Marketing Analytics &
Data-Driven Decisions |
Study Guide, Key
Concepts & Exam Review
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, What does KPI stand for? Key Performance Indicator
What is a Key Performance Indicator A measurable value used to determine how
(KPI)? effectively a business or marketing campaign is
achieving its objectives.
What is Customer Relationship A strategy and system used to manage a company's
Management (CRM)? interactions with current and potential customers by
organizing customer information and improving
relationships.
What does ROI stand for? Return on Investment
What is Return on Investment (ROI)? A measure used to evaluate the profitability of a
marketing campaign by comparing the profit
earned to the amount invested.
What is marketing analytics? The process of collecting, organizing, analyzing,
and interpreting marketing data to support business
decisions.
What question does marketing Is our marketing working?
analytics primarily answer?
How does marketing analytics help It allows businesses to understand customers,
businesses? evaluate marketing performance, predict future
outcomes, and improve decision-making.