AHLEI Chapter 2 exam | Actual Questions and Answers Latest
Updated 2026/2027 (Graded A+)
• Question
Back of the house
Correct Answer: The functional areas of a hotel in which staff have little or no direct
guest contact, such as the engineering, accounting, and human resources divisions
• Question
clefs d'or
Correct Answer: the international association of concierges; the title "concierge"
technically applies only to members of Les Clefs D'Or
• Question
compressed work schedule
Correct Answer: an adaption of full-time work hours that enables an employee to work
the equivalent of a standard workweek in fewer than the traditional five days
• Question
essential functions
Correct Answer: a term used in the Americans with Disabilities Act; according to
government guidelines, the essential functions of a job are those functions or
fundamental job duties that the individual who holds the position must be able to
perform unaided or with assistance of reasonable accomidation
• Question
Flextime
Correct Answer: a program of flexible work hours that allows employees to vary their
times of starting and ending work
• Question
front of the house
Correct Answer: the functional areas of a hotel in which staff have extensive guest
contact, such as the food and beverage facilities and the front office
• Question
goals
Correct Answer: those activities and standards an organization must successfully
perform or achieve to effectively carry out its mission
Updated 2026/2027 (Graded A+)
• Question
Back of the house
Correct Answer: The functional areas of a hotel in which staff have little or no direct
guest contact, such as the engineering, accounting, and human resources divisions
• Question
clefs d'or
Correct Answer: the international association of concierges; the title "concierge"
technically applies only to members of Les Clefs D'Or
• Question
compressed work schedule
Correct Answer: an adaption of full-time work hours that enables an employee to work
the equivalent of a standard workweek in fewer than the traditional five days
• Question
essential functions
Correct Answer: a term used in the Americans with Disabilities Act; according to
government guidelines, the essential functions of a job are those functions or
fundamental job duties that the individual who holds the position must be able to
perform unaided or with assistance of reasonable accomidation
• Question
Flextime
Correct Answer: a program of flexible work hours that allows employees to vary their
times of starting and ending work
• Question
front of the house
Correct Answer: the functional areas of a hotel in which staff have extensive guest
contact, such as the food and beverage facilities and the front office
• Question
goals
Correct Answer: those activities and standards an organization must successfully
perform or achieve to effectively carry out its mission
