MGSC 395 | UPDATED Questions with 100% Verified Answers
Question:
Operations Management
Answer:
Manufacturing plant, cash bank, assembly line
Question:
Service Process
Answer:
Physical, durable output; Output can be inventoried; Low customer contact
Question:
Manufacturing Process
Answer:
Intangible, perishable output; High customer contact
Question:
Operations Strategy
Answer:
The means by which operations implements the firm's corporate strategy and helps build
a customer firm
Question:
Which company is this? "Our mission is to be Earth's most
customer-centric company. _________ is guided by four
principles: customer obsession rather than competitor focus,
passion for invention, commitment to operational excellence,
and long-term thinking"
Answer:
AMAZON
Question:
Market Analysis
, Answer:
Understanding what the customers want and how to provide it. (Market Segmentation &
Needs Assessment)
Question:
Competitive Priorities
Answer:
The critical dimensions that a process or supply chain must possess to satisfy its internal
or external customers, both now and in the future.
Question:
Competitive Capabilities
Answer:
The cost, quality, time, and flexibility dimensions that a process or supply chain actually
possesses and is able to deliver.
Question:
Order qualifiers (Prof B Porshe Example)
Answer:
Minimum level required from a set of criteria for a firm to do business in a particular
market segment: 1. Small SUV 2. Technology & Navigation 3. Black Exterior 4. Black
Interior 5. Black Rims (I was unable to get Black Rims order qualifier on the car I chose
without sacrificing one of my order winners)
Question:
Order winners (Prof B Porshe Example)
Answer:
A criterion customers use to differentiate the services or products of one firm from those
of another: 1. Engine 2. Cost
Question:
CONCEPT CHECK: Order Qualifiers vs Order Winner
You are interested in buying a laptop computer. Your list of
considerations include the computer's speed processing data,
Question:
Operations Management
Answer:
Manufacturing plant, cash bank, assembly line
Question:
Service Process
Answer:
Physical, durable output; Output can be inventoried; Low customer contact
Question:
Manufacturing Process
Answer:
Intangible, perishable output; High customer contact
Question:
Operations Strategy
Answer:
The means by which operations implements the firm's corporate strategy and helps build
a customer firm
Question:
Which company is this? "Our mission is to be Earth's most
customer-centric company. _________ is guided by four
principles: customer obsession rather than competitor focus,
passion for invention, commitment to operational excellence,
and long-term thinking"
Answer:
AMAZON
Question:
Market Analysis
, Answer:
Understanding what the customers want and how to provide it. (Market Segmentation &
Needs Assessment)
Question:
Competitive Priorities
Answer:
The critical dimensions that a process or supply chain must possess to satisfy its internal
or external customers, both now and in the future.
Question:
Competitive Capabilities
Answer:
The cost, quality, time, and flexibility dimensions that a process or supply chain actually
possesses and is able to deliver.
Question:
Order qualifiers (Prof B Porshe Example)
Answer:
Minimum level required from a set of criteria for a firm to do business in a particular
market segment: 1. Small SUV 2. Technology & Navigation 3. Black Exterior 4. Black
Interior 5. Black Rims (I was unable to get Black Rims order qualifier on the car I chose
without sacrificing one of my order winners)
Question:
Order winners (Prof B Porshe Example)
Answer:
A criterion customers use to differentiate the services or products of one firm from those
of another: 1. Engine 2. Cost
Question:
CONCEPT CHECK: Order Qualifiers vs Order Winner
You are interested in buying a laptop computer. Your list of
considerations include the computer's speed processing data,
