Update 2026/2027 | 200 Practice Questions & Detailed
Answers | LSU | 100% Correct | A+ Graded
SECTION 1: MOTIVATION THEORIES — HERZBERG'S TWOFACTOR THEORY (Questions 1–25)
1. According to Herzberg's TwoFactor Theory, which of the following is a motivator (satisfier)?
A) Working conditions
B) Salary
C) Recognition
D) Company policies
Correct Answer: C
Rationale: Motivators (satisfiers) include achievement, recognition, responsibility, advancement, and
the work itself. Working conditions, salary, and company policies are hygiene factors that prevent
dissatisfaction but do not create satisfaction.
2. According to Herzberg's TwoFactor Theory, the presence of motivators leads to:
A) Dissatisfaction
B) No dissatisfaction
C) Satisfaction
D) No satisfaction
Correct Answer: C
Rationale: According to Herzberg, motivators (achievement, recognition, responsibility, advancement,
the work itself) lead to satisfaction when present. Hygiene factors, when adequate, prevent
dissatisfaction but do not create satisfaction.
,3. According to Herzberg, improving working conditions will:
A) Increase job satisfaction
B) Decrease job dissatisfaction
C) Increase motivation
D) Both A and C
Correct Answer: B
Rationale: Herzberg's theory distinguishes between hygiene factors (which prevent dissatisfaction when
adequate) and motivators (which create satisfaction). Improving working conditions (a hygiene factor)
reduces dissatisfaction but does not necessarily increase satisfaction or motivation.
4. Which of the following is an example of a hygiene factor in Herzberg's theory?
A) Achievement
B) Recognition
C) Salary
D) Responsibility
Correct Answer: C
Rationale: Salary is a hygiene factor. Hygiene factors include working conditions, salary, company
policies, supervision, and interpersonal relationships. Achievement, recognition, and responsibility are
motivators.
5. Herzberg's TwoFactor Theory is also known as:
,A) Hierarchy of Needs Theory
B) MotivationHygiene Theory
C) ERG Theory
D) Expectancy Theory
Correct Answer: B
Rationale: Herzberg's TwoFactor Theory is also called the MotivationHygiene Theory because it
distinguishes between motivators (which create satisfaction) and hygiene factors (which prevent
dissatisfaction).
6. According to Herzberg, which of the following would NOT increase an employee's motivation?
A) Giving them more responsibility
B) Recognizing their achievements
C) Offering a competitive salary
D) Providing opportunities for advancement
Correct Answer: C
Rationale: A competitive salary is a hygiene factor. According to Herzberg, competitive salary prevents
dissatisfaction but does not motivate employees. Motivators include responsibility, recognition, and
advancement opportunities.
7. In Herzberg's theory, which of the following is considered a motivator?
A) Job security
B) Supervision
C) The work itself
D) Interpersonal relationships
, Correct Answer: C
Rationale: The work itself is a motivator (satisfier). Job security, supervision, and interpersonal
relationships are hygiene factors.
8. Herzberg's research suggested that the opposite of satisfaction is:
A) Dissatisfaction
B) No satisfaction
C) Anger
D) Frustration
Correct Answer: B
Rationale: According to Herzberg, the opposite of satisfaction is no satisfaction (not dissatisfaction). The
opposite of dissatisfaction is no dissatisfaction. This distinction is central to his twofactor theory.
9. Which of the following statements about Herzberg's theory is TRUE?
A) Hygiene factors and motivators are on the same continuum
B) Hygiene factors can create satisfaction
C) Motivators and hygiene factors are on separate continua
D) Motivators prevent dissatisfaction
Correct Answer: C
Rationale: Herzberg proposed that motivators and hygiene factors operate on separate continua.
Motivators lead to satisfaction, while hygiene factors prevent dissatisfaction. They are not opposite ends
of the same scale.