UHC AARP COMPREHENSIVE EXAM
QUESTIONS WITH SOLUTIONS
GRADED A PLUS
◉ To live up to the five Consumer Commitment Standards, agents
offering AARP-branded products should help their customers feel their
relationship with AARP is ____________________.
-Challenging and intriguing
-Effortless and inspiring
-Demanding but fair
-Interesting but tough. Answer: Effortless and inspiring
◉ Which of the following are part of being straightforward when
servicing a customer? (Select 3)
-Being upfront about what information means.
-Providing the right information.
, -Hiding product costs.
-Communicating clearly to alleviate any confusion: Answer: Being
upfront about what information means.
Providing the right information.
Communicating clearly to alleviate any confusion.
◉ Do consumers have to be an AARP member to enroll in an AARP-
branded plan with UnitedHealthcare?
-Yes, if the consumer is enrolling in a Medicare Supplement Plan.
-Yes, if the consumer is enrolling in a Medicare Advantage or PDP.
-No, the consumer does not need to be an AARP member to enroll in a
Medicare Supplement Plan: Answer: Yes, if the consumer is enrolling in
a Medicare Supplement Plan.
◉ Which of the following statements is FALSE?
QUESTIONS WITH SOLUTIONS
GRADED A PLUS
◉ To live up to the five Consumer Commitment Standards, agents
offering AARP-branded products should help their customers feel their
relationship with AARP is ____________________.
-Challenging and intriguing
-Effortless and inspiring
-Demanding but fair
-Interesting but tough. Answer: Effortless and inspiring
◉ Which of the following are part of being straightforward when
servicing a customer? (Select 3)
-Being upfront about what information means.
-Providing the right information.
, -Hiding product costs.
-Communicating clearly to alleviate any confusion: Answer: Being
upfront about what information means.
Providing the right information.
Communicating clearly to alleviate any confusion.
◉ Do consumers have to be an AARP member to enroll in an AARP-
branded plan with UnitedHealthcare?
-Yes, if the consumer is enrolling in a Medicare Supplement Plan.
-Yes, if the consumer is enrolling in a Medicare Advantage or PDP.
-No, the consumer does not need to be an AARP member to enroll in a
Medicare Supplement Plan: Answer: Yes, if the consumer is enrolling in
a Medicare Supplement Plan.
◉ Which of the following statements is FALSE?
