CINTAS SSR CERTIFICATION EXAMINATION
TEST COMPLETE QUESTIONS AND
SOLUTIONS
●● Service Mission
Answer: To provide a product or service to every business in North
America
●● Four Quality Absolutes
Answer: Customers want their products
They want them clean
They want them functional
They want to like their service provider
●● Differentiated Service
Answer: To distinguish ourselves as the best in the business by
exceeding customer expectations and making seconds that count
●● Competitive Urgency
Answer: Attending to every detail of our business with enthusiasm,
intensity, and thoroughness, as though any detail left unattended would
result in a lost customer.
,●● What is a CRF?
Answer: Customer Request Form
●● What is a GRF?
Answer: Garment Request Form
●● What is uniform advantage (UA)?
Answer: An "insurance" like program that can be an alternative to
paying for damaged garments. Paying a little more per week for each
garment to avoid paying for individual damage costs.
●● What is Premium Uniform Advantage?
Answer: The same as UA except will also apply to premium classed
garments. This includes FR garments and non standard sizes (XXL, LJ,
LN, etc.)
●● When should we discuss accounts receivable with a customer?
Answer: If they exceed 30 days past due
●● How often do you complete Smith Training?
Answer: Quarterly
●● Five keys for Smith Driving?
, Answer: Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
●● What makes up customers total inventory?
Answer: The garments they are wearing, the garments stored at their
location, and the garments in our possession.
●● Minimum expectation for Accounts Receivables?
Answer: Less than 5%
●● Who is responsible for the appearance and upgrading of garments?
Answer: The SSR
●● What is the highest you can achieve in net billing?
Answer: 100%
●● If a customer turns in 90 out of 100, what should you do?
Answer: L/R the remaining ten
TEST COMPLETE QUESTIONS AND
SOLUTIONS
●● Service Mission
Answer: To provide a product or service to every business in North
America
●● Four Quality Absolutes
Answer: Customers want their products
They want them clean
They want them functional
They want to like their service provider
●● Differentiated Service
Answer: To distinguish ourselves as the best in the business by
exceeding customer expectations and making seconds that count
●● Competitive Urgency
Answer: Attending to every detail of our business with enthusiasm,
intensity, and thoroughness, as though any detail left unattended would
result in a lost customer.
,●● What is a CRF?
Answer: Customer Request Form
●● What is a GRF?
Answer: Garment Request Form
●● What is uniform advantage (UA)?
Answer: An "insurance" like program that can be an alternative to
paying for damaged garments. Paying a little more per week for each
garment to avoid paying for individual damage costs.
●● What is Premium Uniform Advantage?
Answer: The same as UA except will also apply to premium classed
garments. This includes FR garments and non standard sizes (XXL, LJ,
LN, etc.)
●● When should we discuss accounts receivable with a customer?
Answer: If they exceed 30 days past due
●● How often do you complete Smith Training?
Answer: Quarterly
●● Five keys for Smith Driving?
, Answer: Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
●● What makes up customers total inventory?
Answer: The garments they are wearing, the garments stored at their
location, and the garments in our possession.
●● Minimum expectation for Accounts Receivables?
Answer: Less than 5%
●● Who is responsible for the appearance and upgrading of garments?
Answer: The SSR
●● What is the highest you can achieve in net billing?
Answer: 100%
●● If a customer turns in 90 out of 100, what should you do?
Answer: L/R the remaining ten
