NUR 274 EXAM 3 QUESTIONS AND ANSWERS | NUR 274 EXAM 3
STUDY GUIDE & PRACTICE TEST 2026/2027
communication process involves these 3 steps - Correct answer ✔✔ 1. interpretation
2. filtration
3. feedback
nonverbal communication involves transmission of messages or signals through...? (5) - Correct
answer ✔✔ - gestures
- facial expressions
- eye contact
- posture
- distance between individuals
nonverbal communication is easily influenced by...? - Correct answer ✔✔ preconceived ideas
for effective verbal and nonverbal communication, you should make sure of what...? - Correct
answer ✔✔ your verbal and nonverbal communications match
documentation for written communication should be... - Correct answer ✔✔ - clear
- accurate
- comprehensive
- concise
- descriptive
assertive communication - Correct answer ✔✔ communication that expresses positive and
negative ideas and feelings in an honest, appropriate, respectful and direct way
,passive communication - Correct answer ✔✔ communication that is timid and hesitant and
does not convey messages appropriately - avoids expressing opinions and feelings - avoids
directly stating what you think or want
aggressive communication - Correct answer ✔✔ communication that is severely commanding
and loud - expresses feelings and opinions and advocates for individual needs in a way that
violates the rights of others
- involves intense eye contact, loud and demanding voice, balming, intimidation, threats,
criticisms and attacks
you should consider these influences when communicating - Correct answer ✔✔ - gender
differences
- generational differences
- cultural diversity
therapeutic communication - Correct answer ✔✔ verbal and nonverbal communication
techniques that prioritize the physical, mental and emotional well-being of patients
- open-ended statements and questions
- repeat information
- uses silence
leadership - Correct answer ✔✔ the ability to guide, motivate, inspire and instill vision and
purpose
leaders are able to influences others'... - Correct answer ✔✔ beliefs, opinions or behaviors and
persuade them to follow their direction
,management - Correct answer ✔✔ refers to activities such as planning, organizing, directing
and controlling in order to accomplish specific goals and objectives within an organization
management involves ___________ to accomplish specific tasks... - Correct answer ✔✔
coordination and integration of resources
managers _________________, leaders _______________ - Correct answer ✔✔ managers do
things right
leaders do the right thing
accountability and responsibility - Correct answer ✔✔ - accountability: obligation to answer for
one's actions
- responsibility: accomplishing what you've agreed to accomplish
what act holds nurses accountable for their actions? - Correct answer ✔✔ Nurse Practice Act
nurses are held accountable ___________ and ____________ for the care they provide -
Correct answer ✔✔ personally and professionally
authority - Correct answer ✔✔ power to influence, give directions, command, take action and
make decisions
Lewin's leadership styles focus on... - Correct answer ✔✔ the amount of control managers have
over the actions of workers and the beliefs of the manager about the nature of the workers
autocratic or authoritarian leadersip - Correct answer ✔✔ - majority of decisions made by
manager
- manager dictates work to be done and who will do it
- little opportunity for input/suggestions from others
, - little feedback and recognition for accomplishments
- communication flows downward
- emphasis is on completing task
- works well in emergency situations or when working with unskilled or uneducated people
democratic or participative leadership - Correct answer ✔✔ - input to decision-making is
encouraged
- leaders see themselves as co-workers
- communication, consensus and teamwork are stressed
- leaders lead by providing information, suggesting direction and supporting co-workers
- communication flows both up and down
- human relationships are important
- preferred leadership style in most places
what 3 things are stressed in a democratic or participative leadership style? - Correct answer
✔✔ communication, consensus and teamwork
how do leaders in a democratic or participative leadership lead? - Correct answer ✔✔ - provide
information
- suggest direction
- support co-workers
laissez-faire or permissive leadership - Correct answer ✔✔ - little to no direction or guidance
provided
- co-workers develop their own goals, make their own decisions and take responsibility
- decision-making is dispersed throughout the group
