COB 300 OPERATIONS FINAL COMPLETE
STUDY GUIDE WITH SOLVED QUESTIONS
◉ Whats an environmental concern for business operations?
Answer: Sustainability - using resources in ways that do not harm
ecological systems
◉ What comes first? Mass production or mass customization?
Answer: Mass production - early 1900s
Mass customization came later when Dell was founded
◉ What do Operations Managers try to achieve?
Answer: Manage activities to generate value efficiently
◉ What are two attributes important to both consumers and
businesses?
Answer: Cost and quality
◉ Selecting and Communicating attributes is a...
Answer: Marketing issue
◉ Delivering attributes is about...
,Answer: Operations
◉ Organizational vs Functional strategies
Answer: Org - Overall strategies that relate to the entire organization
Functional - Strategies that relate to each of the functional areas and
support the organizational strategy
◉ What is at the top of the strategic hierarchy?
Answer: The organizations Mission
◉ Explain Core Competencies, give an example
Answer: Special attributes that give an organization a competitive
edge (Hondas is their engines and power trains)
◉ Explain Order losers, qualifiers, and winners
Answer: Loser- repels customers
Qualifier- basic characteristics that makes products an option to
customers
Winner- characteristics that cause the product to be perceived as
better than competition
◉ What are Michael Porter's 3 business strategies?
Answer: Cost Leadership - price lower than competitors
, Differentiation - distinguishing features that customers perceives as
value add
◉ When the business strategy is to compete on response, what must
be the focus?
Answer: Flexibility, reliability, and quickness
◉ What are operational strategies based on?
Answer: Competitive priorities
◉ Explain a balanced scorecard
Answer: Clarifies vision and strategy to put them into action by
developing objectives
◉ Explain productivity
Answer: measure of how effectively you use resources, ratio of
output to input
◉ What are the 6 phases of Product Development?
Answer: 1. Planning
2. Concept Development
3. System level design
4. Design detail
STUDY GUIDE WITH SOLVED QUESTIONS
◉ Whats an environmental concern for business operations?
Answer: Sustainability - using resources in ways that do not harm
ecological systems
◉ What comes first? Mass production or mass customization?
Answer: Mass production - early 1900s
Mass customization came later when Dell was founded
◉ What do Operations Managers try to achieve?
Answer: Manage activities to generate value efficiently
◉ What are two attributes important to both consumers and
businesses?
Answer: Cost and quality
◉ Selecting and Communicating attributes is a...
Answer: Marketing issue
◉ Delivering attributes is about...
,Answer: Operations
◉ Organizational vs Functional strategies
Answer: Org - Overall strategies that relate to the entire organization
Functional - Strategies that relate to each of the functional areas and
support the organizational strategy
◉ What is at the top of the strategic hierarchy?
Answer: The organizations Mission
◉ Explain Core Competencies, give an example
Answer: Special attributes that give an organization a competitive
edge (Hondas is their engines and power trains)
◉ Explain Order losers, qualifiers, and winners
Answer: Loser- repels customers
Qualifier- basic characteristics that makes products an option to
customers
Winner- characteristics that cause the product to be perceived as
better than competition
◉ What are Michael Porter's 3 business strategies?
Answer: Cost Leadership - price lower than competitors
, Differentiation - distinguishing features that customers perceives as
value add
◉ When the business strategy is to compete on response, what must
be the focus?
Answer: Flexibility, reliability, and quickness
◉ What are operational strategies based on?
Answer: Competitive priorities
◉ Explain a balanced scorecard
Answer: Clarifies vision and strategy to put them into action by
developing objectives
◉ Explain productivity
Answer: measure of how effectively you use resources, ratio of
output to input
◉ What are the 6 phases of Product Development?
Answer: 1. Planning
2. Concept Development
3. System level design
4. Design detail
