COB 300 OPERATIONS EXAM 1 ACTUAL
QUESTIONS WITH VERIFIED SOLUTIONS
◉ 3 types of modeling
Answer: physical, schematic, mathematical
◉ What is the systems approach?
Answer: Emphasizes interrelationships among subsystems, "the
whole is greater than the sum of its parts" 🏢 >🕴
◉ History of Operation Management- general
Answer: 1. Craft production (blacksmith, baker)
2. Industrial revolution (1770's) -mechanized production, economy
of scale
3. Scientific Management
Gantt chart (gantt)
Time & motion study (Gilbreth)
Process analysis (Taylor)
PERT/ CPM (Dupont)
,Linear Programming (Dantzing)
Quality (Shewhart & Deming)
4. Human relations movement (industrial psychology, ergonomics)
5. Decision models and Management Science
6. Influence of Japanese Manufacturers
◉ History of Operations Management manufacturing-based
Answer: 1. Mass Production (early 1900)
Moving assembly time (Ford)
Utilized earlier concepts if interchangeable parts and a division of
labor
2. Lean Production (1980s)
get inventory when needed, Just in time, CAD, TQM
3. Mass customization (Dell) - wait to assemble to final product as a
customer may have different preferences.
◉ What are 4 key Issues in Business Operations
,Answer: High-priority issues:
including economic conditions, Innovation, Quality problems, Risk
management, Global competition
Environmental concerns:
Using sustainable practices can affect product/service design,
outsourcing decisions, supply chain waste management, consumer
education programs, disaster preparation, and response.
Ethical issues arise in many aspects of operation management
Drivers of these issues: The need to improve operations, increase
levels of outsourcing, competitive pressure, increasing globalization,
and the complexity of supply chains.
◉ What is competitiveness?
Answer: how effectively an organization meets customer
requirements relative to others that offer similar goods or services.
"How can these customer needs best be satisfied?"
◉ What are consumer value attributes?
Answer: Cost, quality, convenience, timeliness, personalization,
ethical issues, style/ fashion, technology
, ◉ what are business value attributes?
Answer: Cost, quality, dependability, flexibility, response time.
◉ Why do organizations fail?
Answer: -they neglect operation strategies
-fail to take advantage of strengths and opportunities and/ or fail to
recognize competitive threats.
-Too much emphasis on product and service design and not enough
on process design and improvement.
-Neglecting investments in capital and human resources
-Fail to establish good internal communications and cooperation.
-Fail to consider customer wants and needs
◉ Mission
Answer: Stated rationale for an organization's existence.
◉ Goals
QUESTIONS WITH VERIFIED SOLUTIONS
◉ 3 types of modeling
Answer: physical, schematic, mathematical
◉ What is the systems approach?
Answer: Emphasizes interrelationships among subsystems, "the
whole is greater than the sum of its parts" 🏢 >🕴
◉ History of Operation Management- general
Answer: 1. Craft production (blacksmith, baker)
2. Industrial revolution (1770's) -mechanized production, economy
of scale
3. Scientific Management
Gantt chart (gantt)
Time & motion study (Gilbreth)
Process analysis (Taylor)
PERT/ CPM (Dupont)
,Linear Programming (Dantzing)
Quality (Shewhart & Deming)
4. Human relations movement (industrial psychology, ergonomics)
5. Decision models and Management Science
6. Influence of Japanese Manufacturers
◉ History of Operations Management manufacturing-based
Answer: 1. Mass Production (early 1900)
Moving assembly time (Ford)
Utilized earlier concepts if interchangeable parts and a division of
labor
2. Lean Production (1980s)
get inventory when needed, Just in time, CAD, TQM
3. Mass customization (Dell) - wait to assemble to final product as a
customer may have different preferences.
◉ What are 4 key Issues in Business Operations
,Answer: High-priority issues:
including economic conditions, Innovation, Quality problems, Risk
management, Global competition
Environmental concerns:
Using sustainable practices can affect product/service design,
outsourcing decisions, supply chain waste management, consumer
education programs, disaster preparation, and response.
Ethical issues arise in many aspects of operation management
Drivers of these issues: The need to improve operations, increase
levels of outsourcing, competitive pressure, increasing globalization,
and the complexity of supply chains.
◉ What is competitiveness?
Answer: how effectively an organization meets customer
requirements relative to others that offer similar goods or services.
"How can these customer needs best be satisfied?"
◉ What are consumer value attributes?
Answer: Cost, quality, convenience, timeliness, personalization,
ethical issues, style/ fashion, technology
, ◉ what are business value attributes?
Answer: Cost, quality, dependability, flexibility, response time.
◉ Why do organizations fail?
Answer: -they neglect operation strategies
-fail to take advantage of strengths and opportunities and/ or fail to
recognize competitive threats.
-Too much emphasis on product and service design and not enough
on process design and improvement.
-Neglecting investments in capital and human resources
-Fail to establish good internal communications and cooperation.
-Fail to consider customer wants and needs
◉ Mission
Answer: Stated rationale for an organization's existence.
◉ Goals
