WGU D435 UPDATED QUESTIONS AND
CORRECT ANSWERS
Question:
1. A company is expanding to multiple cities and has been advised to upgrade their human resources (HR)
technology system to handle an increase in new hires.Which HR practice categories should this company
target to optimize their human resources information system (HRIS) to facilitate this expansion?
Choose two answers.
A. - Time management
B. - Talent management
C. - Service delivery
D. - Analytics and planning
Answer:
"Talent management" This HR practice allows the company to manage the recruitment and marketing of
job positions. This involves sending the job offer to different employment databases and receiving and
analyzing resumes. The HRIS usually has AI implemented for received resumes, which searches for the
keywords needed in the requirements for the job.
"Service delivery" This HR practice allows the company to have employee self-service applications so that
newly hired staff can be onboarded while adding their personal data. The HRIS can combine this function
with the help desk case management to resolve any issues that are not addressed by the onboarding
knowledge base.
Question:
2. Which human resources (HR) technology system describes a broad set of software modules for a
specific HR practice category?
A. - Enterprise resource planning (ERP) application
B. - Application programming interface (API)
C. - Best-of-breed application
D. - Functional suite application
Answer:
Functional suite application
A functional suite has many interfaces and uses for any particular area of the HR department. For example,
the performance management suite can integrate HR data visualization, HR reporting, and dashboards to
measure employee performance.
Question:
3. True or False
A company is planning for a global expansion and will need to implement human resources information
systems (HRIS) in each new global location. Because each country will have a different set of regulations
related to human resources (HR) (payroll, accounting forms, reporting bodies, etc.), the company should
plan to use a separate localized software solution for each location.
Answer:
False
Companies are not required to install localized HRIS. Additionally, a global HRIS has a few advantages,
including standardized onboarding and organization-wide data set sharing.
, Question:
4. True or False
When defining a persona configuration for different positions within the company, it is best to include a
table detailing the level of access each position has to different areas of the human resources information
system (HRIS).
Answer:
True
The persona matrix is the table that has a list of HRIS areas and a list of positions within the company.
Each position has different levels of access to each HRIS area.
Question:
5. What day-to-day tasks fall within the area of responsibility of a human resource information
management (HRIM) professional?
Choose two answers.
A. - Acting as the liaison between the human resources (HR) department and the technology
B. - Performing troubleshooting help-desk support within the HR system
C. - Conducting HR functional reporting duties on the implementation progress
D. - Working as the human resources information system (HRIS) strategic planner to align the IT to the HR
practices
Answer:
"Acting as the liaison between the HR department and the technology" The HRIM position represents the
HR department and discusses the technology being developed/managed.
"Working as the HRIS strategic planner to align the IT to the HR practices" The HRIM position designs
the strategic plan of the IT behind the HRIS and aligns the technical configurations to company HR
policies and labor law regulations.
Question:
6. Which role within an organization is tasked with managing IT maintenance procedure workflows,
setting up implementation reporting, and overseeing adoption and change management?
A. - Functional HR support professional
B. - HR information management professional
C. - Human resources (HR) technology administrator
D. - HR technology infrastructure expert
Answer:
Functional HR support professional
This role is not specifically part of the HRIS team and can be from different areas within the HR
department. These HR professionals help in carrying out the system upgrades or workflow changes, as
well as perform functional reporting of the change management progress within a strategic plan.
Question:
7. Most organizations have human resources information systems (HRIS) and benefit administration
systems that record and automate many human resources (HR) processes. Which features of such HRIS
should an organization implement to ensure it is optimizing its profits? Choose two answers.
A. - Recording and reporting everyday structure activities, including integration of employee profile data
B. - Recording done through a payroll application, containing a list of all job positions and their functions
C. - Recording and processing authorizations and approvals for everyday activities
D. - Recording workflow activities that require constant data entry
, Answer:
"Recording and processing authorizations and approvals for everyday activities" For most business
activities that generate revenue, some form of supervisorial approval is required. An organization's
capacity to increase its revenue cycle speed can be a huge advantage in optimizing profits.
"Recording workflow activities that require constant data entry" All companies have individualized
workflows that generate revenue, and all business models require some level of manual entry in a CRM.
For example, a customer service or sales representative enters data from client interactions, which
generates profits.
Question:
8. True or False
A corporate wellness program can benefit from the hyperconnectivity of modern communication devices
to provide employees with more personalized services that align directly to their interests.
Answer:
True
Wellness programs can take advantage of hyperconnectivity by performing analytics that are specific to
each employee. With this data, the organization can personalize employee experiences as a way to increase
motivation and positive support.
Question:
9. Which feature of a human resources information system (HRIS) was created to satisfy the needs of
employees?
A. - The ability to access payroll and benefits information on a 24/7 basis
B. - The ability to access real-time worker's compensation billing on a 24/7 basis
C. - The ability to access electronic time and attendance on a 24/7 basis
D. - The ability to easily use the HRIS to access training on a 24/7 basis
Answer:
The ability to access payroll and benefits information on a 24/7 basis Employees want to be able to access
their payroll and benefits information at all times, and not just during working hours.
Question:
10. What can an organization effectively manage by utilizing the human resources information system
(HRIS) to create reports from vast amounts of data?
A. - Job applications
B. - Compliance reporting obligations
C. - Payroll deductions
D. - Required safety trainings
Answer:
Compliance reporting obligations
The ability to quickly pull the data needed for state, local, and even federally mandated reports enables the
organization to manage the reporting obligations necessary to remain in compliance.
Question:
11. Which feature is part of a human resources information system (HRIS) benefits system?
A. - The ability to schedule vacations online
B. - The ability to sign up for a 401k program
C. - The ability to apply for an interdepartmental transfer
D. - The ability to review a 401k balance
, Answer:
The ability to sign up for a 401k program
Benefits are an important component of a compensation package and employee retention strategies. With
an HRIS benefit program, employees can not only sign up for a 401k but also decide how much to
contribute each pay period.
Question:
12. How is a human resources (HR) portal designed to improve the work life of an employee?
A. - It provides access to a knowledge base with solutions to the routine issues employees face.
B. - It provides tracking in a solution issue management system, in which a central function receives
employees' requests for HR assistance.
C. - It provides a manager self-service administration application in which data entry can be reported by each
employee.
D. - It provides content management abilities to receive and manage documentation for workflow processing
purposes.
Answer:
It provides access to a knowledge base with solutions to the routine issues employees face.
An HR portal has robust answers to all routine issues employees face, including displaying a knowledge
base for all employees. It may also include access to HR systems that allow employees to submit
HR-related requests.
Question:
13. Which activities can supervisors complete through a manager self-service application? Choose two
answers.
A. - Processing employee data entry for operational activities
B. - Approving requests from employees
C. - Guiding employees through personal profile information workflows
D. - Effecting administrative activities for direct reports
Answer:
"Approving requests from employees" This system allows the supervisor to initiate employment-related
actions and approve employee requests.
"Effecting administrative activities for direct reports" This system allows the supervisor to effect any
needed administrative changes for employees.
Question:
14. True or False
Employee case management applications allow employees to submit inquiries or resolve issues in a
ticketing system.
Answer:
True
Employees can send inquiries to a shared service function center, which categorizes requests into different
tiered support levels depending on the issues being addressed.
CORRECT ANSWERS
Question:
1. A company is expanding to multiple cities and has been advised to upgrade their human resources (HR)
technology system to handle an increase in new hires.Which HR practice categories should this company
target to optimize their human resources information system (HRIS) to facilitate this expansion?
Choose two answers.
A. - Time management
B. - Talent management
C. - Service delivery
D. - Analytics and planning
Answer:
"Talent management" This HR practice allows the company to manage the recruitment and marketing of
job positions. This involves sending the job offer to different employment databases and receiving and
analyzing resumes. The HRIS usually has AI implemented for received resumes, which searches for the
keywords needed in the requirements for the job.
"Service delivery" This HR practice allows the company to have employee self-service applications so that
newly hired staff can be onboarded while adding their personal data. The HRIS can combine this function
with the help desk case management to resolve any issues that are not addressed by the onboarding
knowledge base.
Question:
2. Which human resources (HR) technology system describes a broad set of software modules for a
specific HR practice category?
A. - Enterprise resource planning (ERP) application
B. - Application programming interface (API)
C. - Best-of-breed application
D. - Functional suite application
Answer:
Functional suite application
A functional suite has many interfaces and uses for any particular area of the HR department. For example,
the performance management suite can integrate HR data visualization, HR reporting, and dashboards to
measure employee performance.
Question:
3. True or False
A company is planning for a global expansion and will need to implement human resources information
systems (HRIS) in each new global location. Because each country will have a different set of regulations
related to human resources (HR) (payroll, accounting forms, reporting bodies, etc.), the company should
plan to use a separate localized software solution for each location.
Answer:
False
Companies are not required to install localized HRIS. Additionally, a global HRIS has a few advantages,
including standardized onboarding and organization-wide data set sharing.
, Question:
4. True or False
When defining a persona configuration for different positions within the company, it is best to include a
table detailing the level of access each position has to different areas of the human resources information
system (HRIS).
Answer:
True
The persona matrix is the table that has a list of HRIS areas and a list of positions within the company.
Each position has different levels of access to each HRIS area.
Question:
5. What day-to-day tasks fall within the area of responsibility of a human resource information
management (HRIM) professional?
Choose two answers.
A. - Acting as the liaison between the human resources (HR) department and the technology
B. - Performing troubleshooting help-desk support within the HR system
C. - Conducting HR functional reporting duties on the implementation progress
D. - Working as the human resources information system (HRIS) strategic planner to align the IT to the HR
practices
Answer:
"Acting as the liaison between the HR department and the technology" The HRIM position represents the
HR department and discusses the technology being developed/managed.
