USPS Sales & Services Associate Training Study
Guide Newest 2026/2027 Questions and Correct
Detailed Answers Already Graded A+
What is an Oversized Package? - CORRECT ANSWER-Standard Post packages
that measure more than 108" but less than 130" length + girth combined.
What is Media Mail's content limited to? - CORRECT ANSWER-Books, sound
recordings, recorded video tapes, printed music, recorded computer-readable
media (DVD's and CD's).
What are some extra services we offer on packages? - CORRECT ANSWER-
Registered Mail, Return Receipt, Return Receipt for Merchandise, Restricted
Delivery, USPS Tracking (delivery confirmation), Signature Confirmation, Collect
on Delivery, Certified Mail and Certificate of Mailing.
What are the four categories of International Mail? - CORRECT ANSWER-1st
class mail international, Priority mail international, Priority Express international
and Global Express Guaranteed.
,What is written or typed at the bottom of an international article? - CORRECT
ANSWER-The country name in all capital letters.
Perception is - CORRECT ANSWER-Reality
What are our goals? - CORRECT ANSWER-Grow revenue, increase market
share, develop lifetime customers.
What are some non-verbal communication cues? - CORRECT ANSWER-Body
movement, facial expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? -
CORRECT ANSWER-True.
Communication skills require you to practice actively attending. What does
S.O.L.E.R. represent? - CORRECT ANSWER-Squarely face the person. Open
your posture. Lean towards the sender. Eye contact. Relax.
What is a value proposition? - CORRECT ANSWER-The value to the customer of
the product features and benefits....how the customer feels the product meets
their needs.
, What is "need satisfaction selling"? - CORRECT ANSWER-The understanding of
a customer's needs through the use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - CORRECT
ANSWER-I need, I want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. -
CORRECT ANSWER-Needs.
What is a need? - CORRECT ANSWER-A desire to improve or accomplish
something.
An informed mutual decision with the customer on service/products is
___________. - CORRECT ANSWER-A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? -
CORRECT ANSWER-Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all
the time. - CORRECT ANSWER-Message.
Guide Newest 2026/2027 Questions and Correct
Detailed Answers Already Graded A+
What is an Oversized Package? - CORRECT ANSWER-Standard Post packages
that measure more than 108" but less than 130" length + girth combined.
What is Media Mail's content limited to? - CORRECT ANSWER-Books, sound
recordings, recorded video tapes, printed music, recorded computer-readable
media (DVD's and CD's).
What are some extra services we offer on packages? - CORRECT ANSWER-
Registered Mail, Return Receipt, Return Receipt for Merchandise, Restricted
Delivery, USPS Tracking (delivery confirmation), Signature Confirmation, Collect
on Delivery, Certified Mail and Certificate of Mailing.
What are the four categories of International Mail? - CORRECT ANSWER-1st
class mail international, Priority mail international, Priority Express international
and Global Express Guaranteed.
,What is written or typed at the bottom of an international article? - CORRECT
ANSWER-The country name in all capital letters.
Perception is - CORRECT ANSWER-Reality
What are our goals? - CORRECT ANSWER-Grow revenue, increase market
share, develop lifetime customers.
What are some non-verbal communication cues? - CORRECT ANSWER-Body
movement, facial expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? -
CORRECT ANSWER-True.
Communication skills require you to practice actively attending. What does
S.O.L.E.R. represent? - CORRECT ANSWER-Squarely face the person. Open
your posture. Lean towards the sender. Eye contact. Relax.
What is a value proposition? - CORRECT ANSWER-The value to the customer of
the product features and benefits....how the customer feels the product meets
their needs.
, What is "need satisfaction selling"? - CORRECT ANSWER-The understanding of
a customer's needs through the use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - CORRECT
ANSWER-I need, I want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. -
CORRECT ANSWER-Needs.
What is a need? - CORRECT ANSWER-A desire to improve or accomplish
something.
An informed mutual decision with the customer on service/products is
___________. - CORRECT ANSWER-A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? -
CORRECT ANSWER-Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all
the time. - CORRECT ANSWER-Message.
