Florida BRT Corrections Communications Test | Actual
Questions and Answers Latest Updated 2026/2027 (Graded A+)
• Question
interpersonal communication
Correct Answer: involves the exchange of ides, messages, or information between two
or more people through speaking, writing, or adopting a behavior to affect some kind of
action
• Question
elements of effective communication
Correct Answer: I. consider what you want to say and construct the message
in your head
II. convey the message via verbal, nonverbal, telecommunication, or written format to
the person or group to whom it is intended for
III. allow time for the person or group to receive or understand the message
IV. gauge whether you have received an appropriate response or change in behavior
from the person or group you addressed
• Question
nonverbal communication
Correct Answer: communication using body movements, gestures, methods of eye
contact, and posture (whether seated or standing)
• Question
barriers of effective communication
Correct Answer: I. use of profane, derogatory, or disrespectful language
II. stereotyping
III. use of derogatory hand gestures or body movements
IV. stress and fatigue on the part of either party
V. inability to communicate in the same language
VI. lack of cultural understanding
VII. failure to listen actively
VIII. use of jargon
IX. tone of voice
X. negative attitude
XI. environmental distractions such as background noise
• Question
younger inmates
Correct Answer: provide clear, consistent instructions and consequences
,• Question
older inmates
Correct Answer: may not be able to complete more than a one-step or two-step
directions
• Question
inmates of the opposite sex
Correct Answer: avoid the appearance of impropriety
• Question
command presence
Correct Answer: body language that projects confidence, poise, and a professional
demeanor
• Question
verbal command
Correct Answer: an authoritative statement used to direct, influence, or give orders to a
person or group
• Question
courtesy
Correct Answer: being respectful when interacting with others and treating them in a
dignified manner, regardless of status, race, gender, appearance, or behavior
• Question
active listening
Correct Answer: giving full attention to what is being said and taking time to understand
the message without interrupting
• Question
elements of active listening
Correct Answer: I. maintaining eye contact, facing the speaker, and leaning slightly
forward to confirm attentiveness through body language
II. keeping an open mind and avoiding bias to hear all the facts
III. identifying key words that should alert you, such as "kill," "suicide," "getting out,"
and "hang"
IV. identifying the intensity of speech in terms of voice volume, emotion, pitch, and tone
V. paraphrasing back to someone what they said to ensure you properly understood the
message
VI. asking questions for clarification or more information
, • Question
radio use
Correct Answer: I. calling for assistance
II. participating in general communication
III. identifying inmates and visitors
IV. notifying staff of an emergency situation
• Question
FCC
Correct Answer: Federal Communications Commission
• Question
prohibited acts pertaining to radio use
Correct Answer: I. transmitting nonessential or excessive signals, messages,
or communication
II. using profane, indecent, or obscene language
III. willfully damaging or permitting damage to radio apparatuses
IV. maliciously interfering with another unit's radio transmission
V. making unidentified radio transmissions
VI. transmitting before the air is clear
VII. transmitting a call signal, letter, or numeral not assigned to the agency or unit
VIII. adjusting, repairing, or altering a radio transmitter
IX. using radio communications systems for illegal or personal business
• Question
types of radio equipment in corrections
Correct Answer: I. handheld or portable radio, which the officer carries
II. radio base station, normally in the control room
III. the mobile radio affixed in vehicles used for transporting inmates
• Question
squelch
Correct Answer: a circuit that suppresses the output of a radio receiver if the signal
strength falls below a certain level
• Question
radio codes
Correct Answer: I. signals
II. phonetic-alpha codes
III. ten or numeric codes
IV. numeric-alpha codes
Questions and Answers Latest Updated 2026/2027 (Graded A+)
• Question
interpersonal communication
Correct Answer: involves the exchange of ides, messages, or information between two
or more people through speaking, writing, or adopting a behavior to affect some kind of
action
• Question
elements of effective communication
Correct Answer: I. consider what you want to say and construct the message
in your head
II. convey the message via verbal, nonverbal, telecommunication, or written format to
the person or group to whom it is intended for
III. allow time for the person or group to receive or understand the message
IV. gauge whether you have received an appropriate response or change in behavior
from the person or group you addressed
• Question
nonverbal communication
Correct Answer: communication using body movements, gestures, methods of eye
contact, and posture (whether seated or standing)
• Question
barriers of effective communication
Correct Answer: I. use of profane, derogatory, or disrespectful language
II. stereotyping
III. use of derogatory hand gestures or body movements
IV. stress and fatigue on the part of either party
V. inability to communicate in the same language
VI. lack of cultural understanding
VII. failure to listen actively
VIII. use of jargon
IX. tone of voice
X. negative attitude
XI. environmental distractions such as background noise
• Question
younger inmates
Correct Answer: provide clear, consistent instructions and consequences
,• Question
older inmates
Correct Answer: may not be able to complete more than a one-step or two-step
directions
• Question
inmates of the opposite sex
Correct Answer: avoid the appearance of impropriety
• Question
command presence
Correct Answer: body language that projects confidence, poise, and a professional
demeanor
• Question
verbal command
Correct Answer: an authoritative statement used to direct, influence, or give orders to a
person or group
• Question
courtesy
Correct Answer: being respectful when interacting with others and treating them in a
dignified manner, regardless of status, race, gender, appearance, or behavior
• Question
active listening
Correct Answer: giving full attention to what is being said and taking time to understand
the message without interrupting
• Question
elements of active listening
Correct Answer: I. maintaining eye contact, facing the speaker, and leaning slightly
forward to confirm attentiveness through body language
II. keeping an open mind and avoiding bias to hear all the facts
III. identifying key words that should alert you, such as "kill," "suicide," "getting out,"
and "hang"
IV. identifying the intensity of speech in terms of voice volume, emotion, pitch, and tone
V. paraphrasing back to someone what they said to ensure you properly understood the
message
VI. asking questions for clarification or more information
, • Question
radio use
Correct Answer: I. calling for assistance
II. participating in general communication
III. identifying inmates and visitors
IV. notifying staff of an emergency situation
• Question
FCC
Correct Answer: Federal Communications Commission
• Question
prohibited acts pertaining to radio use
Correct Answer: I. transmitting nonessential or excessive signals, messages,
or communication
II. using profane, indecent, or obscene language
III. willfully damaging or permitting damage to radio apparatuses
IV. maliciously interfering with another unit's radio transmission
V. making unidentified radio transmissions
VI. transmitting before the air is clear
VII. transmitting a call signal, letter, or numeral not assigned to the agency or unit
VIII. adjusting, repairing, or altering a radio transmitter
IX. using radio communications systems for illegal or personal business
• Question
types of radio equipment in corrections
Correct Answer: I. handheld or portable radio, which the officer carries
II. radio base station, normally in the control room
III. the mobile radio affixed in vehicles used for transporting inmates
• Question
squelch
Correct Answer: a circuit that suppresses the output of a radio receiver if the signal
strength falls below a certain level
• Question
radio codes
Correct Answer: I. signals
II. phonetic-alpha codes
III. ten or numeric codes
IV. numeric-alpha codes
