Supply Chain Management
Fundamentals Exam 1
Question 1:
What addresses whether a product was made or a service performed to
specifications?
A) Performance quality
B) Conformance quality
C) Reliability quality
D) Service quality
Answer: B - Conformance quality
Question 2:
Which organization is a leader in education and all aspects of quality
improvement, including the Baldrige Award and ISO 9000?
A) APICS
B) CSCMP
C) ASQ
D) ISM
Answer: C - ASQ
Question 3:
What is a network of manufacturers and service providers that work together
to create products or services needed by end users?
A) Supply chain
B) Distribution network
C) Marketing channel
D) Vendor network
Answer: A - A supply chain
Question 4:
,What is a process to develop tactical plans by integrating marketing plans with
management of the supply chain?
A) Strategic planning
B) Demand forecasting
C) Sales and operations planning (S&OP)
D) Inventory management
Answer: C - Sales and operations planning (S&OP)
Question 5:
What is a qualitative forecasting technique in which individuals familiar with
specific market segments estimate the demand within these segments and
their forecasts are added up?
A) Panel consensus forecasting
B) Build-up forecasting
C) Delphi method
D) Life cycle analogy
Answer: B - Build-up forecasting
Question 6:
What is a qualitative forecasting technique that brings experts together to
discuss and develop a forecast?
A) Build-up forecasting
B) Panel consensus forecasting
C) Delphi method
D) Market survey
Answer: B - Panel consensus forecasting
Question 7:
What is a repeated pattern of spikes or drops in a specified amount of time
associated with certain times of the year?
A) Trend
B) Randomness
C) Seasonality
,D) Cyclicality
Answer: C - Seasonality
Question 8:
What is a strategy used to vary workforce levels by hiring additional
employees during peak demand periods while maintaining a smaller
permanent staff year-round?
A) Flexible staffing
B) Contract workforce
C) Tiered workforce
D) Part-time staffing
Answer: C - A tiered workforce
Question 9:
What is a term used to describe activities or firms positioned later in the
supply chain relative to some other activity or firm?
A) Upstream
B) Downstream
C) Lateral
D) Vertical
Answer: B - Downstream
Question 10:
Which organization is a widely recognized professional society for persons
interested in operations and supply chain management?
A) CSCMP
B) ASQ
C) APICS
D) ISM
Answer: C - APICS
Question 11:
, What is an approach that services commonly use with highly perishable
"products," in which prices are regularly adjusted to maximize total profit?
A) Dynamic pricing
B) Peak pricing
C) Yield management
D) Surge pricing
Answer: C - Yield management
Question 12:
What is the ability to produce a wide range of products or services?
A) Volume flexibility
B) Mix flexibility
C) Changeover flexibility
D) Production flexibility
Answer: B - Mix flexibility
Question 13:
What is the ability to produce whatever volume the customer needs?
A) Mix flexibility
B) Changeover flexibility
C) Volume flexibility
D) Delivery flexibility
Answer: C - Volume flexibility
Question 14:
What is the active management of supply chain activities and relationships to
maximize customer value and achieve competitive advantage?
A) Operations management
B) Supply chain management
C) Inventory management
D) Logistics management
Answer: B - Supply chain management
Fundamentals Exam 1
Question 1:
What addresses whether a product was made or a service performed to
specifications?
A) Performance quality
B) Conformance quality
C) Reliability quality
D) Service quality
Answer: B - Conformance quality
Question 2:
Which organization is a leader in education and all aspects of quality
improvement, including the Baldrige Award and ISO 9000?
A) APICS
B) CSCMP
C) ASQ
D) ISM
Answer: C - ASQ
Question 3:
What is a network of manufacturers and service providers that work together
to create products or services needed by end users?
A) Supply chain
B) Distribution network
C) Marketing channel
D) Vendor network
Answer: A - A supply chain
Question 4:
,What is a process to develop tactical plans by integrating marketing plans with
management of the supply chain?
A) Strategic planning
B) Demand forecasting
C) Sales and operations planning (S&OP)
D) Inventory management
Answer: C - Sales and operations planning (S&OP)
Question 5:
What is a qualitative forecasting technique in which individuals familiar with
specific market segments estimate the demand within these segments and
their forecasts are added up?
A) Panel consensus forecasting
B) Build-up forecasting
C) Delphi method
D) Life cycle analogy
Answer: B - Build-up forecasting
Question 6:
What is a qualitative forecasting technique that brings experts together to
discuss and develop a forecast?
A) Build-up forecasting
B) Panel consensus forecasting
C) Delphi method
D) Market survey
Answer: B - Panel consensus forecasting
Question 7:
What is a repeated pattern of spikes or drops in a specified amount of time
associated with certain times of the year?
A) Trend
B) Randomness
C) Seasonality
,D) Cyclicality
Answer: C - Seasonality
Question 8:
What is a strategy used to vary workforce levels by hiring additional
employees during peak demand periods while maintaining a smaller
permanent staff year-round?
A) Flexible staffing
B) Contract workforce
C) Tiered workforce
D) Part-time staffing
Answer: C - A tiered workforce
Question 9:
What is a term used to describe activities or firms positioned later in the
supply chain relative to some other activity or firm?
A) Upstream
B) Downstream
C) Lateral
D) Vertical
Answer: B - Downstream
Question 10:
Which organization is a widely recognized professional society for persons
interested in operations and supply chain management?
A) CSCMP
B) ASQ
C) APICS
D) ISM
Answer: C - APICS
Question 11:
, What is an approach that services commonly use with highly perishable
"products," in which prices are regularly adjusted to maximize total profit?
A) Dynamic pricing
B) Peak pricing
C) Yield management
D) Surge pricing
Answer: C - Yield management
Question 12:
What is the ability to produce a wide range of products or services?
A) Volume flexibility
B) Mix flexibility
C) Changeover flexibility
D) Production flexibility
Answer: B - Mix flexibility
Question 13:
What is the ability to produce whatever volume the customer needs?
A) Mix flexibility
B) Changeover flexibility
C) Volume flexibility
D) Delivery flexibility
Answer: C - Volume flexibility
Question 14:
What is the active management of supply chain activities and relationships to
maximize customer value and achieve competitive advantage?
A) Operations management
B) Supply chain management
C) Inventory management
D) Logistics management
Answer: B - Supply chain management
