔✔Why can an accountant be a competitor to ADP? - ✔✔Some small businesses rely
on their accountant to handle payroll or payroll-related tasks.
✔✔How do you compete against an accountant? - ✔✔Don't attack the accountant.
Discover whether the business could benefit from more automation, HR support,
compliance resources, time savings or a broader workforce solution.
✔✔What is ADP's "land and expand" opportunity? - ✔✔Starting with one solution, such
as payroll, and adding additional services as the customer's needs grow.
✔✔Why is land and expand important? - ✔✔A small business may start with payroll and
later need HR, time, benefits, retirement, workers' compensation or other solutions.
✔✔What is discovery in sales? - ✔✔The process of asking questions to understand the
customer's business, problems, goals and current processes.
✔✔What is a pain point? - ✔✔A business problem, frustration, inefficiency, risk or
unmet need that creates value for solving.
✔✔What are good ADP discovery questions? - ✔✔How are you currently handling
payroll? What takes the most time? What happens when there is a payroll mistake?
How are you handling HR? How do you track employee time? How are you managing
benefits? What are your biggest challenges as you grow?
✔✔ What does ADP stand for? - ✔✔Automatic Data Processing. A leading provider of
payroll, human capital management (HCM), benefits, retirement, workforce
management, compliance and related business services.
✔✔When was ADP founded? - ✔✔1949
✔✔How many years of workforce expertise does ADP have? - ✔✔77 years as of 2026.
, ✔✔How many clients does ADP serve? - ✔✔More than 1.1 million clients globally.
✔✔How many countries and territories does ADP serve? - ✔✔More than 140 countries
and territories.
✔✔What percentage of U.S. workers does ADP pay? - ✔✔Approximately 1 in 6 U.S.
workers.
✔✔What is HCM? - ✔✔Human Capital Management. The technology and services
businesses use to manage employees throughout the employee lifecycle, including
payroll, HR, benefits, time, talent and compliance.
✔✔What is RUN Powered by ADP? - ✔✔ADP's small-business payroll and HR solution
designed primarily for businesses with 1-49 employees.
✔✔Who is RUN Powered by ADP designed for? - ✔✔Small businesses, particularly
companies with 1-49 employees.
✔✔What can RUN Powered by ADP help a business with? - ✔✔Payroll, payroll taxes,
HR, hiring, time and attendance, benefits, retirement, workers' compensation and
integrations.
✔✔What is ADP's broader value proposition? - ✔✔Helping businesses manage their
workforce, not simply processing payroll.
✔✔What are ADP's two major business segments? - ✔✔Employer Services and
Professional Employer Organization (PEO) Services.
✔✔What is ADP Employer Services? - ✔✔ADP's business serving employers through
payroll, HR, benefits, talent, workforce management, compliance, retirement and
insurance solutions.
✔✔What is ADP TotalSource? - ✔✔ADP's Professional Employer Organization (PEO)
solution.
✔✔What is a PEO? - ✔✔A Professional Employer Organization that provides
outsourced HR services and enters into a co-employment relationship with the client.
✔✔What is payroll? - ✔✔The process of calculating employee pay, withholding taxes
and deductions, paying employees and handling payroll tax responsibilities.
✔✔What is gross pay? - ✔✔An employee's total earnings before taxes and other
deductions are taken out.
