C483 Section 4: Conflict and Change Questions
with Verified Correct Answers
What is Constructive Conflict?
Methods to keep people from group think, and make use of diverese viewpoints and
knowledge.
What is Cognitive Conflict?
Focuses on differences in perspectives or judgements about issues
What is Affective Conflict?
Emotional and directed at other people, can lead to anger, bitterness, goal displacement, lower
quality decisions.
What is Devil's Advocacy?
Group member identifies and states the problems with an idea being considered.
What is dialectic?
Putting two opposing views of a problem against each other in a structured debate.
Conflict Management Strategies
What is Avoidance?
People do nothing to satisy themselves or others, they ignore the problem by doing nothing at
all or address it by merely smoothing over or deemphasizing the issue.
What is Accomodation?
Cooperating on behald of the other party but not being assertive about one's own interests
What is Compromise?
Moderate attention to bothparties' concerns, being neither highly cooperative nor highly
assertive.
What is Competing?
with Verified Correct Answers
What is Constructive Conflict?
Methods to keep people from group think, and make use of diverese viewpoints and
knowledge.
What is Cognitive Conflict?
Focuses on differences in perspectives or judgements about issues
What is Affective Conflict?
Emotional and directed at other people, can lead to anger, bitterness, goal displacement, lower
quality decisions.
What is Devil's Advocacy?
Group member identifies and states the problems with an idea being considered.
What is dialectic?
Putting two opposing views of a problem against each other in a structured debate.
Conflict Management Strategies
What is Avoidance?
People do nothing to satisy themselves or others, they ignore the problem by doing nothing at
all or address it by merely smoothing over or deemphasizing the issue.
What is Accomodation?
Cooperating on behald of the other party but not being assertive about one's own interests
What is Compromise?
Moderate attention to bothparties' concerns, being neither highly cooperative nor highly
assertive.
What is Competing?