"Working as the HRIS strategic planner to align the IT to the HR practices" The HRIM position designs
the strategic plan of the IT behind the HRIS and aligns the technical configurations to company HR
policies and labor law regulations.
Question:
6. Which role within an organization is tasked with managing IT maintenance procedure workflows,
setting up implementation reporting, and overseeing adoption and change management?
A. - Functional HR support professional
B. - HR information management professional
C. - Human resources (HR) technology administrator
D. - HR technology infrastructure expert
Answer:
Functional HR support professional
This role is not specifically part of the HRIS team and can be from different areas within the HR
department. These HR professionals help in carrying out the system upgrades or workflow changes, as
well as perform functional reporting of the change management progress within a strategic plan.
Question:
7. Most organizations have human resources information systems (HRIS) and benefit administration
systems that record and automate many human resources (HR) processes. Which features of such HRIS
should an organization implement to ensure it is optimizing its profits? Choose two answers.
A. - Recording and reporting everyday structure activities, including integration of employee profile data
B. - Recording done through a payroll application, containing a list of all job positions and their functions
C. - Recording and processing authorizations and approvals for everyday activities
D. - Recording workflow activities that require constant data entry
, Answer:
"Recording and processing authorizations and approvals for everyday activities" For most business
activities that generate revenue, some form of supervisorial approval is required. An organization's
capacity to increase its revenue cycle speed can be a huge advantage in optimizing profits.
"Recording workflow activities that require constant data entry" All companies have individualized
workflows that generate revenue, and all business models require some level of manual entry in a CRM.
For example, a customer service or sales representative enters data from client interactions, which
generates profits.
Question:
8. True or False
A corporate wellness program can benefit from the hyperconnectivity of modern communication devices
to provide employees with more personalized services that align directly to their interests.
Answer:
True
Wellness programs can take advantage of hyperconnectivity by performing analytics that are specific to
each employee. With this data, the organization can personalize employee experiences as a way to increase
motivation and positive support.
Question:
9. Which feature of a human resources information system (HRIS) was created to satisfy the needs of
employees?
A. - The ability to access payroll and benefits information on a 24/7 basis
B. - The ability to access real-time worker's compensation billing on a 24/7 basis
C. - The ability to access electronic time and attendance on a 24/7 basis
D. - The ability to easily use the HRIS to access training on a 24/7 basis
Answer:
The ability to access payroll and benefits information on a 24/7 basis Employees want to be able to access
their payroll and benefits information at all times, and not just during working hours.
Question:
10. What can an organization effectively manage by utilizing the human resources information system
(HRIS) to create reports from vast amounts of data?
A. - Job applications
B. - Compliance reporting obligations
C. - Payroll deductions
D. - Required safety trainings
Answer:
Compliance reporting obligations
The ability to quickly pull the data needed for state, local, and even federally mandated reports enables the
organization to manage the reporting obligations necessary to remain in compliance.
Question:
11. Which feature is part of a human resources information system (HRIS) benefits system?
A. - The ability to schedule vacations online
B. - The ability to sign up for a 401k program
C. - The ability to apply for an interdepartmental transfer
D. - The ability to review a 401k balance
, Answer:
The ability to sign up for a 401k program
Benefits are an important component of a compensation package and employee retention strategies. With
an HRIS benefit program, employees can not only sign up for a 401k but also decide how much to
contribute each pay period.
Question:
12. How is a human resources (HR) portal designed to improve the work life of an employee?
A. - It provides access to a knowledge base with solutions to the routine issues employees face.
B. - It provides tracking in a solution issue management system, in which a central function receives
employees' requests for HR assistance.
C. - It provides a manager self-service administration application in which data entry can be reported by each
employee.
D. - It provides content management abilities to receive and manage documentation for workflow processing
purposes.
Answer:
It provides access to a knowledge base with solutions to the routine issues employees face.
An HR portal has robust answers to all routine issues employees face, including displaying a knowledge
base for all employees. It may also include access to HR systems that allow employees to submit
HR-related requests.
Question:
13. Which activities can supervisors complete through a manager self-service application? Choose two
answers.
A. - Processing employee data entry for operational activities
B. - Approving requests from employees
C. - Guiding employees through personal profile information workflows
D. - Effecting administrative activities for direct reports
Answer:
"Approving requests from employees" This system allows the supervisor to initiate employment-related
actions and approve employee requests.
"Effecting administrative activities for direct reports" This system allows the supervisor to effect any
needed administrative changes for employees.
Question:
14. True or False
Employee case management applications allow employees to submit inquiries or resolve issues in a
ticketing system.
Answer:
True
Employees can send inquiries to a shared service function center, which categorizes requests into different
tiered support levels depending on the issues being addressed.
