AHLEI Supervision Final Exam | Actual Questions and Answers
Latest Updated 2026/2027 (Graded A+)
• Question
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People
Correct Answer: Organizational goals
• Question
Which of the following management principles may be violated when food servers are
also responsible meeting and greeting guests and bussing their own tables?
A. Division of labor
B. Unity or command
C. Organizational hierarchy
D. Matching
Correct Answer: division of labor
• Question
Lucy, a housekeeping supervisor, complained to her boss when the front office manager
let three room attendants leave work before the end of their shift. Which of the following
management principles may have been violated ?
A. Staff stability
B. Unity of command
C. Division of labor
D. Common good
Correct Answer: Unity of command
• Question
Monique, the dining room supervisor at the End Around Restaurant, was concerned that
when servers were unhappy with their work schedules or station assignments they took
their complaints directly to the restaurant manager and not to her. Which of the
following management principles may have been violated?
A. Discipline
B. Organizational hierarchy
C. Employee initiative
D. Unity of command
Correct Answer: Organizational hierarchy
,• Question
Which of the following best describes the power that an organization gives to a
supervisor to meet organizational goals? A.Responsibility
B. Delegation
C. Formal authority
D. Informal authority
Correct Answer: Formal authority
• Question
Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated to Bill, the
reservations manager, the task of changing room rates for all future reservations staff
and to the central reservations office. The room rates were never changed. Who should
ultimately be responsible?
A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office
Correct Answer: Elizabeth, the director of sales
• Question
Which of the following components of management involves the tasks involved in
motivating, training, evaluating, and disciplining employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating
Correct Answer: Directing
• Question
Which of the following components of management involves grouping similar tasks to
create a position to be performed by one person?
A. Planning
B. Organizing
C. Directing
D. Controlling
Correct Answer: Organizing
,• Question
Which of the following components of management involves comparing actual
performance with performance standards to determine if corrective action is necessary?
A. Controlling
B. Directing
C. Staffing
D. Coordinating
Correct Answer: Controlling
• Question
The results of strategic planning generally include all of the following except:
A. a long-range plan
B. An operations budget
C. A vision statement
D. A mission statement
Correct Answer: An operations budget
• Question
Which of the following bridges strategic and operational planning activities by indicating
how an organization will move forward in the upcoming year toward attaining
long-range goals?
A. A vision statement
B. A mission statement
C. A business plan
D. A long-range plan
Correct Answer: A business plan
• Question
Which of the following is typically the last activity in the sequence of operational
planning?
A. An operations budget
B. A market planning
C. A long-range plan
D. A business plan
Correct Answer: An operations budget
• Question
Decision-making falls into which of the following skill sets?
A. Conceptual skills
B. Human relations skills
C. Technical skills
D. Personal skills
Correct Answer: Conceptual skills
, • Question
Which of the following statements about communication is true?
A. We communicate only when we want to communicate
B. The best communication is a one-way message- from me to you
C. There is no such thing as too much information
D. We communicate most of our messages nonverbally
Correct Answer: We communicate only when we want to communicate
• Question
Feedback is an essential element of successful communication because:
A. It enables the speaker to check the listener's understanding
B. It guarantees a verbal understanding of the message
C. It ensures that both parties really want to communicate
D. It allows the listener to change the subject
Correct Answer: It enables the speaker to check the listener's understanding
• Question
A corporate vice president sends an email to unit managers within the restaurant chain
clarifying a recent policy change. This type of communication is called:
A. Downward communication
B. Upward communication
C. Lateral communication
D. Circular communication
Correct Answer: Downward communication
• Question
All of the following are barriers to effective communication except:
A. Differences in background
B. Feedback from the listener
C. Poor timing
D. Prejudice
Correct Answer: Feedback from the listener
Latest Updated 2026/2027 (Graded A+)
• Question
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People
Correct Answer: Organizational goals
• Question
Which of the following management principles may be violated when food servers are
also responsible meeting and greeting guests and bussing their own tables?
A. Division of labor
B. Unity or command
C. Organizational hierarchy
D. Matching
Correct Answer: division of labor
• Question
Lucy, a housekeeping supervisor, complained to her boss when the front office manager
let three room attendants leave work before the end of their shift. Which of the following
management principles may have been violated ?
A. Staff stability
B. Unity of command
C. Division of labor
D. Common good
Correct Answer: Unity of command
• Question
Monique, the dining room supervisor at the End Around Restaurant, was concerned that
when servers were unhappy with their work schedules or station assignments they took
their complaints directly to the restaurant manager and not to her. Which of the
following management principles may have been violated?
A. Discipline
B. Organizational hierarchy
C. Employee initiative
D. Unity of command
Correct Answer: Organizational hierarchy
,• Question
Which of the following best describes the power that an organization gives to a
supervisor to meet organizational goals? A.Responsibility
B. Delegation
C. Formal authority
D. Informal authority
Correct Answer: Formal authority
• Question
Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated to Bill, the
reservations manager, the task of changing room rates for all future reservations staff
and to the central reservations office. The room rates were never changed. Who should
ultimately be responsible?
A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office
Correct Answer: Elizabeth, the director of sales
• Question
Which of the following components of management involves the tasks involved in
motivating, training, evaluating, and disciplining employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating
Correct Answer: Directing
• Question
Which of the following components of management involves grouping similar tasks to
create a position to be performed by one person?
A. Planning
B. Organizing
C. Directing
D. Controlling
Correct Answer: Organizing
,• Question
Which of the following components of management involves comparing actual
performance with performance standards to determine if corrective action is necessary?
A. Controlling
B. Directing
C. Staffing
D. Coordinating
Correct Answer: Controlling
• Question
The results of strategic planning generally include all of the following except:
A. a long-range plan
B. An operations budget
C. A vision statement
D. A mission statement
Correct Answer: An operations budget
• Question
Which of the following bridges strategic and operational planning activities by indicating
how an organization will move forward in the upcoming year toward attaining
long-range goals?
A. A vision statement
B. A mission statement
C. A business plan
D. A long-range plan
Correct Answer: A business plan
• Question
Which of the following is typically the last activity in the sequence of operational
planning?
A. An operations budget
B. A market planning
C. A long-range plan
D. A business plan
Correct Answer: An operations budget
• Question
Decision-making falls into which of the following skill sets?
A. Conceptual skills
B. Human relations skills
C. Technical skills
D. Personal skills
Correct Answer: Conceptual skills
, • Question
Which of the following statements about communication is true?
A. We communicate only when we want to communicate
B. The best communication is a one-way message- from me to you
C. There is no such thing as too much information
D. We communicate most of our messages nonverbally
Correct Answer: We communicate only when we want to communicate
• Question
Feedback is an essential element of successful communication because:
A. It enables the speaker to check the listener's understanding
B. It guarantees a verbal understanding of the message
C. It ensures that both parties really want to communicate
D. It allows the listener to change the subject
Correct Answer: It enables the speaker to check the listener's understanding
• Question
A corporate vice president sends an email to unit managers within the restaurant chain
clarifying a recent policy change. This type of communication is called:
A. Downward communication
B. Upward communication
C. Lateral communication
D. Circular communication
Correct Answer: Downward communication
• Question
All of the following are barriers to effective communication except:
A. Differences in background
B. Feedback from the listener
C. Poor timing
D. Prejudice
Correct Answer: Feedback from the listener
