Amazon Driver Training 2026/2027 | Amazon DSP
Delivery Driver Training Study Guide & Practice
Questions | Last Mile Driver Academy, Delivery
Safety, Vehicle Inspection, Package Handling, Route
Navigation & Defensive Driving
Question 1: What is the primary purpose of the Daily Vehicle
Inspection Checklist (DVIC) before starting an Amazon delivery
route?
A. To document fuel expenses for tax purposes
B. To identify critical safety defects that would make the vehicle unsafe to
operate
C. To verify the vehicle's entertainment system is functioning
D. To record the vehicle's odometer reading for payroll
CORRECT ANSWER: B. To identify critical safety defects that would
make the vehicle unsafe to operate
Rationale: The DVIC is a mandatory pre-trip safety inspection designed to
detect any mechanical or safety issues that could endanger the driver or
others on the road. Any critical defect, such as brake problems or
malfunctioning safety equipment, requires immediate reporting and may
result in the vehicle being placed out of service.
Question 2: During a pre-trip inspection, a driver notices the brake
pedal feels spongy and requires pumping to maintain pressure.
What is the correct course of action?
A. Proceed with the route but drive at reduced speeds
B. Report the defect and request a replacement vehicle immediately
C. Note the issue in the DVIC and continue if the brakes eventually engage
D. Complete the route and report the issue at the end of the shift
CORRECT ANSWER: B. Report the defect and request a
replacement vehicle immediately
Rationale: A spongy brake pedal indicates a potential brake system failure,
which is classified as a critical safety defect. Operating a vehicle with
compromised brakes is extremely dangerous and violates Amazon's safety
protocols. The vehicle must be taken out of service until repaired.
Question 3: Which component is specific to electric delivery vans
(EVs) and must be verified during pre-trip inspections?
,A. Engine oil level
B. Exhaust system integrity
C. Regenerative braking system indicator
D. Transmission fluid level
CORRECT ANSWER: C. Regenerative braking system indicator
Rationale: Electric vehicles utilize regenerative braking systems that capture
energy during deceleration. This system affects both braking performance
and battery range, making it essential to verify functionality during pre-trip
inspections. Traditional gas-powered vehicles do not have this component.
Question 4: What is the correct sequence for conducting a thorough
pre-trip vehicle inspection?
A. Start the engine first, then check exterior lights and tires
B. Conduct exterior walk-around, check interior controls, then start engine
to verify systems
C. Check only tires and fuel level before departing
D. Inspect cargo area first, then engine compartment, skipping exterior if
weather is poor
CORRECT ANSWER: B. Conduct exterior walk-around, check
interior controls, then start engine to verify systems
Rationale: The systematic inspection sequence begins with an exterior
walk-around to check tires, lights, body damage, and fluid leaks. Interior
controls are then verified, followed by starting the engine to check warning
lights, gauges, and electronic systems. This approach ensures no critical
items are overlooked.
Question 5: If a backup camera displays a black screen during pre-
trip inspection, what should the driver do?
A. Proceed with the route since mirrors provide adequate visibility
B. Attempt to repair the camera wiring personally
C. Document the defect on the DVIC and report it to dispatch
D. Ignore the issue if the vehicle is only used for daytime deliveries
CORRECT ANSWER: C. Document the defect on the DVIC and
report it to dispatch
Rationale: Backup cameras are essential safety equipment on Amazon
delivery vans. Any malfunction must be documented and reported
,immediately. Drivers should never attempt to repair vehicle systems
themselves, as this could void warranties and create additional safety
hazards.
Question 6: What should a driver verify regarding the in-van
delivery system during pre-trip inspection?
A. Radio presets are programmed to preferred stations
B. Cup holders are clean and free of debris
C. The tablet or display is securely mounted, charged, and displaying route
information
D. Passenger seat is adjusted to preferred recline angle
CORRECT ANSWER: C. The tablet or display is securely mounted,
charged, and displaying route information
Rationale: The in-van delivery system is critical for navigation, package
scanning, and delivery completion. A properly functioning device ensures
the driver can access route information and complete deliveries efficiently.
Personal comfort items are not part of required safety inspections.
Question 7: What personal items should a delivery driver bring on
their first route according to Amazon guidelines?
