IOM: 6 AIMS OF QUALITY HEALTHCARE UPDATED
ACTUAL QUESTIONS AND CORRECT ANSWERS
Question:
1. Additional reports
Answer:
1.2003: Key Capabilities of an Electronic health Record
2. 2004: Keeping Patients Safe: Transforming the Work Environment of nurses
3. 2004: Quality Through Collaboration: Improving the Quality of Rural Health Care in America
4. 2005: Performance Measures: Accelerating Improvement
5. 2006: Preventing Medication Errors In process: Pathways to Quality health series
Question:
2. IOM Report
Answer:
1.2000 To Err is Human: called to attention three categories of quality defects:
a) Underuse: scientifically based practices not used as often as they should be
b) Overuse: especially of imaging procedures and prescription antibiotics
c) Misuse: when a proper procedure is not administered correctly
Question:
3. 2002 Crossing the Quality Chasm
Answer:
Identified 2 specific aims for quality that a health care system must fulfill to deliver quality care
Question:
4. 1. Safe
Answer:
1.Care should be as safe for patients in health care facilities as in their homes
2. Measured by: overall mortality rates or the percentage of patients receiving safe care
Question:
5. 2. Effective
Answer:
1.The science and evidence behind health care should be applied and serve as the standard in the delivery
of care
2. Measured by: How well evidence-based practices are followed, such as percentage of time diabetic
patients receive all recommended care at each visit
Question:
6. 3. Efficient
Answer:
1.Care and service should be cost-effective, and waste should be removed from the system
2. Measured by: analysis of costs of care by patient, provider, organization, and community
, Question:
7. 4. Timely
Answer:
1.Patients should experience no waits or delays in receiving care or service
2. Measured by: waits or delays in care or service
Question:
8. 5. Patient Centered
Answer:
1.The system of care should revolve around the patient, respect patient preferences, and put the patient in
control
2. Measured by: patient and family satisfaction
Question:
9. 6. Equitable
Answer:
1.Unequal treatment should be a fact of the past and disparities in care should be eradicated
2. Measured by: differences in quality measurements by race, gender, income and other population-based
demographic and socioeconomic factors
Question:
10. Quality
Answer:
The degree to which health services for individuals and populations increase the likelihood of desired
health outcomes and are consistent with current professional knowledge
Question:
11. Quality evaluated on
Answer:
1. Structure
2. Process
3. Outcomes
Question:
12. Structure
Answer:
1.Structure is the opportunity to receive healthcare where available
2. It is comprised of the organization's physical and staff characteristics
3. This includes facilities, personnel, services
Question:
13. Process
Answer:
1.Process is what is done to or with health care consumers.
2. It is comprised of both clinical and interpersonal care within the organization
3. This includes all elements of patient care
ACTUAL QUESTIONS AND CORRECT ANSWERS
Question:
1. Additional reports
Answer:
1.2003: Key Capabilities of an Electronic health Record
2. 2004: Keeping Patients Safe: Transforming the Work Environment of nurses
3. 2004: Quality Through Collaboration: Improving the Quality of Rural Health Care in America
4. 2005: Performance Measures: Accelerating Improvement
5. 2006: Preventing Medication Errors In process: Pathways to Quality health series
Question:
2. IOM Report
Answer:
1.2000 To Err is Human: called to attention three categories of quality defects:
a) Underuse: scientifically based practices not used as often as they should be
b) Overuse: especially of imaging procedures and prescription antibiotics
c) Misuse: when a proper procedure is not administered correctly
Question:
3. 2002 Crossing the Quality Chasm
Answer:
Identified 2 specific aims for quality that a health care system must fulfill to deliver quality care
Question:
4. 1. Safe
Answer:
1.Care should be as safe for patients in health care facilities as in their homes
2. Measured by: overall mortality rates or the percentage of patients receiving safe care
Question:
5. 2. Effective
Answer:
1.The science and evidence behind health care should be applied and serve as the standard in the delivery
of care
2. Measured by: How well evidence-based practices are followed, such as percentage of time diabetic
patients receive all recommended care at each visit
Question:
6. 3. Efficient
Answer:
1.Care and service should be cost-effective, and waste should be removed from the system
2. Measured by: analysis of costs of care by patient, provider, organization, and community
, Question:
7. 4. Timely
Answer:
1.Patients should experience no waits or delays in receiving care or service
2. Measured by: waits or delays in care or service
Question:
8. 5. Patient Centered
Answer:
1.The system of care should revolve around the patient, respect patient preferences, and put the patient in
control
2. Measured by: patient and family satisfaction
Question:
9. 6. Equitable
Answer:
1.Unequal treatment should be a fact of the past and disparities in care should be eradicated
2. Measured by: differences in quality measurements by race, gender, income and other population-based
demographic and socioeconomic factors
Question:
10. Quality
Answer:
The degree to which health services for individuals and populations increase the likelihood of desired
health outcomes and are consistent with current professional knowledge
Question:
11. Quality evaluated on
Answer:
1. Structure
2. Process
3. Outcomes
Question:
12. Structure
Answer:
1.Structure is the opportunity to receive healthcare where available
2. It is comprised of the organization's physical and staff characteristics
3. This includes facilities, personnel, services
Question:
13. Process
Answer:
1.Process is what is done to or with health care consumers.
2. It is comprised of both clinical and interpersonal care within the organization
3. This includes all elements of patient care
