CPXP EXAMS ESSENTIAL STUDY QUESTIONS
AND ANSWERS
◉ REGARDS of diversity.
Answer: Race
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
◉ Core competencies of PFCC.
Answer: Respect, dignity
Information sharing
Participation
Collaboration
◉ Patient Rights & Responsibilities.
Answer: Informed consent
Privacy
, Access to medical records
Patient Bill of Rights: supports and protects rights, safety/quality,
inform/educate patients, set expectations, encourage patient to
assume reasonable responsibilities
◉ SBAR.
Answer: Situation
Background
Assessment
Recommendation
◉ HEART.
Answer: Hear
Empathize
Acknowledge
Respond
Thank
◉ HEAT.
Answer: Hear them out
Empathize
Apologize
AND ANSWERS
◉ REGARDS of diversity.
Answer: Race
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
◉ Core competencies of PFCC.
Answer: Respect, dignity
Information sharing
Participation
Collaboration
◉ Patient Rights & Responsibilities.
Answer: Informed consent
Privacy
, Access to medical records
Patient Bill of Rights: supports and protects rights, safety/quality,
inform/educate patients, set expectations, encourage patient to
assume reasonable responsibilities
◉ SBAR.
Answer: Situation
Background
Assessment
Recommendation
◉ HEART.
Answer: Hear
Empathize
Acknowledge
Respond
Thank
◉ HEAT.
Answer: Hear them out
Empathize
Apologize