A. A personal laptop for entertainment during breaks
B. Water, snacks, and a phone charger
C. Extra clothing for potential weather changes
D. A personal GPS device separate from the delivery app
CORRECT ANSWER: B. Water, snacks, and a phone charger
Rationale: Amazon recommends drivers pack water, snacks, and a phone
charger to stay hydrated, energized, and ensure their delivery device
remains powered throughout the route. These items support driver
wellbeing and operational readiness.
Question 8: What type of footwear is required for Amazon delivery
drivers?
A. Any comfortable athletic shoes
B. Slip-resistant, closed-heel-and-toe shoes
C. Steel-toed work boots
D. Open-toe sandals for warm weather
, CORRECT ANSWER: B. Slip-resistant, closed-heel-and-toe shoes
Rationale: Amazon requires slip-resistant, closed-heel-and-toe shoes to
prevent injuries from slips, trips, and falls, particularly when navigating wet
or uneven surfaces. This footwear requirement is a critical safety measure
for delivery drivers.
Question 9: When should a driver pick up their high-visibility
safety vest?
A. After completing their first delivery
B. At the assigned pickup location before starting the route
C. Only when delivering during nighttime hours
D. From the customer at the first delivery stop
CORRECT ANSWER: B. At the assigned pickup location before
starting the route
Rationale: Drivers are required to pick up a free high-visibility reflective
safety vest at the assigned pickup location. Wearing this vest enhances
visibility to motorists and pedestrians, reducing the risk of accidents during
deliveries.
Question 10: What should a driver do if they discover a minor dent
on the rear bumper during post-trip inspection that was not present
at the start of the shift?
A. Ignore it if the dent is smaller than a golf ball
B. Document it on the DVIC and report to dispatch immediately
C. Wait until the end of the week to mention it
D. Attempt to repair the dent personally
CORRECT ANSWER: B. Document it on the DVIC and report to
dispatch immediately
Rationale: All vehicle damage discovered during inspections must be
documented and reported immediately, regardless of severity. This
maintains fleet integrity, ensures proper repairs, and protects the driver
from liability for pre-existing damage.
Question 11: Where can drivers find delivery notes left by
customers or Amazon?
Delivery Driver Training Study Guide & Practice
Questions | Last Mile Driver Academy, Delivery
Safety, Vehicle Inspection, Package Handling, Route
Navigation & Defensive Driving
Question 1: What is the primary purpose of the Daily Vehicle
Inspection Checklist (DVIC) before starting an Amazon delivery
route?
A. To document fuel expenses for tax purposes
B. To identify critical safety defects that would make the vehicle unsafe to
operate
C. To verify the vehicle's entertainment system is functioning
D. To record the vehicle's odometer reading for payroll
CORRECT ANSWER: B. To identify critical safety defects that would
make the vehicle unsafe to operate
Rationale: The DVIC is a mandatory pre-trip safety inspection designed to
detect any mechanical or safety issues that could endanger the driver or
others on the road. Any critical defect, such as brake problems or
malfunctioning safety equipment, requires immediate reporting and may
result in the vehicle being placed out of service.
Question 2: During a pre-trip inspection, a driver notices the brake
pedal feels spongy and requires pumping to maintain pressure.
What is the correct course of action?
A. Proceed with the route but drive at reduced speeds
B. Report the defect and request a replacement vehicle immediately
C. Note the issue in the DVIC and continue if the brakes eventually engage
D. Complete the route and report the issue at the end of the shift
CORRECT ANSWER: B. Report the defect and request a
replacement vehicle immediately
Rationale: A spongy brake pedal indicates a potential brake system failure,
which is classified as a critical safety defect. Operating a vehicle with
compromised brakes is extremely dangerous and violates Amazon's safety
protocols. The vehicle must be taken out of service until repaired.
Question 3: Which component is specific to electric delivery vans
(EVs) and must be verified during pre-trip inspections?
,A. Engine oil level
B. Exhaust system integrity
C. Regenerative braking system indicator
D. Transmission fluid level
CORRECT ANSWER: C. Regenerative braking system indicator
Rationale: Electric vehicles utilize regenerative braking systems that capture
energy during deceleration. This system affects both braking performance
and battery range, making it essential to verify functionality during pre-trip
inspections. Traditional gas-powered vehicles do not have this component.
