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IHI: QI 102 Questions and Correct
Answers/ Latest Update / Already Graded
1) The Model for Improvement begins with three questions designed
to clarify the following concepts:
a) Plan, do, act
b) Mission, goal, strategy
c) Aims, measures, changes
d) Will, ideas, and execution
Ans: c) Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve
its patient scheduling process. More specifically, the clinic wants to
improve its efficiency and the satisfaction of its patients.
2) Applying the Model for Improvement to the clinic's improvement
goal, which of the following is the most reasonable aim statement?
a) Implement two PDSA cycles within six months of beginning the
project.
b) Increase the number of patients reporting they are "very satisfied"
with the clinic's scheduling by 50 percent within six months.
All rights reserved © 2025/ 2026 |
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c) Modify the scheduling process to allow both front desk staff AND
nurses to directly schedule appointments.
d) Create an efficient process for scheduling return appointments at
the time of checkout.
Ans: b) Increase the number of patients reporting they are
"very satisfied" with the clinic's scheduling by 50 percent within
six months.
After assembling a team and working through the three questions of
the Model for Improvement, the orthopedic clinic decides to
implement an automated reminder phone call 24 hours prior to each
clinical appointment. The clinic's improvement team hopes that this
small change will improve scheduling.
3) What is the team's next step?
a) Take a well-deserved break.
b) Develop their project-level measures.
c) Test their change plan using the PDSA cycle.
d) Report their results to clinic leadership and prepare a poster for a
national meeting.
Ans: c) Test their change plan using the PDSA cycle.
All rights reserved © 2025/ 2026 |
, Page |3
4) The orthopedic clinic plans the change to improve scheduling, and
then it carries out a small test of change with three patients on
Tuesday morning. What's the next thing the clinic's improvement team
should do?
a) Change their measures.
b) Measure to see if the change led to improvement.
c) Report their results to the clinic leadership and prepare a poster for
a national meeting.
d) Implement the new scheduling process based upon their initial
impressions of how everything is working.
Ans: b) Measure to see if the change led to improvement.
5) When trying to improve a process, one reason to use PDSA cycles
rather than a more traditional version of the scientific method (such as
a randomized, controlled trial) is that:
a) PDSA cycles are easier to run with a large team of people.
b) The results of PDSA cycles are more generalizable than other
methods.
c) PDSA cycles are simpler to use than other methods.
All rights reserved © 2025/ 2026 |
IHI: QI 102 Questions and Correct
Answers/ Latest Update / Already Graded
1) The Model for Improvement begins with three questions designed
to clarify the following concepts:
a) Plan, do, act
b) Mission, goal, strategy
c) Aims, measures, changes
d) Will, ideas, and execution
Ans: c) Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve
its patient scheduling process. More specifically, the clinic wants to
improve its efficiency and the satisfaction of its patients.
2) Applying the Model for Improvement to the clinic's improvement
goal, which of the following is the most reasonable aim statement?
a) Implement two PDSA cycles within six months of beginning the
project.
b) Increase the number of patients reporting they are "very satisfied"
with the clinic's scheduling by 50 percent within six months.
All rights reserved © 2025/ 2026 |
, Page |2
c) Modify the scheduling process to allow both front desk staff AND
nurses to directly schedule appointments.
d) Create an efficient process for scheduling return appointments at
the time of checkout.
Ans: b) Increase the number of patients reporting they are
"very satisfied" with the clinic's scheduling by 50 percent within
six months.
After assembling a team and working through the three questions of
the Model for Improvement, the orthopedic clinic decides to
implement an automated reminder phone call 24 hours prior to each
clinical appointment. The clinic's improvement team hopes that this
small change will improve scheduling.
3) What is the team's next step?
a) Take a well-deserved break.
b) Develop their project-level measures.
c) Test their change plan using the PDSA cycle.
d) Report their results to clinic leadership and prepare a poster for a
national meeting.
Ans: c) Test their change plan using the PDSA cycle.
All rights reserved © 2025/ 2026 |
, Page |3
4) The orthopedic clinic plans the change to improve scheduling, and
then it carries out a small test of change with three patients on
Tuesday morning. What's the next thing the clinic's improvement team
should do?
a) Change their measures.
b) Measure to see if the change led to improvement.
c) Report their results to the clinic leadership and prepare a poster for
a national meeting.
d) Implement the new scheduling process based upon their initial
impressions of how everything is working.
Ans: b) Measure to see if the change led to improvement.
5) When trying to improve a process, one reason to use PDSA cycles
rather than a more traditional version of the scientific method (such as
a randomized, controlled trial) is that:
a) PDSA cycles are easier to run with a large team of people.
b) The results of PDSA cycles are more generalizable than other
methods.
c) PDSA cycles are simpler to use than other methods.
All rights reserved © 2025/ 2026 |