- provides maximum freedom
STUDY GUIDE & PRACTICE TEST 2026/2027
communication process involves these 3 steps - Correct answer ✔✔ 1. interpretation
2. filtration
3. feedback
nonverbal communication involves transmission of messages or signals through...? (5) - Correct
answer ✔✔ - gestures
- facial expressions
- eye contact
- posture
- distance between individuals
nonverbal communication is easily influenced by...? - Correct answer ✔✔ preconceived ideas
for effective verbal and nonverbal communication, you should make sure of what...? - Correct
answer ✔✔ your verbal and nonverbal communications match
documentation for written communication should be... - Correct answer ✔✔ - clear
- accurate
- comprehensive
- concise
- descriptive
assertive communication - Correct answer ✔✔ communication that expresses positive and
negative ideas and feelings in an honest, appropriate, respectful and direct way
,passive communication - Correct answer ✔✔ communication that is timid and hesitant and
does not convey messages appropriately - avoids expressing opinions and feelings - avoids
directly stating what you think or want
aggressive communication - Correct answer ✔✔ communication that is severely commanding
and loud - expresses feelings and opinions and advocates for individual needs in a way that
violates the rights of others
- involves intense eye contact, loud and demanding voice, balming, intimidation, threats,
criticisms and attacks
you should consider these influences when communicating - Correct answer ✔✔ - gender
differences
- generational differences
- cultural diversity
therapeutic communication - Correct answer ✔✔ verbal and nonverbal communication
techniques that prioritize the physical, mental and emotional well-being of patients
- open-ended statements and questions
- repeat information
- uses silence
leadership - Correct answer ✔✔ the ability to guide, motivate, inspire and instill vision and
purpose
leaders are able to influences others'... - Correct answer ✔✔ beliefs, opinions or behaviors and
persuade them to follow their direction
,management - Correct answer ✔✔ refers to activities such as planning, organizing, directing
and controlling in order to accomplish specific goals and objectives within an organization
management involves ___________ to accomplish specific tasks... - Correct answer ✔✔
coordination and integration of resources
managers _________________, leaders _______________ - Correct answer ✔✔ managers do
things right
leaders do the right thing
accountability and responsibility - Correct answer ✔✔ - accountability: obligation to answer for
one's actions
- responsibility: accomplishing what you've agreed to accomplish
what act holds nurses accountable for their actions? - Correct answer ✔✔ Nurse Practice Act
nurses are held accountable ___________ and ____________ for the care they provide -
Correct answer ✔✔ personally and professionally
authority - Correct answer ✔✔ power to influence, give directions, command, take action and
make decisions
Lewin's leadership styles focus on... - Correct answer ✔✔ the amount of control managers have
over the actions of workers and the beliefs of the manager about the nature of the workers
autocratic or authoritarian leadersip - Correct answer ✔✔ - majority of decisions made by
manager
- manager dictates work to be done and who will do it
- little opportunity for input/suggestions from others
, - little feedback and recognition for accomplishments
- communication flows downward
- emphasis is on completing task
- works well in emergency situations or when working with unskilled or uneducated people
democratic or participative leadership - Correct answer ✔✔ - input to decision-making is
encouraged
- leaders see themselves as co-workers
- communication, consensus and teamwork are stressed
- leaders lead by providing information, suggesting direction and supporting co-workers
- communication flows both up and down
- human relationships are important
- preferred leadership style in most places
what 3 things are stressed in a democratic or participative leadership style? - Correct answer
✔✔ communication, consensus and teamwork
how do leaders in a democratic or participative leadership lead? - Correct answer ✔✔ - provide
information
- suggest direction
- support co-workers
laissez-faire or permissive leadership - Correct answer ✔✔ - little to no direction or guidance
provided
- co-workers develop their own goals, make their own decisions and take responsibility
- decision-making is dispersed throughout the group
- provides maximum freedom
