Exam 2026|2027 Actual Complete Real Exam Questions
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What is the definition of a mission? - ANSWER-Unique
purpose that
distinguishes the organization from other companies
and defines the
boundaries of its
operations
What does a mission do? - ANSWER-Proclamation of
organizations primary
objective that encapsulates its
core values
What should a mission do? - ANSWER-Characterize the
organization's principles and priorities and define the broad
product, market, and technologies that are core to the
business.
A Mission should define the boundaries of business' ambitions:
- ANSWER-Product Scope
Market Scope
Geographical Scope
,T/F A mission may also encompass the organizations strategic
intent or vision?
- ANSWER-
TRUE
Can a mission act as a guide and lead to the development
of hierarchy of
objectives? -
ANSWER-Yes
What should a mission accurately describe? - ANSWER-
The: Business,
The: Market it
serves
The: organizations
capabilities
What can influence an organizations mission? -
ANSWER-1. Corporate governance: who SHOULD we
serve /accountability 2. Stakeholders - who DO we
serve/ balance of power
3. Business Ethics - social responsibility / expectations
4. Cultural Context - Aspects of mission are priority / influence
of cultural environment
What is a broad mission statement? - ANSWER-- Fairly
Common, generally refers to all stakeholders in the business
EX) Scottish Power "highly rated utility-based company in
related markets..
,provide excellent quality.. service to customers.. returns to
investors"
What are some pros & cons of a broad mission statement? -
ANSWER-Pros-
addresses the problem of too narrow
of a focus
Cons- Can fail to clearly define core market & product areas
What is a narrow focus mission statement? - ANSWER-
Example: Newport
News Shipbuilding "we build
good ships"
What are some pros & cons of a narrow focus mission
statement? – ANSWER-Pros: Very clear description of the
organizations primary business
Cons: May set unnecessary constraints on the company's
activities
What are characteristics of a successful mission statement?
- ANSWER-1.
Credibility
2.
Uniqueness
3. Specific
capabilities
4.
Aspirational
, **Also need to define the scope: Product, market, geographical*
What are SMART goals? *Can be both short & long term -
ANSWER-Specific
Measurable
Aspirational /
Achievable
Realistic
Time Scales /
Timely
What are characteristics of successful objectives? -
ANSWER-Acceptability
Flexibility
Comprehensibility
What is the hierarchy of objectives? - ANSWER-Corporate -
over 3 years: organizations overall direction in term of growth /
i.e. increase profit by 30%
Functional - over 3 years: Marketing, finance, HR, ops -
Departments direction
in terms of growth / i.e. 25% increase in
marketing share
Operational - 1-3 years: marketing mix (product, service,
promotion) Marketing