Exam : AB-410
Title : Building Intelligent
Applications
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Background
Contoso Ltd. is a global renewable energy provider that operates wind farms and solar installations. The
company is modernizing its maintenance and operations platform. The company plans to implement a
Microsoft Power Platform solution for the operations team. The implementation will include Microsoft
Dataverse, a model-driven app, and Power Automate cloud flows.
The company is building and testing a new model-driven app named Operations. The solution will
support operations managers, regional coordinators, and field technicians. The app must integrate with
an external cloud-based system that manages onboarding of field technicians.
Contoso Ltd. plans to improve data quality and enforce consistent business logic across the app and
automation processes.
Technical environment
Contoso Ltd. has an Identity and Access Management (IDAM) department that manages security. The
company has one Power Platform environment named Production, where all building and configuration
take place. Auditing is disabled.
The Production environment has the following security configurations:
✑ IDAM has a Microsoft Entra security group named Contoso Ltd. QA. This security group will assign all
members a Power Apps license.
✑ IDAM created a Quality Assurance security role that grants read and write access to all custom tables.
✑ IDAM also created a team named Testers in Dataverse, of a Microsoft Entra group team type. The
team is configured for the Contoso Ltd. QA security group. The Testers team is assigned the Quality
Assurance security role.
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Microsoft 365 environment
All Contoso Ltd. managers are included in a Microsoft 365 group named Managers. The group is NOT
enabled for email. The company shares a SharePoint list with a key customer: Alpine Ski House. Alpine
Ski House staff members can add new maintenance requests, which are then checked and marked as
reviewed by Contoso Ltd.
Current issue:
A new QA tester joins Contoso Ltd. The IDAM department adds the new tester to the Contoso Ltd. QA
security group. However, the new tester is not listed in the Testers team as a member.
Other applications:
A separate software-as a-service (SaaS) solution named TechCheck manages technician onboarding.
The TechCheck solution is set up as follows:
✑ TechCheck assigns a unique number named Ref to all technicians.
✑ Users cannot make changes to the TechCheck data model.
✑ Users cannot use the same TechCheck ref on more than one Technician row.
Automation requirements
Contoso plans to use Power Automate to develop a Maintenance Request Approval flow.
The flow must meet the following requirements:
Create a Maintenance Request row in Dataverse when either of the following occurs:
✑ An item is added to the SharePoint list by the customer with the Priority property set to High.
✑ Any item is checked and marked as reviewed by a Contoso Ltd. representative.
Seek maintenance request approvals from managers through both email and a Microsoft Teams
message after they have been reviewed:
✑ Requests require approval from all managers.
✑ If one manager rejects the request, approval must not be granted.
✑ The result of the approval request must be sent to the initial reviewer in an email.
✑ The subject line must set the response as either Approve or Reject.
Contoso Ltd. requires the following table logic:
✑ If a user tries to enter a price greater than the cost on a new Asset row, the row must display an inline
error message.
✑ If a user tries to save changes to a Technician row where the TechCheck ref column is empty, the
action must be prevented and a message explaining the action must be displayed.
✑ Any updates made to Technician profiles in TechCheck must be mirrored in Dataverse by using a
custom integration. The developers building the integration require an index for performant searches on
the Technician table.
Data model and app design