USPS 943 EXAMINATION TEST BANK
SOLVED QUESTIONS AND COMPLETE
ANSWERS
●● a recently hired coworker is struggling to learn the role forcing
everyone to work harder to pick up her slack. what are you most and
least likely to do.
Answer: Most: offer advice on how to do the job correctly and
efficiently
Least: meet with your supervisor to suggest a new role for your
coworker
●● a customer on your route is upset because his local post office doesnt
carry an item he wants. he needs its today and doesnt have time to drive
around looking for it.? most and least likely to do
Answer: Most: work to figure out what the customer needs the item for
and suggest and in stock alternative.
Least: suggest the customer call the post office supervisor to share his
complaint
,●● your supervisor asks you to finish a task before you leave for your
route.while you are working on it, you overhear your coworkers
struggling to finish a task. Most and least likely to do?
Answer: Most: quickly explain the task to your coworkers so you could
finish your task.
least:focus on your assigned task, your coworkers did not ask for help,
and you dont want to make the uncomfortable
●● a customer on your route complains to you about poor service from
one of your coworkers. he clearly wants to tell someone about his
negative experience. Most and lest likely to do?
Answer: Most: tell the customer your sorry for their experience and ask
if theres anything you could do to help them.
Least: ask your supervisor to contact the customer , since she will be
able to better address the issue.
●● a customer recently switched apartment units and is upset he hasnt
been receiving his mail. he asks if you can give it to him now, but you
not supposed to until he files a change of address form. most and lest
likely to do?
Answer: most: explain that by postal policy, all customers must request a
change of address to receive mail at the new address. its for his
protection.
, Least: remind the customer that hes responsible for filing a change of
address form. if he doesnt, there is nothing you can do.
●● while your out on your route a customer ask you how to locate a
specific product eh cannot find online. Most and least likely to do?
Answer: Most: tell him youre happy to help and describe where to find
the item. follow up the next day to see if he found it .
Least: help him find the product on the site and point out he could save
money by purchasing a different item that is on sale.
●● while you are out delivering on your mail route , a customer stop you
and asks about a missing package that you are sure you delivered two
days ago. Most and Least likely to do?
Answer: Most: explain the package was already delivered. ask if anyone
could have brought the package inside.
Least: Tell the customer that the package has already been delivered .
suggest contacting the local post office to follow up.
●● People should let others know when somethings bothering them
-------OR-------
I tend to be the first to know when someones upset
Answer: Answer: most like me (ppl should let others know)
SOLVED QUESTIONS AND COMPLETE
ANSWERS
●● a recently hired coworker is struggling to learn the role forcing
everyone to work harder to pick up her slack. what are you most and
least likely to do.
Answer: Most: offer advice on how to do the job correctly and
efficiently
Least: meet with your supervisor to suggest a new role for your
coworker
●● a customer on your route is upset because his local post office doesnt
carry an item he wants. he needs its today and doesnt have time to drive
around looking for it.? most and least likely to do
Answer: Most: work to figure out what the customer needs the item for
and suggest and in stock alternative.
Least: suggest the customer call the post office supervisor to share his
complaint
,●● your supervisor asks you to finish a task before you leave for your
route.while you are working on it, you overhear your coworkers
struggling to finish a task. Most and least likely to do?
Answer: Most: quickly explain the task to your coworkers so you could
finish your task.
least:focus on your assigned task, your coworkers did not ask for help,
and you dont want to make the uncomfortable
●● a customer on your route complains to you about poor service from
one of your coworkers. he clearly wants to tell someone about his
negative experience. Most and lest likely to do?
Answer: Most: tell the customer your sorry for their experience and ask
if theres anything you could do to help them.
Least: ask your supervisor to contact the customer , since she will be
able to better address the issue.
●● a customer recently switched apartment units and is upset he hasnt
been receiving his mail. he asks if you can give it to him now, but you
not supposed to until he files a change of address form. most and lest
likely to do?
Answer: most: explain that by postal policy, all customers must request a
change of address to receive mail at the new address. its for his
protection.
, Least: remind the customer that hes responsible for filing a change of
address form. if he doesnt, there is nothing you can do.
●● while your out on your route a customer ask you how to locate a
specific product eh cannot find online. Most and least likely to do?
Answer: Most: tell him youre happy to help and describe where to find
the item. follow up the next day to see if he found it .
Least: help him find the product on the site and point out he could save
money by purchasing a different item that is on sale.
●● while you are out delivering on your mail route , a customer stop you
and asks about a missing package that you are sure you delivered two
days ago. Most and Least likely to do?
Answer: Most: explain the package was already delivered. ask if anyone
could have brought the package inside.
Least: Tell the customer that the package has already been delivered .
suggest contacting the local post office to follow up.
●● People should let others know when somethings bothering them
-------OR-------
I tend to be the first to know when someones upset
Answer: Answer: most like me (ppl should let others know)
