INTRO TO MANAGEMENT EXAM 2 PREP UPDATED QUESTIONS AND CORRECT ANSWERS

INTRO TO MANAGEMENT EXAM 2 PREP UPDATED
QUESTIONS AND CORRECT ANSWERS

Question:
1. tasks may be done by people outside the organization is a process known as
Answer:
Outsourcing

Question:
2. As organizations grow and become more complex, Jobs get more...
Answer:
Specialized

Question:
3. Job Design is
Answer:
creating jobs in an organization that can be done effectively and efficiently while providing meaningful
work for the employee

Question:
4. In the early days of industrialization, the approach was to
Answer:
specialize jobs by simplifying the tasks to be done in order to design the job for maximum efficiency,
while maintaining acceptable quality

Question:
5. Hackman and Oldham did extensive studies on factors that affect workers and created the
Answer:
"Job Characteristics Model" to better explain how job design can impact employee satisfaction and job
performance.

Question:
6. Skill Variety is
Answer:

Question:
7. Task Identity is
Answer:
the extent to which the job requires the worker to perform all the tasks needed to fully complete the task

Question:
8. Task Significance is
Answer:
the extent to which the job effects the lives of other people

,Question:
9. Autonomy is
Answer:
the extent to which the employee is allowed to make choices about scheduling and how best to perform
tasks

Question:
10. Feedback is
Answer:
the extent to which the employee receives clear and direct information on how well they are performing
the task

Question:
11. The "Contingency Factors" are
Answer:
pre-conditions for the model to be predictive Creating productive and meaningful jobs is the goal of Job
Design and an essential element of good Organization Design

Question:
12. Organizational Structure describes
Answer:
the grouping together of jobs into work groups, the delegation of authority and responsibility within an
organization, and the formal reporting relationships of employees to supervisors.

Question:
13. The most common organizational structures are:
Answer:
Functional Structure, Divisional Structure, Matrix Structure

Question:
14. A Functional Structure
Answer:
groups jobs that require similar skills and experience together into a single work group reporting to the
leader of the organization

Question:
15. Divisional Structure
Answer:
groups jobs together with people of diverse skills and experience who collectively focus on either
providing specific products, or serving specific groups of customers, or serving specific geographical areas

Question:
16. A Matrix Structure
Answer:
groups jobs together simultaneously by function and by division

, Question:
17. Organizational Structure also involves
Answer:
the delegation of authority, span of control, and levels of hierarchy

Question:
18. Delegation of Authority - in incorporated businesses means,
Answer:
ultimate authority for decisions rests with the shareholders of the business

Question:
19. True or False: independent audits are used by shareholders to make sure the authority they delegate is
not being misused
Answer:
TRUE as a control mechanism

Question:
20. In a Centralized Organizational Structure, most decisions are made, or at least must be approved by the
Answer:
the senior executives at the top of the organization

Question:
21. In a Decentralized Organizational Structure, many decisions are delegated to
Answer:
lower levels of management with those managers accountable for the consequences of their decisions
(good or bad)

Question:
22. Span of Control - refers to
Answer:
the number of direct reports assigned to a manager. The more direct reports, the broader the span of
control. The fewer the number of direct reports, the narrower the span of control.

Question:
23. Levels of Hierarchy - refers to
Answer:
the number of managerial levels between the top and the bottom of an organization. The fewer hierarchical
levels, the flatter the organization. The more hierarchical levels, the taller the organization.

Question:
24. key element of Organization Design is
Answer:
properly Integrating and Coordinating Workflows throughout the organization.

Question:
25. Five common approaches used by organizations: