D026 QUALITY OUTCOMES IN A CULTURE OF
VALUE BASED NURSING CARE FULL SOLUTION
STUDY GUIDE
◉ Hallmarks of Effective Quality Control Programs.
Answer: 1. Support from top-level administration
2. Commitment by the organization in terms of fiscal and human
resources
3. Quality goals reflect search for excellence rather than minimums
4. Process is ongoing (continuous)
◉ Controlling.
Answer: The fifth and final step in the management process.
◉ Quality Control.
Answer: (A specific type of controlling)
Activities that are used to evaluate, monitor, or regulate services
rendered to consumers.
◉ Audits.
Answer: Tools for assessing quality.
,Systematic and official examination of a record, process, structure,
environment, or account to evaluate performance.
◉ Quality measurements and outcomes accountability.
Answer: Most organizations are striving to become high-reliability
organizations (HROs)
◉ High Reliability Organizations (HROs).
Answer: Organization that performs well despite high levels of
complexity and the existence of multiple risk factors that encourage
error.
◉ Health Care Quality.
Answer: The degree to which health services for individuals and
populations increase the likelihood of desired health outcomes and
are consistent with current professional knowledge.
The collection of both quantitative and qualitative data.
1. Criterion or standard is determined
2. Info is collected to determine if the standard has been met.
3. Educational or corrective action is taken if the criterion has not
been met.
◉ Outcomes.
, Answer: Not the only measurement for quality care.
◉ Benchmarking.
Answer: Process of measuring products, practices, and services
against best performing organizations.
◉ Quality gap.
Answer: The difference in performance between top-performing
health-care organizations and the national average
◉ Standard.
Answer: Predetermined level of excellence that serves as a guide for
practice
Must be objective, measurable, and achievable.
◉ Standards for practice.
Answer: The scope and dimensions of professional nursing.
◉ ANA.
Answer: Played a key role in developing standards for the
profession.
VALUE BASED NURSING CARE FULL SOLUTION
STUDY GUIDE
◉ Hallmarks of Effective Quality Control Programs.
Answer: 1. Support from top-level administration
2. Commitment by the organization in terms of fiscal and human
resources
3. Quality goals reflect search for excellence rather than minimums
4. Process is ongoing (continuous)
◉ Controlling.
Answer: The fifth and final step in the management process.
◉ Quality Control.
Answer: (A specific type of controlling)
Activities that are used to evaluate, monitor, or regulate services
rendered to consumers.
◉ Audits.
Answer: Tools for assessing quality.
,Systematic and official examination of a record, process, structure,
environment, or account to evaluate performance.
◉ Quality measurements and outcomes accountability.
Answer: Most organizations are striving to become high-reliability
organizations (HROs)
◉ High Reliability Organizations (HROs).
Answer: Organization that performs well despite high levels of
complexity and the existence of multiple risk factors that encourage
error.
◉ Health Care Quality.
Answer: The degree to which health services for individuals and
populations increase the likelihood of desired health outcomes and
are consistent with current professional knowledge.
The collection of both quantitative and qualitative data.
1. Criterion or standard is determined
2. Info is collected to determine if the standard has been met.
3. Educational or corrective action is taken if the criterion has not
been met.
◉ Outcomes.
, Answer: Not the only measurement for quality care.
◉ Benchmarking.
Answer: Process of measuring products, practices, and services
against best performing organizations.
◉ Quality gap.
Answer: The difference in performance between top-performing
health-care organizations and the national average
◉ Standard.
Answer: Predetermined level of excellence that serves as a guide for
practice
Must be objective, measurable, and achievable.
◉ Standards for practice.
Answer: The scope and dimensions of professional nursing.
◉ ANA.
Answer: Played a key role in developing standards for the
profession.
