WGU D336 | Questions with 100% Verified Answers | Latest Update 2026/2027

WGU D336 | Questions with 100% Verified Answers | Latest
Update 2026/2027
Question: Service management
Answer: A set of specialized orgnaizational capabilities for enabling value to customers in the
form of services.

Question: Service
Answer: facilitates outcomes for customers with limited costs to them

Question: Cost
Answer: Can be removed from the customer and can be imposed on the customer

Question: Value
Answer: The perceived benefits, usefulness and importance of something; What you are
getting
back.

Question: Organization
Answer: A group of people that has its own functions, responsibilities, and authorities to
achieve
specific objectives.

Question: Output
Answer: A tangible or intangible deliverable of an activity; What you are given

Question: Outcome
Answer: A result for a stakeholder enabled by one or more outputs; what you do with the
deliverable.

Question: Risk
Answer: Uncertainty of outcome.

Question: Utility
Answer: What it does

Question: Warranty
Answer: does it meet requirements

Question: Customer
Answer: Defines requirements for services

Question: User
Answer: A person who uses the service

,Question: Sponsor
Answer: Authorizes budgets for services

Question: Service Offering
Answer: may include resources and service actions
ex: office 365

Question: Service Relationship Management
Answer: joint activities performed by providers and consumer;
EX:WGU tells MSFT that that they are not using x a part of a service. What would it cost
MSFT to stop providing that part of the service to users.
- this is different from relationship management practice

Question: Service Provision
Answer: Providing Services; the company that is providing the service; EX: Msft is providing us
with office 365

Question: Relationship Management (Practice) Activities
Answer: - understand stakeholder needs
- prioritize products and services
- keep the relationship going
- handle stakeholder complaints
- make sure any changes align with business outcomes
- make sure products/services align with business needs
- create value for stakeholders
- mediate conflicting stakeholder requirements

Question: Who are stakeholders?
Answer: - sponsor
- customer
- users

Question: Service Consumption
Answer: activities performed by an organization to consume services;Whomever is consuming
the
service.
activities:
- management of the consumed resources
- receiving the product
EX:We consume msft 365

Question: SVC: Engage
Answer: Salesman

Question: SVC: Plan
Answer: keeps track of everything the company does, would like to do, and has done

, Question: Supplier
Answer: External partner who provides services to the orgnaization

Question: SVC: Design and Transition
Answer: developers; design for customers needs

Question: SVC: Deliver and Support
Answer: deliver or install the thing for the customer and then provide support

Question: Improve
Answer: look at all steps and say where can we improve.

Question: SVC: Obtain and build
Answer: people buying/acquiring things or creates things for the customer

Question: Service
Answer: facilitates outcomes for customers with limited costs to them

Question: Product
Answer: Configuration of resources, created by the orgnaization, that will be potentially
valuable
to customers.

Question: Service offering
Answer: A specific mix of services and products sold to a specific customer

Question: Goods
Answer: Ownership is transferred to customer

Question: Access to resources
Answer: customer is allowed to use it

Question: Service actions
Answer: Things the service provider does for the customer

Question: The 4 dimensions of Service Management
Answer: (VOIP)
Value streams,
organizations and people,
information and tech,
Partners and suppliers.

Question: What is the purpose of the 4 dimensions of Service
Management?
Answer: Help us look at different angles when creating a product