Supervision Skills Exam 1 Study Guide
___________ are a key component in reducing high employee related costs,
increasing employee and team performance, cooperative behaviors,
commitment, and employee satisfaction
ex. theft and abuse of resources - ----ANS:managers
____________ are the key elements in what makes for healthy and desirable
workplaces - ----ANS:management skills
____________ skills are also the key elements in what make for healthy and
desirable workplaces - ----ANS:management
3 key learning challenged arise when learning EBM: - ----ANS:1. learning to
evaluate and use evidence to make decisions
2. learning how to use management frameworks
3. learning how to overcome the knowing-doing gap so prevalent in
management development
3 main factors of SLT - ----ANS:the person, the enviornment, and the behavior
they all influence each other
(ex. behavior is not simply the result of the enviornment and the person; they
all influence each other)
6 ways people exercise poor judgement without knowing it - ----ANS:1.
availability bias
2. representative bias
3. anchoring and adjustment bias
4. confirmation bias
5. overconfidence bias
6. escalation of commitment
80/20 rule - ----ANS:20 percent of the work produces 80 percent of the value
A Model of Self-Management - ----ANS:1. self-observation/exploration
2. self-set goals
,3. management of cues
4. positive self-talk and rehearsal
5.self-reward and punishment
abc method - ----ANS:assigning an A to high priority items, B to an item of
medium priority and C to low-priority iyems
ability - ----ANS:cognitive ability - physical ability
emotional ability - emotional intelligence
all managers deploy their skills to manage 6 key general work activities -
----ANS:1. managing human capital
2. managing tools and technology
3. managing decision-making process
4. managing administrative activities
5. managing strategy/innovation
6. managing the task enviornment
anchoring and adjustment bias - ----ANS:tendency to use a number of value
as a starting point and then adjust future judgements based upon the initial
value
ex. someone before you is asked to make a guess on something, and you
make your guess based off of their
appraisal support - ----ANS:feedback that builds your self-esteem
availability bias - ----ANS:things more readily available to use are likely to be
interpreted as more frequent of important
-we see more stories about homicide so we think it leads to more deaths than
suicide, but suicide actually leads to more deaths by a ration of 2:1
baboon tribes - ----ANS:competitor (climbs to the top, intimidates, and beats
up on the opposition; more stressed)
cooperator (builds alliances and relationships, more time playing; less
stressed)
, bandora 4 critical components required to learn through observation: -
----ANS:-attention (focus)
-retention (understand and remember what you observe)
-reproduction (be able to do what you have observed)
-motivation (ability to persist)
Bandura's Four Key Components to Observational Learning - ----ANS:
below the tips are pattern of behavior or trends - ----ANS:-examining the
problem by seeking to understand the overall pattern that has persisted over
time
-whats been happening? have we been here before?
Big E Evidence - ----ANS:refers to generalizable knowledge regarding cause
and effect connections derived from scientific methods
based upon years of studies, across many different types of samples or
contexts, with many different types of jobs, people, and organizations
represents a form of research that is systematic (planned and methodical, and
avoids drawing conclusions simply on the basis of opinion or anecdote
black or white fallacy - ----ANS:assumes our choices are clear and limited to 2,
when in reality there may be many other choices
bounded rationality - ----ANS:limiting decision making to simplified solutions
that do not represent the full complexity of the problem
burnout - ----ANS:refers to a "syndrome of emotional exhaustion,
depersonalization, and reduced personal accomplishment that employees
may experience after prolonged stress that has exceeded their resources to
address
Categorical Imperative - ----ANS:A concept developed by the philosopher
Immanuel Kant as an ethical guideline for behavior. In deciding whether an
action is right or wrong, or desirable or undesirable, a person should evaluate
the action in terms of what would happen if everybody else in the same
situation, or category, acted the same way.
___________ are a key component in reducing high employee related costs,
increasing employee and team performance, cooperative behaviors,
commitment, and employee satisfaction
ex. theft and abuse of resources - ----ANS:managers
____________ are the key elements in what makes for healthy and desirable
workplaces - ----ANS:management skills
____________ skills are also the key elements in what make for healthy and
desirable workplaces - ----ANS:management
3 key learning challenged arise when learning EBM: - ----ANS:1. learning to
evaluate and use evidence to make decisions
2. learning how to use management frameworks
3. learning how to overcome the knowing-doing gap so prevalent in
management development
3 main factors of SLT - ----ANS:the person, the enviornment, and the behavior
they all influence each other
(ex. behavior is not simply the result of the enviornment and the person; they
all influence each other)
6 ways people exercise poor judgement without knowing it - ----ANS:1.
availability bias
2. representative bias
3. anchoring and adjustment bias
4. confirmation bias
5. overconfidence bias
6. escalation of commitment
80/20 rule - ----ANS:20 percent of the work produces 80 percent of the value
A Model of Self-Management - ----ANS:1. self-observation/exploration
2. self-set goals
,3. management of cues
4. positive self-talk and rehearsal
5.self-reward and punishment
abc method - ----ANS:assigning an A to high priority items, B to an item of
medium priority and C to low-priority iyems
ability - ----ANS:cognitive ability - physical ability
emotional ability - emotional intelligence
all managers deploy their skills to manage 6 key general work activities -
----ANS:1. managing human capital
2. managing tools and technology
3. managing decision-making process
4. managing administrative activities
5. managing strategy/innovation
6. managing the task enviornment
anchoring and adjustment bias - ----ANS:tendency to use a number of value
as a starting point and then adjust future judgements based upon the initial
value
ex. someone before you is asked to make a guess on something, and you
make your guess based off of their
appraisal support - ----ANS:feedback that builds your self-esteem
availability bias - ----ANS:things more readily available to use are likely to be
interpreted as more frequent of important
-we see more stories about homicide so we think it leads to more deaths than
suicide, but suicide actually leads to more deaths by a ration of 2:1
baboon tribes - ----ANS:competitor (climbs to the top, intimidates, and beats
up on the opposition; more stressed)
cooperator (builds alliances and relationships, more time playing; less
stressed)
, bandora 4 critical components required to learn through observation: -
----ANS:-attention (focus)
-retention (understand and remember what you observe)
-reproduction (be able to do what you have observed)
-motivation (ability to persist)
Bandura's Four Key Components to Observational Learning - ----ANS:
below the tips are pattern of behavior or trends - ----ANS:-examining the
problem by seeking to understand the overall pattern that has persisted over
time
-whats been happening? have we been here before?
Big E Evidence - ----ANS:refers to generalizable knowledge regarding cause
and effect connections derived from scientific methods
based upon years of studies, across many different types of samples or
contexts, with many different types of jobs, people, and organizations
represents a form of research that is systematic (planned and methodical, and
avoids drawing conclusions simply on the basis of opinion or anecdote
black or white fallacy - ----ANS:assumes our choices are clear and limited to 2,
when in reality there may be many other choices
bounded rationality - ----ANS:limiting decision making to simplified solutions
that do not represent the full complexity of the problem
burnout - ----ANS:refers to a "syndrome of emotional exhaustion,
depersonalization, and reduced personal accomplishment that employees
may experience after prolonged stress that has exceeded their resources to
address
Categorical Imperative - ----ANS:A concept developed by the philosopher
Immanuel Kant as an ethical guideline for behavior. In deciding whether an
action is right or wrong, or desirable or undesirable, a person should evaluate
the action in terms of what would happen if everybody else in the same
situation, or category, acted the same way.