Question 4: What is the correct sequence for conducting a thorough
pre-trip vehicle inspection?
A. Start the engine first, then check exterior lights and tires
B. Conduct exterior walk-around, check interior controls, then start engine
to verify systems
C. Check only tires and fuel level before departing
D. Inspect cargo area first, then engine compartment, skipping exterior if
weather is poor
CORRECT ANSWER: B. Conduct exterior walk-around, check
interior controls, then start engine to verify systems
Rationale: The systematic inspection sequence begins with an exterior
walk-around to check tires, lights, body damage, and fluid leaks. Interior
controls are then verified, followed by starting the engine to check warning
lights, gauges, and electronic systems. This approach ensures no critical
items are overlooked.
Question 5: If a backup camera displays a black screen during pre-
trip inspection, what should the driver do?
A. Proceed with the route since mirrors provide adequate visibility
B. Attempt to repair the camera wiring personally
C. Document the defect on the DVIC and report it to dispatch
D. Ignore the issue if the vehicle is only used for daytime deliveries
CORRECT ANSWER: C. Document the defect on the DVIC and
report it to dispatch
Rationale: Backup cameras are essential safety equipment on Amazon
delivery vans. Any malfunction must be documented and reported
,immediately. Drivers should never attempt to repair vehicle systems
themselves, as this could void warranties and create additional safety
hazards.
Question 6: What should a driver verify regarding the in-van
delivery system during pre-trip inspection?
A. Radio presets are programmed to preferred stations
B. Cup holders are clean and free of debris
C. The tablet or display is securely mounted, charged, and displaying route
information
D. Passenger seat is adjusted to preferred recline angle
CORRECT ANSWER: C. The tablet or display is securely mounted,
charged, and displaying route information
Rationale: The in-van delivery system is critical for navigation, package
scanning, and delivery completion. A properly functioning device ensures
the driver can access route information and complete deliveries efficiently.
Personal comfort items are not part of required safety inspections.
Question 7: What personal items should a delivery driver bring on
their first route according to Amazon guidelines?
A. A personal laptop for entertainment during breaks
B. Water, snacks, and a phone charger
C. Extra clothing for potential weather changes
D. A personal GPS device separate from the delivery app
CORRECT ANSWER: B. Water, snacks, and a phone charger
Rationale: Amazon recommends drivers pack water, snacks, and a phone
charger to stay hydrated, energized, and ensure their delivery device
remains powered throughout the route. These items support driver
wellbeing and operational readiness.
Question 8: What type of footwear is required for Amazon delivery
drivers?
A. Any comfortable athletic shoes
B. Slip-resistant, closed-heel-and-toe shoes
C. Steel-toed work boots
D. Open-toe sandals for warm weather
, CORRECT ANSWER: B. Slip-resistant, closed-heel-and-toe shoes
Rationale: Amazon requires slip-resistant, closed-heel-and-toe shoes to
prevent injuries from slips, trips, and falls, particularly when navigating wet
or uneven surfaces. This footwear requirement is a critical safety measure
for delivery drivers.
Question 9: When should a driver pick up their high-visibility
safety vest?
A. After completing their first delivery
B. At the assigned pickup location before starting the route
C. Only when delivering during nighttime hours
D. From the customer at the first delivery stop
CORRECT ANSWER: B. At the assigned pickup location before
starting the route
Rationale: Drivers are required to pick up a free high-visibility reflective
safety vest at the assigned pickup location. Wearing this vest enhances
visibility to motorists and pedestrians, reducing the risk of accidents during
deliveries.
Question 10: What should a driver do if they discover a minor dent
on the rear bumper during post-trip inspection that was not present
at the start of the shift?
A. Ignore it if the dent is smaller than a golf ball
B. Document it on the DVIC and report to dispatch immediately
C. Wait until the end of the week to mention it
D. Attempt to repair the dent personally
CORRECT ANSWER: B. Document it on the DVIC and report to
dispatch immediately
Rationale: All vehicle damage discovered during inspections must be
documented and reported immediately, regardless of severity. This
maintains fleet integrity, ensures proper repairs, and protects the driver
from liability for pre-existing damage.
Question 11: Where can drivers find delivery notes left by
customers or Amazon?
