@ StudentsSupports @
Human Resource Management Functions, Applications, and Skill Development 4th Edition By John
Hendon, Robert Lussier | Test Bank | Chapters 1 to 16 | MCQ,S, True/False, Essay Questions With
Answers
Test Bank
StudentsSupports
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, @ StudentsSupports @
Lussier, Human Resource Management, 4e
Chapter 01 - Complete Test Bank
100 questions: 80 Multiple Choice, 10 True/False, 10 Essay
Multiple Choice Questions
1. ______ is a combination of job satisfaction, ability, and a willingness to perform for the organization at a
high level and over an extended period of time.
A. Empathy
B. Employee engagement
C. Sustainability
D. Productivity
Correct Answer: B. Employee engagement
2. ______ and the ability to analyze large data sets have disrupted every industry and the way every
organization does, or should do, business.
A. Productivity
B. Efficiency
Test Bank
C. Revenue
D. Technology
Correct Answer: D. Technology
3. In the past, an organization's human resource department would have been considered a(n) ______
center.
StudentsSupports
A. cost
B. revenue
C. productivity
D. upskilling
Correct Answer: A. cost
4. A ______ center is a division or department within the organization that brings in no revenue or profit for
the organization.
A. revenue
B. business
C. cost
D. productivity
Correct Answer: C. cost
5. ______ are divisions or departments in organizations that generate monetary returns for the
organizations.
A. Human resources
B. Cost centers
C. Productivity centers
D. Revenue centers
Correct Answer: D. Revenue centers
Lussier, Human Resource Management, 4e - Chapter 01 @ StudentsSupports @Page 1
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6. A(n) ______ center is a revenue center that enhances profitability of the organization by enhancing the
productivity of the people within the organization.
A. productivity
B. cost
C. employee engagement
D. human resources
Correct Answer: A. productivity
7. In the present view of the field, human resource managers run an organizational ______ center. Their
function, along with all other managers, is to improve organizational revenues and profits.
A. revenue
B. productivity
C. cost
D. business skill
Correct Answer: B. productivity
8. ______ is the amount of output that an organization gets per unit of input.
A. Empathy
B. Productivity
C. Sustainability
Test Bank
D. Revenue
Correct Answer: B. Productivity
9. Productivity is the result of ______, which managers are always working to improve.
A. sustainability and turnover
B. absenteeism and turnover
StudentsSupports
C. productivity and revenue
D. effectiveness and efficiency
Correct Answer: D. effectiveness and efficiency
10. Having an HR manager in the ______ of organizational leadership has the potential to increase a
company's profitability
A. staff management
B. line management
C. engineering department
D. C-suite
Correct Answer: D. C-suite
11. For organizations across the world, a lack of ______ for increasingly complex jobs is an ongoing
problem.
A. knowledge workers
B. technology
C. diversity
D. competition
Correct Answer: A. knowledge workers
Lussier, Human Resource Management, 4e - Chapter 01 @ StudentsSupports @Page 2
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12. Given the changing demographics of the workforce, managers of current organizations will need to be
more ______ aware.
A. culturally
B. technologically
C. effectively
D. efficiency
Correct Answer: A. culturally
13. Knowledge workers tend to ______
A. use their heads more than their hands
B. specialize in one particular skill
C. have attained trade skills
D. work with their hands to produce products
Correct Answer: A. use their heads more than their hands
14. One of the most critical issues that human resource managers face is the fact that ______ is outpacing
the ability to use it.
A. sustainability
B. efficiency
C. knowledge
Test Bank
D. technology
Correct Answer: D. technology
15. When discussing critical factors in human resource management, ______ are those that can only be
affected through indirect means.
A. independent variables
StudentsSupports
B. technical skills
C. dependent variables
D. interpersonal skills
Correct Answer: C. dependent variables
16. When discussing critical factors in human resource management, ______ are those that can only be
affected through direct means.
A. independent variables
B. dependent variables
C. conceptual skills
D. design skills
Correct Answer: A. independent variables
17. In surveys of managers across industries, the same four issues about managing people frequently come
up. The four issues are productivity, employee engagement, turnover, and ______.
A. absenteeism
B. diversity
C. independence
D. job satisfaction
Correct Answer: A. absenteeism
Lussier, Human Resource Management, 4e - Chapter 01 @ StudentsSupports @Page 3
Human Resource Management Functions, Applications, and Skill Development 4th Edition By John
Hendon, Robert Lussier | Test Bank | Chapters 1 to 16 | MCQ,S, True/False, Essay Questions With
Answers
Test Bank
StudentsSupports
@ StudentsSupports @
, @ StudentsSupports @
Lussier, Human Resource Management, 4e
Chapter 01 - Complete Test Bank
100 questions: 80 Multiple Choice, 10 True/False, 10 Essay
Multiple Choice Questions
1. ______ is a combination of job satisfaction, ability, and a willingness to perform for the organization at a
high level and over an extended period of time.
A. Empathy
B. Employee engagement
C. Sustainability
D. Productivity
Correct Answer: B. Employee engagement
2. ______ and the ability to analyze large data sets have disrupted every industry and the way every
organization does, or should do, business.
A. Productivity
B. Efficiency
Test Bank
C. Revenue
D. Technology
Correct Answer: D. Technology
3. In the past, an organization's human resource department would have been considered a(n) ______
center.
StudentsSupports
A. cost
B. revenue
C. productivity
D. upskilling
Correct Answer: A. cost
4. A ______ center is a division or department within the organization that brings in no revenue or profit for
the organization.
A. revenue
B. business
C. cost
D. productivity
Correct Answer: C. cost
5. ______ are divisions or departments in organizations that generate monetary returns for the
organizations.
A. Human resources
B. Cost centers
C. Productivity centers
D. Revenue centers
Correct Answer: D. Revenue centers
Lussier, Human Resource Management, 4e - Chapter 01 @ StudentsSupports @Page 1
, @ StudentsSupports @
6. A(n) ______ center is a revenue center that enhances profitability of the organization by enhancing the
productivity of the people within the organization.
A. productivity
B. cost
C. employee engagement
D. human resources
Correct Answer: A. productivity
7. In the present view of the field, human resource managers run an organizational ______ center. Their
function, along with all other managers, is to improve organizational revenues and profits.
A. revenue
B. productivity
C. cost
D. business skill
Correct Answer: B. productivity
8. ______ is the amount of output that an organization gets per unit of input.
A. Empathy
B. Productivity
C. Sustainability
Test Bank
D. Revenue
Correct Answer: B. Productivity
9. Productivity is the result of ______, which managers are always working to improve.
A. sustainability and turnover
B. absenteeism and turnover
StudentsSupports
C. productivity and revenue
D. effectiveness and efficiency
Correct Answer: D. effectiveness and efficiency
10. Having an HR manager in the ______ of organizational leadership has the potential to increase a
company's profitability
A. staff management
B. line management
C. engineering department
D. C-suite
Correct Answer: D. C-suite
11. For organizations across the world, a lack of ______ for increasingly complex jobs is an ongoing
problem.
A. knowledge workers
B. technology
C. diversity
D. competition
Correct Answer: A. knowledge workers
Lussier, Human Resource Management, 4e - Chapter 01 @ StudentsSupports @Page 2
, @ StudentsSupports @
12. Given the changing demographics of the workforce, managers of current organizations will need to be
more ______ aware.
A. culturally
B. technologically
C. effectively
D. efficiency
Correct Answer: A. culturally
13. Knowledge workers tend to ______
A. use their heads more than their hands
B. specialize in one particular skill
C. have attained trade skills
D. work with their hands to produce products
Correct Answer: A. use their heads more than their hands
14. One of the most critical issues that human resource managers face is the fact that ______ is outpacing
the ability to use it.
A. sustainability
B. efficiency
C. knowledge
Test Bank
D. technology
Correct Answer: D. technology
15. When discussing critical factors in human resource management, ______ are those that can only be
affected through indirect means.
A. independent variables
StudentsSupports
B. technical skills
C. dependent variables
D. interpersonal skills
Correct Answer: C. dependent variables
16. When discussing critical factors in human resource management, ______ are those that can only be
affected through direct means.
A. independent variables
B. dependent variables
C. conceptual skills
D. design skills
Correct Answer: A. independent variables
17. In surveys of managers across industries, the same four issues about managing people frequently come
up. The four issues are productivity, employee engagement, turnover, and ______.
A. absenteeism
B. diversity
C. independence
D. job satisfaction
Correct Answer: A. absenteeism
Lussier, Human Resource Management, 4e - Chapter 01 @ StudentsSupports @Page 3
