CPI CERTIFICATION TRAINING EXAM II ACTUAL
TEST QUESTIONS AND SOLVED ANSWERS
◉ 5 roles of nonverbal communication - Complementing.
Answer: it may add to your verbal message, pat on the back,
stepping back from...
◉ 5 roles of nonverbal communication - Substitution.
Answer: facial expression and body language can convey a more
vivid message than words
◉ 5 roles of nonverbal communication -Contradiction.
Answer: it contradicts the message you're trying to convey,
suggesting a lie
◉ 5 roles of nonverbal communication -Repetition.
Answer: it repeats and strengthens the message you're making
verbally
◉ 5-step approach to setting limits.
Answer: 1. identify the unwanted behavior 2. explain why it is
unwanted 3. give reasonable choices and consequences 4. allow time
5. be prepared to enforce the consequences
,◉ 7 types of nonverbal communication.
Answer: facial expression, body movement and posture, gestures,
eye contact, touch, space, voice
◉ A B C S.
Answer: antecedent, behavior, consequence, setting event
◉ Acting out person - grap (response).
Answer: gain a physiological advantage
◉ Acting out person - strike (response).
Answer: block or deflect the weapon, move the target
◉ Acting-out person: nonviolent physical crisis intervention.
Answer:
◉ antecedent.
Answer: conditions that occur before behavior, which trigger the
behavior
◉ Anxiety, anxious (Crisis Development/Behavior Levels).
,Answer: Change in behavoir; pacing, jimmy leg, repetitive body
movement, sweating, perseveration
◉ Auxiliary team member duties.
Answer: check, address, recognize, engage in
◉ behavior.
Answer: observable actions that immedicately follow the antecedent
◉ Behavior level and interventions - Acting-out Person/Nonviolent
Physical Crisis Intervention.
Answer: CPI Classroom Models of CPI Personal Safety Techniques
and Nonviolent Physical Crisis Intervention as a last resort
◉ Behavior level and interventions - anxiety/supportive.
Answer: proxemics, kinesics, CPI Supportive Stance, paraverbal
communicataion
◉ Behavior level and interventions - defensive/directive.
Answer: CPI Verbal Escalation Continuum and Setting Limits
◉ Behavior level and interventions - Tension Reduction/Therapeutic
Rapport.
, Answer: The CPI COPING Model
◉ Biomechanical Benefit.
Answer: Hold & stabilize, pull/push, lever
◉ Build on the CPI foundation - demonstrate.
Answer: demonstrate ability and confidence in applying course
content and skills to real-life work experiences
◉ Build on the CPI foundation - develop.
Answer: develop a greater understanding of course concepts
◉ Build on the CPI foundation - problem.
Answer: problem solve and strengthen crisis intervention skills
◉ Build on the CPI foundation - receive.
Answer: receive additional supporting information
◉ build relationships.
Answer: share control of the environments through small choices,
offer choices, start positive conversations to build rapport, empower
the person
TEST QUESTIONS AND SOLVED ANSWERS
◉ 5 roles of nonverbal communication - Complementing.
Answer: it may add to your verbal message, pat on the back,
stepping back from...
◉ 5 roles of nonverbal communication - Substitution.
Answer: facial expression and body language can convey a more
vivid message than words
◉ 5 roles of nonverbal communication -Contradiction.
Answer: it contradicts the message you're trying to convey,
suggesting a lie
◉ 5 roles of nonverbal communication -Repetition.
Answer: it repeats and strengthens the message you're making
verbally
◉ 5-step approach to setting limits.
Answer: 1. identify the unwanted behavior 2. explain why it is
unwanted 3. give reasonable choices and consequences 4. allow time
5. be prepared to enforce the consequences
,◉ 7 types of nonverbal communication.
Answer: facial expression, body movement and posture, gestures,
eye contact, touch, space, voice
◉ A B C S.
Answer: antecedent, behavior, consequence, setting event
◉ Acting out person - grap (response).
Answer: gain a physiological advantage
◉ Acting out person - strike (response).
Answer: block or deflect the weapon, move the target
◉ Acting-out person: nonviolent physical crisis intervention.
Answer:
◉ antecedent.
Answer: conditions that occur before behavior, which trigger the
behavior
◉ Anxiety, anxious (Crisis Development/Behavior Levels).
,Answer: Change in behavoir; pacing, jimmy leg, repetitive body
movement, sweating, perseveration
◉ Auxiliary team member duties.
Answer: check, address, recognize, engage in
◉ behavior.
Answer: observable actions that immedicately follow the antecedent
◉ Behavior level and interventions - Acting-out Person/Nonviolent
Physical Crisis Intervention.
Answer: CPI Classroom Models of CPI Personal Safety Techniques
and Nonviolent Physical Crisis Intervention as a last resort
◉ Behavior level and interventions - anxiety/supportive.
Answer: proxemics, kinesics, CPI Supportive Stance, paraverbal
communicataion
◉ Behavior level and interventions - defensive/directive.
Answer: CPI Verbal Escalation Continuum and Setting Limits
◉ Behavior level and interventions - Tension Reduction/Therapeutic
Rapport.
, Answer: The CPI COPING Model
◉ Biomechanical Benefit.
Answer: Hold & stabilize, pull/push, lever
◉ Build on the CPI foundation - demonstrate.
Answer: demonstrate ability and confidence in applying course
content and skills to real-life work experiences
◉ Build on the CPI foundation - develop.
Answer: develop a greater understanding of course concepts
◉ Build on the CPI foundation - problem.
Answer: problem solve and strengthen crisis intervention skills
◉ Build on the CPI foundation - receive.
Answer: receive additional supporting information
◉ build relationships.
Answer: share control of the environments through small choices,
offer choices, start positive conversations to build rapport, empower
the person
