Buttercups Module 1 Questions and Correct
Answers
Question 1
What law requires employers do control substances that are hazardous to health?
Correct Answer
The Control of Substances Hazardous to Health (COSHH) Regulations 2002
Question 2
What is an individual need?
Correct Answer
Individual needs are needs which are unique to a patient
Question 3
What is a standard operating procedure? (SOPs)
Correct Answer
SOPs are detailed instructions on how to perform a task. They support safe working
environments and minimise the risks of something going wrong.
Question 4
What is personal protective equipment? (PPE)
Correct Answer
.PPE is used to reduce the harm to health from hazardous substances. Examples
include: dust masks, gloves, safety goggles and aprons.
Page 1 of 9
, Question 5
Define a dispensing assistant
Correct Answer
Dispensing assistants work in the pharmacy dispensaries with the pharmacist or
technicians. They will most likely complete a course or if not they may have worked
in the dispensary for a long time and are declared competent.
Question 6
What are the key things to remember about active listening?
Correct Answer
Pay attention: Look at the person speaking to you directly and avoid being
distracted by things going on around you
• Use your own body language to show that you're listening. You can do this by
making small gestures such as smiling, nodding from time to time and making sure
that your body is turned towards the person speaking to you
• Prompt the person to continue speaking using small verbal comments such as yes,
I see, OK, uh huh
• Ask questions to clarify what a person is telling you by using phrases such as
"What did you mean by...?" or "Can you tell me a bit more about...?" or "From what
you've told me I think you mean ABC. Is this correct?"
• Repeat back some of what you have heard to the person speaking to show them
that you have been listening using phrases such as "OK, so what I understand from
what you've told me is that" .......and so on.
Question 7
What 5 things must an employer do under these regulations?
Correct Answer
Carry out a fire risk assessment
• Monitor, review and amend that assessment
• Inform staff of the risks
• Plan for an emergency
• Provide staff information and training
• Nominate persons to assist
Page 2 of 9
Answers
Question 1
What law requires employers do control substances that are hazardous to health?
Correct Answer
The Control of Substances Hazardous to Health (COSHH) Regulations 2002
Question 2
What is an individual need?
Correct Answer
Individual needs are needs which are unique to a patient
Question 3
What is a standard operating procedure? (SOPs)
Correct Answer
SOPs are detailed instructions on how to perform a task. They support safe working
environments and minimise the risks of something going wrong.
Question 4
What is personal protective equipment? (PPE)
Correct Answer
.PPE is used to reduce the harm to health from hazardous substances. Examples
include: dust masks, gloves, safety goggles and aprons.
Page 1 of 9
, Question 5
Define a dispensing assistant
Correct Answer
Dispensing assistants work in the pharmacy dispensaries with the pharmacist or
technicians. They will most likely complete a course or if not they may have worked
in the dispensary for a long time and are declared competent.
Question 6
What are the key things to remember about active listening?
Correct Answer
Pay attention: Look at the person speaking to you directly and avoid being
distracted by things going on around you
• Use your own body language to show that you're listening. You can do this by
making small gestures such as smiling, nodding from time to time and making sure
that your body is turned towards the person speaking to you
• Prompt the person to continue speaking using small verbal comments such as yes,
I see, OK, uh huh
• Ask questions to clarify what a person is telling you by using phrases such as
"What did you mean by...?" or "Can you tell me a bit more about...?" or "From what
you've told me I think you mean ABC. Is this correct?"
• Repeat back some of what you have heard to the person speaking to show them
that you have been listening using phrases such as "OK, so what I understand from
what you've told me is that" .......and so on.
Question 7
What 5 things must an employer do under these regulations?
Correct Answer
Carry out a fire risk assessment
• Monitor, review and amend that assessment
• Inform staff of the risks
• Plan for an emergency
• Provide staff information and training
• Nominate persons to assist
Page 2 of 9
