MGSC 395 Exam 1 University of South Carolina-Columbia | UPDATED
Questions with 100% Verified Answers
Question:
White Tiger Electronics produces CD players using an
automated assembly line process. The standard cost of CD
players is $143 per unit (labor, $31; materials, $67;and
overhead, $45). The sales price is $300 per unit.
To achieve a 13 percent multifactor productivity improvement
by reducing materials costs only, one needs to reduce the
materials cost by __ percent
Answer:
= 2.0979
2.0979*1.13 = 2.370629
300/2.370629= 126.54867
143-126.54867 = 16.451327
16.451327/66*100 = 24.926%
Question:
external customer
Answer:
may be end users or intermediaries (e.g., manufacturers, financial institutions, or retailers)
buying the firm's finished services or products
Question:
internal customer
Answer:
may be employees in the firm whose process inputs are actually the outputs of earlier
processes managed within the firm
Question:
manufacturing processes
Answer:
, - longer response times
- more capital intensive
- their quality can be measured more easily than those of service processes
Question:
service (or nonmanufacturing) process
Answer:
tend to produce intangible, perishable outputs, higher customer contact
Question:
examples of highly divergent service processes where many
steps in them change
Answer:
consulting, law, architecture
Question:
product-process matrix brings together three elements
Answer:
(1) volume
(2) product customization
(3) process characteristics
Question:
job process
Answer:
- needs considerable divergence to produce a wide variety of products
- Customization is high and volume for any one product is low
- each order is handled as a single unit and is not produced ahead of the order
Question:
batch process
Answer:
- volumes are higher because the parts going into them are produced repeatedly
- process divergence is still too great to warrant dedicating a separate process for each
Questions with 100% Verified Answers
Question:
White Tiger Electronics produces CD players using an
automated assembly line process. The standard cost of CD
players is $143 per unit (labor, $31; materials, $67;and
overhead, $45). The sales price is $300 per unit.
To achieve a 13 percent multifactor productivity improvement
by reducing materials costs only, one needs to reduce the
materials cost by __ percent
Answer:
= 2.0979
2.0979*1.13 = 2.370629
300/2.370629= 126.54867
143-126.54867 = 16.451327
16.451327/66*100 = 24.926%
Question:
external customer
Answer:
may be end users or intermediaries (e.g., manufacturers, financial institutions, or retailers)
buying the firm's finished services or products
Question:
internal customer
Answer:
may be employees in the firm whose process inputs are actually the outputs of earlier
processes managed within the firm
Question:
manufacturing processes
Answer:
, - longer response times
- more capital intensive
- their quality can be measured more easily than those of service processes
Question:
service (or nonmanufacturing) process
Answer:
tend to produce intangible, perishable outputs, higher customer contact
Question:
examples of highly divergent service processes where many
steps in them change
Answer:
consulting, law, architecture
Question:
product-process matrix brings together three elements
Answer:
(1) volume
(2) product customization
(3) process characteristics
Question:
job process
Answer:
- needs considerable divergence to produce a wide variety of products
- Customization is high and volume for any one product is low
- each order is handled as a single unit and is not produced ahead of the order
Question:
batch process
Answer:
- volumes are higher because the parts going into them are produced repeatedly
- process divergence is still too great to warrant dedicating a separate process for each
